Line rental increase from December to £14.70 witho...

I've seen in the press that line rental will go up by 90p this december.  Also, oher charges will be going up too.
Well guess what, my salary has not gone up twice in one year.  I will be switching my landline to o2 and keeping their broadband.  I was waiting until my contract with o2 expired then get bt infinity however, that will not be happening now.
BT - do you really want everyone to stop using their landine?  I cannot justify the increases. 
If you're trying to get money back for the broadband roll out, then wack it on broadband.
Regards,
Martyn
Angry, soon to be ex BT customer

djh22 wrote:
I guess all the others will increase their charges in line just like the Gas and Electricity companys do
I hope you are not insinuating that they are all conspiring to rip there customers off.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

  • Line Rental Increase/Cancellation

    I'm currently on a bundle with BT paying £21 a month for Infinity 2 Broadband & Anytime calls. On top of that I pay the standard £14.60 a month line rental.
    Just received notification that the line rental is going up and I know that gives me the right to cancel which I would like to do.
    However, the £21 Broadband & Calls bundle is staying the same. So can I cancel the whole lot or is it only the line rental I can cancel?

    Hi scrabble123
    I have managed to cancel all of my package, on the basis of the line rental increase.  According to BT's own FAQ's on the main website you have to have a BT line for any of their broadband packages.  As the line rental is increasing and you cannot use your package without BT line then it equates that you cannot actually access what you are paying for!!!  You might well have to get it escalated to a manager and then complaints but I finally got the phone call after about a week saying I could leave without cancellation fees!  It also appears that not many of the people at BT customer service know about the 10 day notification period in which you are allowed to cancel, so you will have to tell them!!!

  • Charged for Line rental saver package but it's not...

    Okay, so my first experiences with BT haven't been the best I'll be honest. On Friday 8 June I ordered BT Infinity Opt 2 with the Line Rental Saver package and Anytime calls package. All seemed to go through and the payment of £129 went out of my account almost straight away. Then on Saturday 9 June I received a phone call from someone at BT (for the sake of easing confusion, I'll call him Guy A). So, Guy A told me that there had been an issue processing my payment for the line rental save and that I would need to purchase it again once my infinity had been set up, whilst in the process of this though the line cut out. He then tried to call me back around 5 minutes later only to be cut off again. At this point I decided to call BT cust services myself to find out what was going on and spoke to Guy B, he wasn't sure and so put me on hold to go speak with someone, during this time Guy A called me back and told me to hang up on Guy B, so I did. He then carried on explaining that any money taken from my account would be paid back straight away as it hasn't really been taken (whatever that means), he then said goodbye and went. Once I put the phone down I received a voicemail message from Guy B saying that there was nothing actually wrong with my order and that I simply need to call back BT and confirm a few details to get the order submitted. So, I called back and spoke to Guy C. I explained all of the above to guy C and he had a look at my account, he thought that there might have been an issue with my engineer date and so asked if I was happy to change it to the 26 June from the 25 June, which I was. So he did this, but then realised that the issue lies in that I am migrating both phone and broadband from O2 and that I need to have a BT phone line before they can install Infinity for me. He said that he would cancel my Infinity order for me and that I would need to re-order BT Total Broadband online, and instead of choosing Infinity to choose just the standard broadband option 3, and that once this is installed to call up and upgrade to Infinity. I confirmed that he was going to cancel my Infinity Order and then hung up, I went online and ordered BT Total Broadband again, with the line rental saver and anytime call package. I then realised that Guy C hadn't told me how long a refund on the line rental saver from infinity would take, so I called BT cust service again and Spoke to Woman A, she had a look for my original order but couldn't actually find it in the system, so she looked for my new order and couldn't find that either, she advised me that it can take 48hrs for an order to show in her system and to call back on Monday 11 June to check the status' of my cancelled Infinity order and my new BT Total Broadband order. ---> Read next comment.

    So, I called back today only to be told that my Infinity order is still going ahead and that they will install the phone line on the 26 June and Infinity on 27 June instead. I mentioned to the woman I was speaking to that I had already placed another order and she assured me that this would be automatically cancelled when they see that there is a duplication in the system. I then asked about the whole thing with my Line Rental Saver package. She had a look but couldn't see that I had chosen that option at all from the Infinity order (worrying) and that my latest order wasn't even showing in the system. 
    She advised me to call my bank and check to see with them if they have any pending refunds on my account, so I did. And, surprise surprise I don't.
    So, right now I'm £258 down and BT have no record of my ordering the line rental saver... Please can someone have a look into this, or assure me that I will be refunded both amounts. I'm so worried right now that I'm going to be batteling with BT for months on end to get my money back when I really can't afford it. 
    Been with BT for less than 4 day and I'm already starting to regret the decision. 
    Regards,
    Joe
    P.s. Sorry for the super long post, but I needed to get everything down. 

  • Line Saver and Rental Increase

    Hi
    I understand I can now pay my Line Rental as a single payment for a year in advance, however I also understand that the line rential will increase from 1 October, therefore if I have paid for the year prior to that date when will I pay the increase ?

    Hi davedrizen LRS is exempt from the price increase,when you take it out again next year it will be at the current rate
    Inherent omniscience - the ability to know anything that one chooses to know and can be known

  • Increase in monthly line rental charges without no...

    I have been with BT for a year now on the Unlimited Evening and Weekend plan.  When we signed up a year ago, we just wanted basic line rental, but for some reason were given the Evening and Weekend plan at the same cost.  Knowing that our year's contract was due to finish soon, we thought about leaving last month to go with a rival company charging us less, but decided to stay with BT to avoid the hassle.  We have just recieved the first bill for the next year of our contract, and found that we are now being charged £3 a month more than last month (£16.60 instead of £13.60).  It seems we are now paying the full price for the Evening and Weekends plan, despite never having requested this service in the first place.
    Frankly, we cannot afford this increase.  We were not given any notice of this increase, or sent any information warning us that if we wanted to leave it would have to be done before 25th March.  I do not want the Evening and Weekend plan, but I know that BT will not let us out of our contract until next March.  How can i change our contract so we are paying the same line rental as we were before?
    I would like to say that I think it is extremely unethical to enter people into new contracts automatically without making them aware of the costs and terms.

    Seems that the 1st contract would of been an package offer of some sort, when you renewed they simply continued the same package but put you onto full (normal) prices. Standard practice if you don't try and negotiate a deal, worth trying to speak to sales. Thaye should of talked you through the new contract price if you phoned them to renew. if it was a auto renewal advised (iirc) one month in advance then I would of thought it would have the new contract prices on the paper/email (that they should of sent)
    edit: or even contact the mods to try and help http://bt.custhelp.com/app/contact_email/c/4951
    Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

  • If change from BT to another line rental/broadband...

    I currently have both line rental and broadband with BT.  I was just wondering if I changed both to another provider would I still be able to keep my email address', these include 4 sub accounts?

    Hi Suffolker,
    Thanks for the post and welcome to the forum.
    With BT Total broadband you get free email addresses that you can use.  If you decide to leave BT broadband then you will lose your email account unless you upgrade your email account to premium mail.  This will allow you to keep your email address for a fee of £1.50 per month per email address.
    Please see here for more details What is BT Yahoo! Premium Mail?
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Price Increases from 1/12/2014

    Just received a letter and leaflet from BT detailing the price increases.
    Are BT trying to make pricing so complicated that we will not be able to understand them?
    They are introducing an additional line rental called Line Rental Plus which will have additional facilities and cost an additional £2 a month. Those who are not paying by direct debit will be transferred to this package with no choice. They are however ending the £2 processing fee for those nor paying by direct debit. Seems to be a con way of charging those not paying by direct debit more!!
    I can not find any mention in the letter or leaflet about Caller Display. When the price increases were published last year a charge for Caller Display was introduced but it remained free if a new 1 year contract was taken out.
    Looking on BT website I can find no mention of charges for Called Display other than last years announcement.
    So what is the position this year? Are there charges for Called Display and if so where can we find details?
    Regards
    Peter

    Companies like BT have been over-complicating their prices for years.  What bugs me about the letter is that it's personally addressed to me, yet only lists some of the price rises that apply to me.  I then have to visit their web site to discover the rest of them.  Even that's not totally transparent, as I have to follow another link and enter my account details to find the last few price rises.  There may be a lot of surprised customers in December who find that their bills have gone up by a lot more than they were expecting.
    The caller display is still free if you agree to a 12 month phone contract.  So when your current contract ends, they will start charging.  You then have to agree to a new contract to get it free again.  It's BT's trick to lock customers into endless rolling contracts that you can only get out of once a year - or twice when you count the option to cancel whenever BT announce their latest price rises.

  • Annual line rental saver

    Just noticed the fee has gone up from £ 141 to £159.84.
    http://www.productsandservices.bt.com/products/landline/packages

    tickhill wrote:
    Whilst this is specifically about line rental I look at the broader picture and BTSport for Free.
    Nothing is ever 'free'  (holidays for kids, meals for kids etc) ... so someone has to pay for free BTSport and this could well be the thin end of the wedge and to those (and I am one of those) who have no interest in Sport may well be paying via backdoor methods like increased line rental and line rental saver for a service we just don't want.
    End of rant!!
    All phone companies put up their line rental and add-on rates, even those who didn't spend money on acquiring sports rights.
    Virgin Media, for example, put theirs up by £1 to £15.99 and increased call charges while Sky increased theirs to £15.45 on December 1st.

  • Annual Line Rental nearly expired, so DD doubled.

    I've just received my latest bill; the first thing it tells me is that BT is raising my DD from £32pm to £60.60. There are two reasons for this :
    1. My annual line rental expires 19/2/13. Fine, I intend to renew it this weekend. However, I've been charged for line rental from 26/1 to 25/4 (with a credit from 26/1 to 19/2).
    2. We've been paying about £15-20 per qtr for calls to our son's mobile. He's just had BT phone and internet installed this month, so they'll disappear.
    My first reaction was to try to have the DD reduced, even if just to £40. Using 0800 443311, you go through a long series of options, the last two being "amend your DD" and finally "Increase your DD". No other option, no chance to speak to anyone.
    So I then rang 0800 800 150. Alas, after finally getting through, we had difficulty understanding each other. However, it seemed to come down to :
    a) The only way to decrease my DD is to pay off the £90 debit. I have no problem with that, except that I'd then be paying the £33 line rental.
    b) If I renew my annual line rental, it seems I'll have the £33 credited - in my next bill.
    Obviously, it would all work out, because the debit would disappear, including the line rental. The credit would then be applied against the total of the next bill (wouldn't it?).
    Again, I'd have had no problems taking these steps, in either order, provided that I could have a revised bill sent to me fairly soon. Alas, I'd have to wait three months, until my next bill arrived, to ensure everything had gone through smoothly.
    Does anyone with experience of these things have any advice on the best course of action?
    Solved!
    Go to Solution.

    I've now read a few earlier threads on this, and I think I've grasped the situation (which probably means I haven't).
    I'm happy to renew my Annual Lline Saver (ALS), and move to monthly billing.
    Presumably, to move to monthly billing, I'd have to pay off my credit balance, which includes £33 line rental. There's no mention of outstanding balances in the ALS T&C.
    The situation I want to avoid is that of paying the £33 twice; once when I renew the ALS, and again when I pay off the credit balance. 
    While I'm sure any problems would be resolved eventually, I'd just like to avoid them if I can.
    Does anyone who's made this move have any advice? I assume that everyone whose ALS termination date didn't coincide with their billing date would have the same problem.

  • Linesaver Line Rental

    Today I have signed up for BT Linesaver following the receipt of a letter from BT. I have paid the £113.88 upfront online today.
    Linesaver gives you a reduction in the line rental if you pay 12 months line rental up front. I addition to saving a couple of quid on month I also won't get the increase in line rental applied to my account in October when charges rise.
    I received my phone bill a couple of days ago which included line rental at the old price up to 14th October 2010. This bill will be paid by Direct Debit in the next few days.
    What I would like to know is whether BT will amend that bill to the take into account the reduced line rental or credit my next bill with the overpayment.
    I know I can phone them and ask but it's such a pain calling their call centre and pressing buttons and listening to endless messages before you speak to someone.
    Has anyone experience of Linesaver?
    Solved!
    Go to Solution.

    Hi George, this isn't really solved, because BT have a very clumsy, outdated payment procedure.  Yes, you will get your old line rental back, but not until your next bill.  So you will have paid them twice for the month, for no good reason or benefit.  I have taken them to task about this, and Lord knows the service staff are lovely, but BT refuses to have a dynamic payments system which reflects your status in real time.  It makes me wild, and if I weren't getting a decent deal, I wouldn't put up with it.  Please complain strongly, because they won't do anything about it if people put up with it.  My Line Saver is due for renewal, so I followed the auto-link, but it is trying to get me to pay by debit card, and I want to pay by credit card, and it is sending me round in circles.  I now have to contact them to get it sorted.  Honestly, with today's technology as well!
    Sincerely,
    Carol.

  • Questions regarding how I pay my Line Rental Bill ...

    Hi BT,  I'm currently a BE Broadband customer,  I was a BT Broadband customer back in the days when you had BT Home Hub 1.0 and 8mb packages which i was only getting like 5-6mb, 0.3mb upload and constant speed caps on my connection to 1mb.  You guys didn't have true unlimited usage back then so being a gamer and someone that frequently downloads I changed to BE broadband.  They gave me a steady 11mb connection with 1.3mb upload speed which I've been satisfied with.   But now BE Broadband has been sold off to Sky which I don't think I want to be apart of as I've heard a lot of bad feedback and I really do not want to be forced into paying their line rental if I where to switch to Sky Unlimited.  
    So now I'm considering coming back to BT Broadband,  knowing that you've probably improved over the years.  I hope so.  I know you have this whole BT Infinity going now but my area doesn't support fibre optic broadband and probably never will because I've looked on the BT Openreach website and it says there are no plans for my area to be installed with fibre optics which I would of wanted to have but oh well.  What are the chances of my internet speed being the same as it is now with BE Broadband?   I don't see why it would go any slower.   Are your upload speeds around the same?
    Also I have a question regarding the payment methods of your BT Line rental.  I'm currently already on the BT line rental on the anytime calling plan.   I pay the bill quarterly every 3 months, which I'm comfortable with.  What confuses me is when I select the package to order BT Unlimited + Calls I only have the option to select Monthly Line Rental or Line Rental Saver.   Why am I able to pay my phone every 3 months if those are the only two options?   I'd prefrably want to stick to how I pay my phone bill.   So further more how should I go about ordering BT Unlimited broadband without it interfering with my currrent BT line rental?  I just want BT Broadband unlimited along side my current BT line rental method of pay.  Would I still be eligible for the 6 months free and the gift card.  Is the BT Home Hub 4 that comes with it free also?  Also one more question, I'd need my MAC code from BE Broadband right?  

    This is a community forum.  The people on here are other BT customers.
    The speeds have certainly improved but only if BT's equipment at your exchange supports ADSL2/2+.  If not, you'll get what you had before.  While the speeds have improved, the same can't be said for the customer service.  Upload on ADSL2+ can be up to about 1.2M.  On ADSLMax, it's still capped at 448K.
    BT like to combine broadband and phone on one bill.  So if you get line rental and broadband, they will send you one monthly bill for both.  You might be able to get them separately, but not through the web site.  Try sales on 0800 800 150.

  • Why has my Latency (Ping) increased from 20ms to 3...

    Got BT Infinity installed (FINALLY, after over 12 months of them putting it off every 3 months) but this was due to a problem in our village I believe. Anyway, I am right at the end of my line and 5KM or so from my local exchange, I was only getting 2.3 meg max on ADSL and 0.8 meg upload, on BeThere (02) broadband. My pings averaged 18ms to BBC.co.uk (London/Local Servers). 
    Now, had infinity installed last Tuesday, and expected upload and download speeds according to Infinity of 42.1MB download and 6.5MB upload. Fastest speedtest yet was 48MB on speedtest.net and fastest upload was 6.7MB. 
    Now two questions: 
    1. A few days ago, I was receiving speeds on average of about 42-44MB in speedtests, now as of yesterday morning, this has dropped to around 38Meg. My Upload is about the same at 6.2meg. 
    2. THE MAIN QUESTION - Why has my Latency increased from about 20 (18-23ms on average) to 30? 
    Every speedtest I do now for the last 2 days, is coming back with a ping of 29-33ms which is a sudden increase of 10ms. I'd like to know what may have caused this, as I game and I know a better ping is crucial for gaming. 
    Can anyone shed some light here? 
    Thanks

    Nick134 wrote:
    Well as you can see, I've attached you a screenshot of my tracert command results, what do you think? 
    Well from that tracert you can see the increase isn't all down to interleaving, the first hop after the router is only 15ms, that's the interleaving, it's after this hop that the ping times increase to near 30, so in your case the ping increase is all down to how bt are routing your connection over their network.
    Here's my tracert to the same website, routing is different for me and hence the better pings, also the lower interleaving depth on the second hop is also helping of course

  • I came up with a way to increase the bottom line and increase public opinion of Verizon.

    When the Verizon customer service staff read script to customers all day, they know all the details... all the small details.  The average user does not.   Some people use Verizon email for important email, and then other email accounts for less important messages.  There should be an option to pay a fee if the average user does not see any reason that Verizon would turn off email.  Other companies have email.
    Look at the ads for the Discover card in the subway.  They read - Discover IT is New, IT is Different, IT is Human.  Talk to a real person anytime you want.  It will change the way you feel about ________.
    What if Verizon changed.  What if all the staff of Verizon, knowing that their Midyear reviews are coming suggested change.  What if they could say "I came up with a multi-million dollar way to increase revenue."  I came up with a way to increase the bottom line and increase public opinion of Verizon.
    Give the customer a choice to pay $200 for a one time transfer of email.  Then Verizon is a hero and makes money too.  Multipy $200 by the number of people who had to give up internet this month and that number has to be big!  Put that message on your midyear review.  Nobody can tell where it came from.  They will only know that you are trying to think of ways to increase the bottom line.  Who knows... maybe there will be a raise in it for you!  Good luck.

    Oh yes, this is great – At last, I can see what I’m trying to do at least.  Appreciate your input so rapidly.  I jump on the link so rapidly that I failed to notice if there might be a set half this much.  I might be able to see it half this much increase like 100% instead of 200%?  Oh don’t get me wrong.  I’m not complaining, was just wondering – what if…
    Thanks,
    Sam

  • Incomprehensible bills after taking line rental sa...

    On 2 August 2010 we paid for one year's rental to start 24 August 2010, with unlimited calls at £4.99 a month to start from the same date. Our bill dated 12 August correctly showed the advance payment for the year, but also included advance payment for calls at our previous rate of £5.99 a month. When we emailed about this error, BT put us on £4.99 a month for calls from the arbitrary and wrong date of 6 September, and started charging for friends and family mobile. We emailed about that, and were assured the friends and family mobile was a mistake, and we would be credited for the wrong monthly call charges on our next bill.
    This next, 14 November, bill is incomprehensible to us and to numerous BT staff in the call centre. Instead of just charging us for calls (because we have paid a year's line rental up front), BT charges us for a morass of rental+calls packages for various periods, less a morass of credits for rental, plus a mysterious charge (yes, charge) for 'line rental saver 1 Oct to 11 Nov 10', plus a (small but particularly irritating) charge for mobile saver. Numerous emails have resulted in numerous staff in the call centre trying and failing to explain how any of the charges and credits are calculated. We have however been offered a credit (on our next bill) of £14.97 - corresponding to the only item on the November bill which is both correct and intelligible, three months anytime calls 12 Nov to 11 Feb. This would indeed (I think!) ensure that we are not actually being overcharged overall, but we want an intelligible bill, and some compensation for the hours I have wasted attempting to understand the bill and talking to BT staff who don't understand it either.
    I have attempted to complain about this following the complaints procedure on the website, which says you can complain by email. However, the (most courteous) chap in the call centre who has been admitting that the bill is incomprehensible has just phoned to say that such emails just go to the call centre, and to complain I must write to Durham. That also is irritating.

    Hi NicolasL,
    I can have a look here and decipher the bill for you.
    Could you send an email in please with your BT account and telephone number along with a link back to this thread.
    Just send to the email address in my profile and mark FAO Craig please.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Line Rental Charge Rise - if already on a one-year...

    I have a ONE-YEAR Unlimited Anytime Plan with BT which commenced on 16th July 2010. On renewal, the letter stated unequivocally that calls would cost £4.99 per month and line rental £12.79 per month 'for another year'. There is, therefore, no way BT can increase line rental for this contract, which does not end till July 2011.
    Do others in this position agree?

    I agree - have you spoken to them as if you have paperwork saying the cost will be a certain amount for a certain period they they're in breech of contract if they increase it. However, please check the small print as they usually get around it this way.

Maybe you are looking for