Line saver and Monthly line bill

Hi
Just had a bill for a months line rental and charges because no one at BT thought to notify me that last years line saver contract was about to expire. A little note on the last bill or a simple e-mail would have been enough, but nothing.
So now after renewing the line saver contract they are going to take the months rental as well as the line rental I have paid for in the renewed contract, I have been told they will credit my account next month. What a cheek, so BT get a cheap loan at my expense, what I want to know is how can I get that amount paid back into MY account where it belongs?

NigelS wrote:
Hi
Just had a bill for a months line rental and charges because no one at BT thought to notify me that last years line saver contract was about to expire. A little note on the last bill or a simple e-mail would have been enough, but nothing.
So now after renewing the line saver contract they are going to take the months rental as well as the line rental I have paid for in the renewed contract, I have been told they will credit my account next month. What a cheek, so BT get a cheap loan at my expense, what I want to know is how can I get that amount paid back into MY account where it belongs?
I have to say that my experience was exactly opposite to yours and exactly what it should have been. I was both reminded on my bill and sent a reminder email.
Here is an extract from the reminder email:
"Your Line Rental Saver is ending on 19-10-2011
Stick with line rental saver, and you'll carry on saving £46.80 a year. Just pay £120 for your annual line rental upfront - which is the equivalent of £10 a month.
You'll need to visit www.bt.com/rentalsaver after 19-10-2011 to renew."
and from the bill:

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