Line reconnected after fault can I get my IP Profi...

Have had a fault/disconnect on my line for the past week and a half preceeded by a lot of disconnects which forced down the IP profile. Openreach engineer reconnected the line this morning and I was hoping the IP profile would be reset but it is at 0.35, can this be overidden?
On the Kilkhampton exchange 20CN.
Thanks.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
your profile should automatically correct itself given 3/5 days stable connection - maybe even sooner
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Mode
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6080
448
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191
15
R (number of check bytes in RS code word)
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S (RS code word size in DMT frame)
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2
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RS Uncorrectable Errors
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Bit Errors
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0
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Total SES
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0
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