Line Rental Charges

Hello, I'm thinking of upgrading to Infinity 2. I have currently have a 'BT Local Together' service alongside a 'BT Broadband Option 3', for which I currently pay Line Rental.
Have not decided yet if I want to keep the 'BT Local Together' service.
Upgrading to Infinity 2 would also incur line rental.
So, would I pay just ONE line rental charge (e.g. £15.45 per month for Infinity 2 only), or TWO lots of line rental (for Infinity 2 and BT Together)?
How does it work?
Any help appreciated.

You only pay one line rental, your existing broadband line is simply upgraded to Infinity.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Increase in monthly line rental charges without no...

I have been with BT for a year now on the Unlimited Evening and Weekend plan. When we signed up a year ago, we just wanted basic line rental, but for some reason were given the Evening and Weekend plan at the same cost. Knowing that our year's contract was due to finish soon, we thought about leaving last month to go with a rival company charging us less, but decided to stay with BT to avoid the hassle. We have just recieved the first bill for the next year of our contract, and found that we are now being charged £3 a month more than last month (£16.60 instead of £13.60). It seems we are now paying the full price for the Evening and Weekends plan, despite never having requested this service in the first place.
Frankly, we cannot afford this increase. We were not given any notice of this increase, or sent any information warning us that if we wanted to leave it would have to be done before 25th March. I do not want the Evening and Weekend plan, but I know that BT will not let us out of our contract until next March. How can i change our contract so we are paying the same line rental as we were before?
I would like to say that I think it is extremely unethical to enter people into new contracts automatically without making them aware of the costs and terms.

Seems that the 1st contract would of been an package offer of some sort, when you renewed they simply continued the same package but put you onto full (normal) prices. Standard practice if you don't try and negotiate a deal, worth trying to speak to sales. Thaye should of talked you through the new contract price if you phoned them to renew. if it was a auto renewal advised (iirc) one month in advance then I would of thought it would have the new contract prices on the paper/email (that they should of sent)
edit: or even contact the mods to try and help http://bt.custhelp.com/app/contact_email/c/4951
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Line Rental Charge Rise - if already on a one-year...

I have a ONE-YEAR Unlimited Anytime Plan with BT which commenced on 16th July 2010. On renewal, the letter stated unequivocally that calls would cost £4.99 per month and line rental £12.79 per month 'for another year'. There is, therefore, no way BT can increase line rental for this contract, which does not end till July 2011.
Do others in this position agree?

I agree - have you spoken to them as if you have paperwork saying the cost will be a certain amount for a certain period they they're in breech of contract if they increase it. However, please check the small print as they usually get around it this way.

Could someone explain line rental charge?

I was looking at BT Infinity deals and saw that it costs £26 a month which is a good price for up to 76mb speed, however it also says you have to pay £15.99 line rental too. So its not £26 its £41.99!
Is this correct? I have been with my current provider for nearly 2 years and all I have to pay is £15 a month for the service, no line rental rubbish.
Our house already has BT phone service, surely that is what the line rental thing is?
Solved!
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Your line rental is what you presently pay for your phone line rental. It is not over and above that. You would continue to pay for that and add on the broadband cost of £26 or what ever it is giving you a total cost of £41.99. ie. no extra line rental.
You will find that all ISP's that use the phone lines to deliver broadband will have in their small print that a phone line is needed which means you would be paying the £15.99 with them as well either directly or by having to pay BT for the phone line as you are doing now.

Primus line rental with bt total broadband is it p...

I currentley have my line rental and call package billed through BT, and also billed seperatley have the top BT total broadband package, I rarely use the phone and was looking to save money on my line rental. I am more than happy with my broadband and would like to keep this the same. I have checked the primus website and can get cheaper line rental, and they allow me to keep an alternative broadband provider, however do BT Broadband have any problems with me using someone else for my linerental?

mykeyb wrote:
I currentley have my line rental and call package billed through BT, and also billed seperatley have the top BT total broadband package, I rarely use the phone and was looking to save money on my line rental. I am more than happy with my broadband and would like to keep this the same. I have checked the primus website and can get cheaper line rental, and they allow me to keep an alternative broadband provider, however do BT Broadband have any problems with me using someone else for my linerental?
Hi mykeyb,
Unfortunately you need the line rental with BT to have BT broadband,
You could save some money buy using Line Rental Saver, where you pay a reduced line rental charge up front.
have a read here:
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29984
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Getting charged twice for line rental this month, ...

My previous line rental saver ended on the 27/11/13 ,due to a few factors including a line fault which got repaired on 12/12/13 I had not renewed the LRS anyhow late on the 13/12/13 I attempted to pay online to renew LRS due to the first attempt failing for some reason, took me 15 mins into the next day to complete the ordering payment process To cut a long story short in my account i have a bill which is including line rental @ the full rate, and under my payments i can see that £20.60 has been debited from the £141.00 (cost of LRS) so in effect it would appear that BT are charging me twice, So today i rang bt explained this problem to them, they checked my account and confirmed what i was referring to , I explained that i did not want to be charged twice in one month and then credited back one line rental fee next month, I was then told that this was changed to no payment taken from bank this month , but billed for Dec and Jan calling plan +any calls that aren't included next month , which i don't have an issue with, But i'm not convinced that this will happen, as the bill for line rental this month hasn't been amended as yet, so if someone could double check this that would be great , as i don't want charging twice for line rental nor do i see that i should be

Well from the screen cap of the below page i would say that it certainly looks like they intend to charge me twice
I have 2 options though ,i have 7 days from 14/12/13 to cancel LRS for a full refund as per the notice given during payment process,
or they can amend the bill and either not charge me for line rental ( ie per bill) or refund the £20.60 debited from the LRS cedit of £141 that i paid

Charged for Line rental saver package but it's not...

Okay, so my first experiences with BT haven't been the best I'll be honest. On Friday 8 June I ordered BT Infinity Opt 2 with the Line Rental Saver package and Anytime calls package. All seemed to go through and the payment of £129 went out of my account almost straight away. Then on Saturday 9 June I received a phone call from someone at BT (for the sake of easing confusion, I'll call him Guy A). So, Guy A told me that there had been an issue processing my payment for the line rental save and that I would need to purchase it again once my infinity had been set up, whilst in the process of this though the line cut out. He then tried to call me back around 5 minutes later only to be cut off again. At this point I decided to call BT cust services myself to find out what was going on and spoke to Guy B, he wasn't sure and so put me on hold to go speak with someone, during this time Guy A called me back and told me to hang up on Guy B, so I did. He then carried on explaining that any money taken from my account would be paid back straight away as it hasn't really been taken (whatever that means), he then said goodbye and went. Once I put the phone down I received a voicemail message from Guy B saying that there was nothing actually wrong with my order and that I simply need to call back BT and confirm a few details to get the order submitted. So, I called back and spoke to Guy C. I explained all of the above to guy C and he had a look at my account, he thought that there might have been an issue with my engineer date and so asked if I was happy to change it to the 26 June from the 25 June, which I was. So he did this, but then realised that the issue lies in that I am migrating both phone and broadband from O2 and that I need to have a BT phone line before they can install Infinity for me. He said that he would cancel my Infinity order for me and that I would need to re-order BT Total Broadband online, and instead of choosing Infinity to choose just the standard broadband option 3, and that once this is installed to call up and upgrade to Infinity. I confirmed that he was going to cancel my Infinity Order and then hung up, I went online and ordered BT Total Broadband again, with the line rental saver and anytime call package. I then realised that Guy C hadn't told me how long a refund on the line rental saver from infinity would take, so I called BT cust service again and Spoke to Woman A, she had a look for my original order but couldn't actually find it in the system, so she looked for my new order and couldn't find that either, she advised me that it can take 48hrs for an order to show in her system and to call back on Monday 11 June to check the status' of my cancelled Infinity order and my new BT Total Broadband order. ---> Read next comment.

So, I called back today only to be told that my Infinity order is still going ahead and that they will install the phone line on the 26 June and Infinity on 27 June instead. I mentioned to the woman I was speaking to that I had already placed another order and she assured me that this would be automatically cancelled when they see that there is a duplication in the system. I then asked about the whole thing with my Line Rental Saver package. She had a look but couldn't see that I had chosen that option at all from the Infinity order (worrying) and that my latest order wasn't even showing in the system.
She advised me to call my bank and check to see with them if they have any pending refunds on my account, so I did. And, surprise surprise I don't.
So, right now I'm £258 down and BT have no record of my ordering the line rental saver... Please can someone have a look into this, or assure me that I will be refunded both amounts. I'm so worried right now that I'm going to be batteling with BT for months on end to get my money back when I really can't afford it.
Been with BT for less than 4 day and I'm already starting to regret the decision.
Regards,
Joe
P.s. Sorry for the super long post, but I needed to get everything down.

CHARGED TWICE FOR LINE RENTAL/BROADBAND ETC

I had paid my line rental/broadband etc ( unlimited calls broadband) in advance as normal,the line was then changed over into husbands name, and he is paying line rental etc (seperate billing) but I am still being billed for the same. I have called e/mailed and been assured that this has been sorted,but I have now received an e/mail for november bill. BT are expecting to get payment from my husband and from me for the same package. If I pay this they will have there money twice for the same package. I called bt again yesterday and have been assured I will receive an amended bill by e/mail,but this has not happened. Can Any-one give me advice please

If you would like to try Live Chat they should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

My calling plan and line rental are not shown in M...

When I look in My BT at 'My Services' under Phone, it shows Unlimited Weekend Plan - correct.
There is no mention of the Anytime Calls package that I am actually paying extra for, although this does show up on my previous bills. There is also no mention of the Line Rental Saver package that has also been paid for.
WHY?
Dave

The two telephone companies I use (no names) are probably equally awful for their not giving an accurate picture of what they do before putting a corporate hand straight into my bank account. The obvious inference is that they are dishonest which would, I might think, impact on their image and sales. What I have learnt to do is to complain immediately when there is an unexpected charge. People who operate by stealth usually withdraw the hand pretty smartly when they are challenged.
Good luck,
Art

Incomprehensible bills after taking line rental sa...

On 2 August 2010 we paid for one year's rental to start 24 August 2010, with unlimited calls at £4.99 a month to start from the same date. Our bill dated 12 August correctly showed the advance payment for the year, but also included advance payment for calls at our previous rate of £5.99 a month. When we emailed about this error, BT put us on £4.99 a month for calls from the arbitrary and wrong date of 6 September, and started charging for friends and family mobile. We emailed about that, and were assured the friends and family mobile was a mistake, and we would be credited for the wrong monthly call charges on our next bill.
This next, 14 November, bill is incomprehensible to us and to numerous BT staff in the call centre. Instead of just charging us for calls (because we have paid a year's line rental up front), BT charges us for a morass of rental+calls packages for various periods, less a morass of credits for rental, plus a mysterious charge (yes, charge) for 'line rental saver 1 Oct to 11 Nov 10', plus a (small but particularly irritating) charge for mobile saver. Numerous emails have resulted in numerous staff in the call centre trying and failing to explain how any of the charges and credits are calculated. We have however been offered a credit (on our next bill) of £14.97 - corresponding to the only item on the November bill which is both correct and intelligible, three months anytime calls 12 Nov to 11 Feb. This would indeed (I think!) ensure that we are not actually being overcharged overall, but we want an intelligible bill, and some compensation for the hours I have wasted attempting to understand the bill and talking to BT staff who don't understand it either.
I have attempted to complain about this following the complaints procedure on the website, which says you can complain by email. However, the (most courteous) chap in the call centre who has been admitting that the bill is incomprehensible has just phoned to say that such emails just go to the call centre, and to complain I must write to Durham. That also is irritating.

Hi NicolasL,
I can have a look here and decipher the bill for you.
Could you send an email in please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
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Annual Line Rental nearly expired, so DD doubled.

I've just received my latest bill; the first thing it tells me is that BT is raising my DD from £32pm to £60.60. There are two reasons for this :
1. My annual line rental expires 19/2/13. Fine, I intend to renew it this weekend. However, I've been charged for line rental from 26/1 to 25/4 (with a credit from 26/1 to 19/2).
2. We've been paying about £15-20 per qtr for calls to our son's mobile. He's just had BT phone and internet installed this month, so they'll disappear.
My first reaction was to try to have the DD reduced, even if just to £40. Using 0800 443311, you go through a long series of options, the last two being "amend your DD" and finally "Increase your DD". No other option, no chance to speak to anyone.
So I then rang 0800 800 150. Alas, after finally getting through, we had difficulty understanding each other. However, it seemed to come down to :
a) The only way to decrease my DD is to pay off the £90 debit. I have no problem with that, except that I'd then be paying the £33 line rental.
b) If I renew my annual line rental, it seems I'll have the £33 credited - in my next bill.
Obviously, it would all work out, because the debit would disappear, including the line rental. The credit would then be applied against the total of the next bill (wouldn't it?).
Again, I'd have had no problems taking these steps, in either order, provided that I could have a revised bill sent to me fairly soon. Alas, I'd have to wait three months, until my next bill arrived, to ensure everything had gone through smoothly.
Does anyone with experience of these things have any advice on the best course of action?
Solved!
Go to Solution.

I've now read a few earlier threads on this, and I think I've grasped the situation (which probably means I haven't).
I'm happy to renew my Annual Lline Saver (ALS), and move to monthly billing.
Presumably, to move to monthly billing, I'd have to pay off my credit balance, which includes £33 line rental. There's no mention of outstanding balances in the ALS T&C.
The situation I want to avoid is that of paying the £33 twice; once when I renew the ALS, and again when I pay off the credit balance.
While I'm sure any problems would be resolved eventually, I'd just like to avoid them if I can.
Does anyone who's made this move have any advice? I assume that everyone whose ALS termination date didn't coincide with their billing date would have the same problem.

Linesaver Line Rental

Today I have signed up for BT Linesaver following the receipt of a letter from BT. I have paid the £113.88 upfront online today.
Linesaver gives you a reduction in the line rental if you pay 12 months line rental up front. I addition to saving a couple of quid on month I also won't get the increase in line rental applied to my account in October when charges rise.
I received my phone bill a couple of days ago which included line rental at the old price up to 14th October 2010. This bill will be paid by Direct Debit in the next few days.
What I would like to know is whether BT will amend that bill to the take into account the reduced line rental or credit my next bill with the overpayment.
I know I can phone them and ask but it's such a pain calling their call centre and pressing buttons and listening to endless messages before you speak to someone.
Has anyone experience of Linesaver?
Solved!
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Hi George, this isn't really solved, because BT have a very clumsy, outdated payment procedure. Yes, you will get your old line rental back, but not until your next bill. So you will have paid them twice for the month, for no good reason or benefit. I have taken them to task about this, and Lord knows the service staff are lovely, but BT refuses to have a dynamic payments system which reflects your status in real time. It makes me wild, and if I weren't getting a decent deal, I wouldn't put up with it. Please complain strongly, because they won't do anything about it if people put up with it. My Line Saver is due for renewal, so I followed the auto-link, but it is trying to get me to pay by debit card, and I want to pay by credit card, and it is sending me round in circles. I now have to contact them to get it sorted. Honestly, with today's technology as well!
Sincerely,
Carol.

Line rental increase from December to £14.70 witho...

I've seen in the press that line rental will go up by 90p this december. Also, oher charges will be going up too.
Well guess what, my salary has not gone up twice in one year. I will be switching my landline to o2 and keeping their broadband. I was waiting until my contract with o2 expired then get bt infinity however, that will not be happening now.
BT - do you really want everyone to stop using their landine? I cannot justify the increases.
If you're trying to get money back for the broadband roll out, then wack it on broadband.
Regards,
Martyn
Angry, soon to be ex BT customer

djh22 wrote:
I guess all the others will increase their charges in line just like the Gas and Electricity companys do
I hope you are not insinuating that they are all conspiring to rip there customers off.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Line Rental Saver

Bit confused. I have to make 2 chargeable or inclusive calls per month as a condition of line rental saver. I pay for anytime calls. Is this the same as inclusive calls.
Solved!
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Hi Angie29,
Welcome to the forum.
Info on Line Rental Saver is available here, where it states:
You need to make at least two BT calls per month to avoid monthly charge of £1.50 being added to your bill
I can confirm the calls can be inclusive (i.e. free of charge as part of your package) but there do need to be minimum of two per month.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Line Rental (Saver) prices

I've just read
Line Rental Saver costs £169.90 for 12 months of Standard Line Rental. For orders placed from 9th May the cost will be £183.48.
Is this correct is there a price rice occuring imminently ?
Solved!
Go to Solution.

It was a email from BT - usual Libby Barr signature received early today.
This appears to be a genuine email as account details info matches mine.
Effectively it is advising that my line rental saver period is coming to an end soon (which is true) and giving me the options.
It reads
Don't miss out. Pay in advance again for your monthly line rental with Line Rental Saver to carry on saving.
It is easy to save again. Simply:
Have your debit or credit card ready to pay the one off charge
Click here to pay in advance again with Line Rental Saver
You may see a charge for monthly line rental on your next bill. But don't worry, if you renew Line Rental Saver, we'll refund any monthly line rental you may have been charged for the time after you renewed.
Line Rental Saver costs £169.90 for 12 months of Standard Line Rental. For orders placed from 9th May the cost will be £183.48.
If you choose not to reorder Line Rental Saver you'll return to Standard Line Rental (£16.99), which must be paid by Direct Debit. If you cancel your Direct Debit, we'll move you to Line Rental Plus (£18.99) – www.bt.com/linerentalplus

Line Rental Charges

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