Line Reset

Hello there,
I was just wondering if it was possible for an Openreach engineer to perform a line reset at all? If possible, it would be great to go back to the open profile I was on before and it was my fault to reboot the router several times during the stabilisation which obviously would have messed DLM up (which has put a major amount of interleaving on my line).
BT Home Hub Manager - Information for Helpdesk agents:
BTW Performance Test:
ADSL Checker:
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you need an engineer visit before you will get a reset and from looking at your stats compared to your estimate I think that unlikley unless you can show you have a problem with your conenction and not just interleaving. if engineer visit and no fault you may get charged £129.99
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Similar Messages

BB Line Reset Question

Hi - had issues with BB speed - ip profile was set to only 0.25mbps. BT did a line reset on Monday lunchtime. IP profile is still set ot 0.25mbps. Contacted BT who said it would take 10 days for the line to stabilise and spped will vary in that time.
Surely the IP Porfile should have been increased as part of the reset or will it automatically increase during the stabilisation period ? Normal speeds are 2-3mbps.
Thanks

ok got them
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:03:12
Downstream
4,608 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
6.2 dB / 21.0 dB
Line attenuation (Down/Up)
47.0 dB / 29.0 dB
Output power (Down/Up)
7.0 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
0 / 0
Hide Details

Line resets and stuck profiles (question not issue...

One of the mods in their calls to me mentioned that they are happy to do some line resets for me but want to avoid them too often since this caused the DLM to get concerned over the line status. [I have no reason to doubt this statement]
Now in my case what I sometimes could do with is getting a IP profile unstuck ie when it passed the point where it should have changed but has not and yes the BT system says that it did.
Is this the same thing as a line reset (which one would think it shoudl not really be) and if not can anyone confirm that this does not anger the DLM?
[the reason for asking is that normally my profile should go up within 24 hours at most which is bearable but recently it has stuck twice, ie BT says 1000 but speedtester and throughput showed 750].
If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

To clarify, first the image is placed, then there is a rectangle over the image whose frame is slightly larger than the image frame, with transparent fill, and set the stroke to thick white with transparency lowered to induce the "reflection" sort of effect. Take a look at this screenshot: http://screencast.com/t/AYQDwx3g7w
Hope this helps.
Cheers
Parikshit

Request a Line reset?

I upgraded to Infinity about 6 months ago. The line speed never increased from what we'd had originally - we went from 5mb ADSL to ... 5mb Infinity.
I meant to complain and try and get it sorted but you all know that process and I just didn't have the time or the patience.
Anyway, so... two days ago we had a phone fault. Engineer comes out, finds the issue out in the woods and fixes it, no problem. However when he's testing our line before he goes, he sees our old data cable (from the wall to the router) and says it's not good enough. He says it's probably giving router issues and throttling our bandwidth.
I bought a new twisted pair data cable and whoomph, we jumped to 6mb just like that, and the ping has doubled in speed - browsing is lightning fast now.
But we are still WAY off what the Availability Checker said we'd achieve, and way off what the engineer said he *thinks* we should be getting based on his tests... He said MAXIMUM possible would be about 25mb, which in his experience suggested we should be looking at 15 - 18mb. He also said we may need a line reset before we see any real speed improvement (after replacing the cable).
6mb is great an all, and I'm not one to look a gift-horse in the mouth, but when I upgraded I was promised 12-18mb, and we're still way off that.
So, all that said and done... Should I ask for a Line Reset from BT, or will the speed likely increase automatically over the next few days?
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your connection will recover but it could take a few weeks.
resetting you connection at present can only be done following an engineer visit so surprised engineer did not organise that before he left
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Can i get a line reset? upload speed has dropped

Hey there, is it possible to get a fresh line reset? a friend of mine is on the same cabinet as me and im at 5 mb upload hes at 15. I prefer upload to download as i upload alot of videos so every little helps! i used to get over 10 mb upload but slowly its going down and down

Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the home hub management pages then troubleshooting > help desk. http://bthomehub.home/
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

10 days training period after line reset

Hi,
So on Monday morning the engineer finally turned up and did line reset which in results I was getting my full speed (47.5/9). And very low pings 16ms to bbc.co.uk, abou 6ms on 1st hop but this morning hh5b decided to restart in results my ping went up by 12ms, now 28ms to bbc.co.uk and it decreased my speed by 3mb. Can anyone explain me how 10 days of training period works? I thought the router must stay stable for more than 10 days. Is it still training my line after router drop?
I suspect interleaving turned on on my line but why after only 2 days instead of 10 training days?
I have been told by engineer that I am very far away from the cabinet around 800m and that the line is working in 100% just after line reset and it wont stay like that.
Best regards

Tonight I have noticed that I can't open any website (it takes about 3 minutes to open any website) and I am having a high packet loss on teamspeak3. The Noise Margin dropped from stable 6.0 to 4.5-5.0. It forces me to reboot my router but I don't want to, because my speed will drop and ping will go up occasionally. What can I do in that situation?
Some stats:

Line reset after faults in area

Hi,
A fault in our area caused my line to drop dozens of times yesterday. Now I am stuck at 12 db SNR and a slow connexion and low IP profile. Now the faults in the area have been fixed can I get a mod here to carry out a reset on my line to get me back to my normal 6db SNR / 8000 / 7000 IP profile ?
thanks guys
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xDSL
xDSL
Mode
ADSL_G.dmt
Traffic Type
ATM
Status
Up
Link Power State
L0
Downstream
Upstream
Line Coding (Trellis)
On
On
SNR Margin (dB)
12.6
24.0
Attenuation (dB)
37.0
22.0
Output Power (dBm)
19.9
12.1
Attainable Rate (Kbps)
6436
1188
Rate (Kbps)
6080
448
K (number of bytes in DMT frame)
191
15
R (number of check bytes in RS code word)
8
16
S (RS code word size in DMT frame)
1.00
1.00
D (interleaver depth)
64
8
Delay (msec)
16.00
16.00
INP (DMT symbol)
1.29
0.26
Super Frames
405330
405330
Super Frame Errors
2
0
RS Words
27562440
3445679
RS Correctable Errors
542
2
RS Uncorrectable Errors
5
0
HEC Errors
4
0
OCD Errors
0
0
LCD Errors
0
0
Total Cells
98808740
0
Data Cells
1111069
0
Bit Errors
204
0
Total ES
1
0
Total SES
0
0
Total UAS
0
0

Line Reset - Still slow speeds.

I called BT about a week and a half ago, to complain about my internets terrible speeds. 0.28 meg download and 0.39 upload. To wich they replied I had a large noise margin on my line, so they will reset the line, and I have to keep the conection stable and on for 10 days. After these ten days I was supposed to have a much faster connection and I am still getting speeds on average of 0.28 down and 0.4 up.
Line state
Connected
Connection time
12 days, 5:07:54
Downstream
283 Kbps
Upstream
440 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
5.6 dB / 22.1 dB
Line attenuation (Down/Up)
38.0 dB / 23.1 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
17377 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 17
Error Seconds (Local)
27
The noise margin seems pretty okay to me? So shouldnt I be recieving a better connection speed? Thanks.

Something within your wiring is restricting the bandwidth.
Please can you plug your home hub into the test socket as shown below, via a microfilter, then try the ADSL stats again.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Command-line reset AAA settings on WCS?

I attempted to setup WCS to auth admin users against our ACS and failed miserably. Now I can't log into the web interface of WCS at all. Does anybody know how to reset the WCS AAA setup from the command line?

I had this problem too. I had to shutdown services on the ACS box, then change the authentication order so Local was the primary method.

Will these stats allow a line reset if patient?

These are my stats, currently and of course I have had higher DL speeds over the last the last 8 months or so. I think I know what the replies will be and it maybe that my line cannot sustain a better connection and that the current stable one is preferable.
Solved!
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I think it is your choice whether to remain with what appears to be a good stable connection with few errors for 13 days conencted or get noise margin reduced which will increase the conenction speed but may well increase the number or errors. The increased errors may make your line less stable and if so you first could try changing from fast to interleaved. it may be that if line stays like it is that it will automatically reset with a drop in noise margin without doing anything
I prefer stable but you may be happy with faster connection speed but some conenction drops - your choice
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How can I get Verizon to reset my dsl speed to 3mbps after I replaced a failed filter?

Last time it took me 2 hours of begging on the phone to finally get a tier 3 tech to reset my dsl connection to 3mbps after a bad filter caused repeated drop outs. I'm in the same spot again, my dlink router shows my connection speed down to 2.1 after a lightning storm blew a line filter, when before my speed was 3.4. There's got to be an easier way to get reset, it only took the tech about 30 seconds to do it!
All I'm looking for is an easier way to get my connection reset!!
If it helps I have a verizon dlink 2750b, I don't think it will give transever stats, but here is my traceroute.
news.giganews.com
traceroute to 71.116.**.*** (71.116.**.***), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 216-166-96-117.fwd.datafoundry.com (216.166.96.117) 0 ms 216-166-96-101.fwd.datafoundry.com (216.166.96.101) 0 ms 216-166-96-121.fwd.datafoundry.com (216.166.96.121) 0 ms
3 ash-b1-link.telia.net (62.115.42.153) 102 ms 102 ms 102 ms
4 ash-b2-link.telia.net (213.155.137.223) 0 ms 0 ms 0 ms
5 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 16 ms 16 ms 8 ms
6 as0-0.PITT2-CORE-RTR2.verizon-gni.net (130.81.20.95) 18 ms 23 ms 23 ms
7 A9-0-1715.ERIEPA-DSL-01.verizon-gni.net (130.81.194.75) 23 ms 29 ms 30 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

For the last 7 weeks I have also been fighting the ASSIA Expresse Solution's 'Optimizer' product that Verizon and many others, atarted using to automate their DSL line speeds. I actually contacted the parent company, ASSIA, and complained to them directly about the lost of speed, and user's lack of control.
I just had my line reset by a 3rd tier Verizon person from Marylan - they were very helpful and did not give me a hard time, but as the previous messager asked, "Why the need to go through this?" I suggested to the ASSIA sals rep who returned my e-mail, that they give the customer some client side tool to allow a choice up to their max provision/profile speed, to choose speed over stability. There are times when I work from hom, that I need to mover a large amount of data, but if it fails becuase the line is a bit unstable, I am weilling to start the copy over again. Let ME decide how sable and fast I want things up to the BW I am paying for.
So for the past 2 weeks I've been routinely above 2.5 Mbps and then 2 days ago - max is 1.5Mbps. After 15 minuts with first tech, the next 3rd tier guy got me back up to 2.81Mbps - just likle that!

Tried all the steps suggested and it appears Line ...

Since we had a power cut on September the 13th to the 14th our download has speed has been stuck on a far lower profile than previously which was just sub 20 meg the upload speed has slowly retrained its way back up to what we had previously. I have checked all wiring I have checked for interfrence using a AM radio and also ensuring as many devices in the house are off. I have checked with neighbours who appear to be getting the service they had previously.
I have purchased a couple of new Belkin Micro filters when the issue first occured and both give the same speed 6652 an older standby filter the download speed dropped to 5 something and then went straight back up to six with one of the new microfilters.
When I attempt a speedtester BT it says my speed profile is 5.87 mps and has constantly said over the time since september 14th or when ever i first tested most likely the the 15th i think.
The Broadband has been up as far as I am aware for more than 3 days and probably nearer 10 days with no reconnection made since a very short power cut occuring on the 17th.
I have also tried different routers which are known to work ok including a BT Home HUB and a Billion 7700n
I have changed and tested with different cables.
I have put ferrite cores on the power supply cables and even tried different power supplies (I can obtain from my workplace for testing purpose
I have checked with the Bt silent line test 17070 option 2 on numerous occasions
I have purchased a new phone to ensure the line was not affected by a landline but for the last ten days we have left unconnected. There are no extensions.
The Broadband is connected to the feed bt supplied when the house was bulit 20 or so years ago.
The router is less than 15 cm's from the router and uses a short quality cable and as mentioned before other quality cables have been tested. I have also ensured by flexing the cables no difference was noticed.
So please advise please BT thanking you in advance details from Billion 7700n Router
The device has been reset and the settings reinputted post power cut to ensure no corrruption of the flash memory.
Mode:
ADSL_2plus
Traffic Type:
ATM
Status:
Up
Link Power State:
L0
Downstream
Upstream
Line Coding(Trellis):
On
On
SNR Margin (0.1 dB):
196
108
Attenuation (0.1 dB):
165
78
Output Power (0.1 dBm):
0
119
Attainable Rate (Kbps):
22516
1028
Path 0
Path 1
Downstream
Upstream
Downstream
Upstream
Rate (Kbps):
6652
1028
0
0
MSGc (# of bytes in overhead channel message):
94
10
0
0
B (# of bytes in Mux Data Frame):
14
23
0
0
M (# of Mux Data Frames in FEC Data Frame):
1
8
0
0
T (Mux Data Frames over sync bytes):
9
6
0
0
R (# of check bytes in FEC Data Frame):
16
6
0
0
S (ratio of FEC over PMD Data Frame length):
0.716
5.9325
0.0
0.0
L (# of bits in PMD Data Frame):
3463
267
0
0
D (interleaver depth):
416
4
0
0
Delay (msec):
7.44
5.93
0.0
0.0
INP (DMT symbol):
7.68
0.35
0.0
0.0
Super Frames:
51250288
46086640
0
0
Super Frame Errors:
562
76
0
0
RS Words:
3531973953
1701220
0
0
RS Correctable Errors:
127
709
0
0
RS Uncorrectable Errors:
0
0
0
0
HEC Errors:
859
62
0
0
OCD Errors:
0
0
0
0
LCD Errors:
0
0
0
0
Total Cells:
848137411
1456617343
0
0
Data Cells:
306154883
23579826
0
0
Bit Errors:
0
6559
0
0
Total ES:
29
65
Total SES:
12
0
Total UAS:
84
84
Speedtester results same time the above was taken
1. Best Effort Test: -provides background information.
Download Speed
5.53 Mbps
0 Mbps
7.15 Mbps Max Achievable Speed
Download speed achieved during the test was - 5.53 Mbps For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps. IP Profile for your line is - 5.87 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.9 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.9Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps

Thank you Roger for taking the time to reply
"The router is less than 15 cm's from the router " what does this mean?
Router to the Telephone socket sorry typing faster than I think (Which is not very fast )
"I have also tried different routers which are known to work ok including a BT Home HUB and a Billion 7700n
I have changed and tested with different cables.
I have put ferrite cores on the power supply cables and even tried different power supplies (I can obtain from my workplace for testing purpose" Clearly, quite a few line interventions?
That is true but nothing has been touched or altered in the last ten plus days I think its 12 days since I have touched anything and left it to its own devices to see if it retrained it self I think is the phrase.
"I have checked with the Bt silent line test 17070 option 2 on numerous occasions" .... and the result?
A very very clean line it seemed but saying that not much of the Broadband signal occurs in our hearing range so I am presuming it helps but not much.
The device has been reset and the settings reinputted." .... which device?
Whoops the billion device again this was done more than ten days ago.
The line is running excessive interleave and INP is well up, thus the lack of throughput.
There's clearly a noise issue, allbeit some of it is down to excessive line resets.
Although the original phone socket will probably work well enough, and with no extensions to contend with, that
close to the exchange, you would benefit from a proper NTE socket (network terminal equipment).
And even better an SSFP (service specific faceplate) gives phone and broadband segregation.
It is an old socket but had worked perfectly with a very very good Speed up 1mb and down 19mb especalliy since the Billion router was bought in the summer of 2011 with a big improvment over the BT hub in down and up speed. But I can imagine possibly speed is at the cost of stabilty.
I guess i will investigate a new socket but as BT I am sure will want money out of me I will see if its not another issue first.
So far as the billion router is concerned, I'd be inclined to stick with a hub, there are far better routers than the billion and at the approximate same price.
(personally I'd take it outside and tee it up).
Well will have a look at swapping Hubs but seems odd the profile hardly changed apart from when I used a older filter.

Line relearning question........

Hi Guys,
I posted last week about a 15DB snr and was kindly helped on how to request a line reset.
Today this happened and I had a phonecall from BT to say it was reset and that although 6db is ideal, our area would most likely be 9db and after a couple of days will ring back once the line settles....
Thing is.... ever since being reset, it is either connected but nothing is happening (sites are timing out) or it drops connection, and the db is going DOWN not up..... is this to be expected? Below is stats.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:05:11
Downstream:
9.461 Mbps
Upstream:
1.035 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
0.8 dB / 6.0 dB
Line attenuation (Down/Up):
35.5 dB / 19.8 dB
Output power (Down/Up):
20.4 dBm / 12.7 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
233889 / 73
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
6651083 / 86
Error Seconds (Local/Remote):
5596 / 325
Im now having to use my mobile on 3g to get internet. Not complaining as was informed may be a bit up and down, but its the fact its mainly down and the noise is so low....
Thanks

It is indeed non existant.
Its actually dropped now ans is as below
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:09:07
Downstream:
6.586 Mbps
Upstream:
1.035 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.5 dB / 6.2 dB
Line attenuation (Down/Up):
35.4 dB / 19.8 dB
Output power (Down/Up):
20.4 dBm / 12.5 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
12409 / 25
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
3023 / 3
Error Seconds (Local/Remote):
8452 / 325

Profile reset request

I have been trying to get my SNR margin reset for about 3 weeks now. First of all I was told that it had been done, but would take up to three days to happen...... it didn't. Then I was told that there was a technical problem, and it would take 7-8 days to be reset.......it didn't happen. Then I rang again, explained that tier 2 support had agreed to do a line reset, but it hadn't yet happened, and was then told that tier 2 had refused to do a reset.
Why oh why will BT not do what I asked for, and was promised on two occasions?
After all, it only takes 30 seconds of their time to do.
P.S. my SNR increased due to a faulty RCD breaker in my house, which kept cutting the power to the router.
Any help greatly appreciated!
Note: I've copied this from the 'SNR Margin' thread, as it is marked as 'solved'
Solved!
Go to Solution.

Hi evansnp,
Thanks for posting!
I'm sorry for the problems you're having getting the noise margin reset. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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BT digging path to fix line fault - but Next door?...

Hi
I made a post recently recently about how my internet and phone line have not been working.
I had an engineer visit today and he said the fault was under the path outside our property, and that he would organise for his colleague to come back and mark the path for the contractors to dig.
That's all fair enough so I went back to work. I came home to find the markings to dig are right outside next doors driveway, I wasn't notified about this, and nor were our neighbors. If they dig there, it will completely block access to our neighbors drive.
I've called BT, but the chap didn't speak very good English and basically said, they know what they're doing.
Is it normal for our phone line to not be working if the fault is next door? The last thing I want is for BT to dig up the wrong path.
The last time I had problems, the mods were infinitely better than the phone support. Can a mod please have a look into this and double check they marked the correct property?
Thanks

This turned out to be bit of a nightmare really.
BT did dig up the path outside next door, only to find that my line was completely damaged to the point where everything needed to be replaced.
This meant the path, my garden and part of my drive (which BT said they would not do!! It looks terrible!!) had to be dug up just to replace this cable. It was not just a bit of the path either, a stretch of around 15-20 meters from outside my house to the house two doors down.
Lets just say my neighbours were not happy, the contractors made an horrific job of it and left it in a complete mess with mud and sand everywhere. I realise this wasn't exactly BT's fault exactly as their only contractors, but still, this is not good at all.
What makes it worse is that my internet is still absolutely terrible. It hasn't been long since the work has been done, and I realise that it should automatically rise in speed after so long, but if anything it's actually worse than before BT came and made a huge mess.
My line is estimated to get 65mb's down and around 15mb's up. It hasn't changed from that for around 48 hours, and is usually slower, should I not see a slight increase in that time?
If my IP profile for upload is saying 20mb's, should I not actually be getting this, or close to it as I know my line is capable of it.
Do I need my line resetting or something?

Line Reset

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