Line speed cut from 2meg to 256kbps

Last week my line speed went from a slow, but at lease usable 1.5/2megs, down to a completely unusable 256k. I can't download, can't even play online with that.
To say I'm miffed is an understatement. Is this a known problem, and is it temporary?
Anyone else having this problem.
Connected to the Ranmoor, Sheffield exchange if that helps.

Hi, here are the BT wholesale line stats:
"For Telephone Number 0114xxxxxxx on Exchange RANMOOR
Your exchange is ADSL enabled, and our initial test on your line indicates that it is VERY UNLIKELY you will be able to receive fixed 512Kbps or 256Kbps broadband service due to the very long length of your telephone line. However, your order will be accepted if you still wish to order. An engineer may need to visit who will, where possible, supply the broadband service.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 250Kbps.
Your exchange is planned to have ADSL2+ by 31st January 2011. Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 500Kbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained."
I'm (rather gallingly) on Option 3 because up until now, I've needed an unlimited service (although at 256k, downloading anything isn't really an option), so it looks like it's definately a problem with the line, rather than the hub, but what could have changed?

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Switched from Sky to BT and speed dropped to 2meg

Hi
I was getting a speed of around 20 meg with Sky.
I switched to BT (Hub4) and received a speed of under 2meg.
Have now upgraded to Hub5 as recommended, and am receiving an equally pathetic speed of 2meg.
Can someone please explain why I am not receiving the speeds I had with Sky, when the same BT Openreach cables are being used?
Will be very disappointing to have to return to Sky if this is not resolved.

can you enter hub manager then go to troubleshooting then helpdesk and post stats 1-12
can you run btspeedtester and when first test completes then run diagnostic test and post results sound like you are on adslmax
btspeedtester
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Massive drop in line speed...

Hi all,
I suffered a massive drop in Internet connection speed earlier this week which has so far not improved.
Although I have had ADSL since it's near earliest days and being close to my exchange I have never received a great performance but have become more or less satisfied with the 4\4.5mbps I receive from my Total Broadband Option3 package.
I did receive close to that speed prior to the 8mb upgrade a few years back and an upgrade to 20mbps doesn't promise me any better (availability checker for neighbours etc suggests that faster is available but who is to know?).
On Wednesday (9th February) my connection\synch speed dropped to about half it's usual speed and is now in the region of 240kb rather than the near 500kb I usually receive. I would like to comment that I know my line can achieve better than this as I got download speeds of nearer 600kb for a month or so around October last year.
I power-cycled the router and after the diagnostics had completed etc and the line synch process had completed the speed of the line had dropped again slightly.
Not to sound arrogant but I know all the usual troubleshooting having been through it all before on several occasions each time finding out the issue is with the exchange and so having had no means to affect the problem.
The situation is the same this time in that categorically nothing has changed inside my home nor with my equipment and so I am confident that the problem is external to me, especially considering the massive drop in speed.
I did get a response from a BT forum moderator from a post I placed on another site but the advise I got back was generic at best and didn't suggest anything besides mounting a BT iPlate. that advice was no good for two reasons which are that as nothing in my home has changed fitting an iPlate won't make a 2+mbps connection increase (back to what it was) and that I already have an 'ADSL v1.0' labelled master socket that already contains all the tech that the iPlate does. Having replied to their email stating that I already have the afore mentioned v1.0 master socket I haven't had any response.
So... to explain further...
here are some diagnostic stats for the past couple of days taken from my router (Draytek Vigor 2820n) - sorry the font is small bu tI wanted to keep the layout of the text when I completed the post;
> ADSL status @ 04:43 10/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2528000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2592000 bps   US Attainable Rate   : 1100000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       15 dB
   DS actual PSD           :    18. 6 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 09:33 12/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2976000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 3328000 bps   US Attainable Rate   : 1104000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       16 dB
   DS actual PSD           :    19. 3 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 04:07 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2880000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2912000 bps   US Attainable Rate   : 1100000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       15 dB
   DS actual PSD           :    18. 7 dB    US actual PSD        :    11. 9  dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
The BT Speed Tester web-site reports my line speed as 2mbps when it was previously 4.5mbps and so as to check actual download speed independently I ran a comparison speed test via SpeedTest.Net which reported much the same result (down\up speed relative to what you would expect for a 2mbps line - Link to SpeedTest.Net results: http://www.speedtest.net/result/711802566.png ).
As you can see from the diagnostic data, the SNR is high and so it does seem to suggest that there is fault on the line. prior to the fault, the SNR was around 6db rather than the 15\16db reported now.
I know it has little factual baring on this incident's potential problems but my last broadband speed issue was caused by water having gotten into the top of the telephone pole at the end of my street which was temporarily fixed by a BT engineer but I don't know whether that was ever permanently fixed?
During that occasion I did suffer very slight noise on my telephone line which I must say isn't the case this time but I thought I would request a line test once again in any case. That unfortunately hasn't helped as the online system tells me 'telephone number not found' and so I can't proceed with the test.
Can anyone offer any advice or is any BT person willing to take on the issue and see it to resolution for me please?
Even trying my own diagnostics trying to speed things along by obtaining a line test hasn't been possible.
I do appreciate that there is a support system in place but that has failed me on this occasion and so I have no faith in going throught the telephone support for BT Broadband when I know that nothing I can affect is at fault.
I can of course provide my account details, email address etc. to anyone BT techie that can assist and I am happy to run any further diagnostics that might me appropriate under the circumstances.
Thanks in advance for any advice and\or furtherance anyone can make towards resolving my issue.
Regards,
Dizzy
PS> if my speed increases beyond 4.5mbps I won't be upset!

5 days into the problem and nothing much has improved. My line speed has now sync'ed into the realms of 2.5mbps so I am at least seeing circa 300kb download speeds (but that's still at least 50% less that I had).
At the end of this post are the latest batch of diag results for anyone who wants to check them over. The only details that seem to change are the 'Cur SNR Margin' and as a result he downstream actual\attainable rate(s).
It just simply seems that something has screwed-up the line and now I'm going throught the tedious increase period to get back to where I was. As increases always take longer that decreases it could be some time before things get back to normal (if they are on a slow increase that it!).
The Kitz Site has some good information related to BRAS profile increases\decreases and depending on how small the increases (if any) are coming my way it could take a very long time to get back to 4.5mbps or thereabouts.
At current rates if increases continue it could be at least 15 days (at 1/2 mbps per 5 days) making it some 20 days total to get back to where I was. All because of a fault that lasted a a fraction of a second.
It is worth mentioning that I did have a similar long period to wait for my line sync speed to increase as a result of the water having gotten into the top of the telephone pole some time ago, which I mentioned in an earlier post, but at that time the drop wasn't too big and so a few days saw the previous performance restored.
For the benefit of others that may read this post, I've explained in my email message to Stephanie that, I have checked with neighbours for any changes they may have made electrically, which they say they haven't, and confirmed that my modem is connected directly to the master socket, and that the master socket is an NTE5 socket so I don't need an iPlate.
I also mentioned that I have ferrite RF chokes on the extension lines and the router<->ADSL line (supplied with the router itself) to cut RF interference that may be picked up by the system.
On a related note, it was commented in another thread that RF chokes can cause problems with ADSL comms but that is not true (I've done a heap of research on the subject). That being said, they can actually have no effect at all if not installed correctly which is why the snap-on-cable type is best because you simply can't get it wrong.
Anyhow, here are the stats and I hope things continue to improve, even if it does take 20 days!
> adsl status @ 12:44 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2880000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2912000 bps   US Attainable Rate   : 1100000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       16 dB
   DS actual PSD           :    18. 7 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 17:56 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2944000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2976000 bps   US Attainable Rate   : 1108000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       15 dB
   DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 04:30 14/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2944000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2976000 bps   US Attainable Rate   : 1108000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       12 dB
   DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 21:29 14/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2944000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2976000 bps   US Attainable Rate   : 1108000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       14 dB
   DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 03:19 15/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2944000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2976000 bps   US Attainable Rate   : 1108000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       12 dB
   DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 11:03 15/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 3008000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 3040000 bps   US Attainable Rate   : 1100000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       15 dB
   DS actual PSD           :    19. 1 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >

Re: Line speed halved

Hi my line speed has halfed Since I was Offered Fast Optic Broardband,I had my house rewired by BT engineers With all the up to date connections and got my speed up to 3MB After being offered Fast Optic,, Which I could Not Afford My speed was cut To 1.5MB Talking to engineers in the street they say BT has cut the speed to sell fast optic I have Contacted BBC Rip off Britain,

barry47 wrote:
Hi my line speed has halfed Since I was Offered Fast Optic Broardband,I had my house rewired by BT engineers With all the up to date connections and got my speed up to 3MB After being offered Fast Optic,, Which I could Not Afford My speed was cut To 1.5MB Talking to engineers in the street they say BT has cut the speed to sell fast optic I have Contacted BBC Rip off Britain,
I'm sorry but that is rubbish. There is no way that your speed has been cut on purpose mor likely there is a problem with your connection.
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Verizon.net Email Speeds Do Not Match FIOS Line Speeds

In the past months since about September 2012, Verizon email servers are not moving data as fast as the line speeds customers are subscribing to. Such as, Fios 15/5 mbps line speed package, using a browser and going to a speed test website, the results are equal to or better than 15/5.
Except for when Verizon.net customers use the Verizon.net email accounts which come with the internet package. Those speeds have degraded, especially when moving from the old email servers to the new ones (incoming.verizon.net to pop3.verizon.net). The overall speed with their email, via browser or software (Outlook, Windows Live Mail, Outlook Express, Thunderbird etc.) has dropped to as little as 1.0 mbps when obtaining email, especially those which have some payload such as a 6 MB .pdf, .jpg., .tiff, .zip, .rar and so forth.
What's fowl about this is, Verizon.net support folks have no access to the email network so they are unable to communicate to those running the email servers that customers are unhappy with the service. Mostly, those who are new to Verizon Fios just continue to use their Gmail or Live accounts which just happen to work satisfactorily, speeds in the area of the above example, 15/5 mbps.
What's really bad about this is, upgrade to the Quantum Fios packages and guess what? Email speeds don’t move an inch faster. This means, the email network/servers with Verizon.net are speed regulated outside of the customers line speed connection. Too bad, customers pay extra for more speed yet, email with Verizon remains at the slow pace. I have much issue with this since in the past, this had never been an issue. Now that Verizon has Fiber, it is? It would be nice if they published this alongside of the many features that come with a Fios ISP account however, it is nowhere to be seen.
This is obviously bait and switch service and features.

You don't go into the details as to why the account was suspended ... that background might be helpful since you're asking others for their opinion. In general it sounds like the account was "deleted" at which point all mail is bounced because the address no longer exists -- but Verizon holds the name in reserve for some period of time to prevent someone from re-registering it in case an error was made and for some level of security, I suppose.
Anyhow ... on your commentary about not using an @verizon.net address as your primary address ... I think you will have this with many providers. Hotmail, Yahoo, and Gmail all do this if you terminate the account (they do have a suspended account due to inactivity feature which operates differently, but pretty much do the same thing for deletions and such. I don't use the @verizon.net account as my primary for a different reason however -- my primary address is provider agnostic. I can move providers (although I'm quite happy with FiOS at the moment) -or- if at some point down the road I have to move out of Verizon territory, my email address will not need to change. I used this little fact to my advantage when I moved from Comcast to Verizon a few years ago -- no one knew I changed providers because my email address didn't change. Now .. I don't use one of the free services for email, I own my own domain name (about $10/year from the likes of GoDaddy) and have my domain hosted on the Google Apps tier (but even without that, GoDaddy will do basic forwarding for you of any email address to whatever mail account you're presently using). Something to think about.

Line speed has halved overnight

I have had BT broadband since October 2009 and have always received a broadband speed of around 5.5Meg, the maximum acheivable on my line.
Over the past few days I have only been able to get 2.7Meg. Rang BT customer services who advised that the line now has a maximum speed of 2.7Meg.
I have asked how this happened and was told the following:
1. It is not possible for the line speed to change overnight
2. The climate can affect the line speed
3. We have no record of you receiving 5.5Meg
4. There is absolutely nothing we can do to investigate this further
I'm not happy. When I signed up with BT broadband I was signing up on the assumption that I would recieve around 5.5Meg. Now it has halved with no explanation. Here are a the things which I think could have caused this drop in line speed:
1. There was a BT broadband van at the end of my road last week doing something for the house there
2. A guy from BT recently came round to tell me that the telegraph pole in my garden needed raising - unsure whether this work has been done yet
Basically, I'm completely in the dark and have nowhere to turn as BT customer services won't/can't do anything about it. I wish someone could just look into the work which has been completed in my area to see whether something could have been done to adversely affect my line.
Any help/advice greatly appreciated.
Don

OK results of speed test:
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
2627 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2627 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3020 Kbps(DOWN-STREAM), 656 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.59:26.76:59.66 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

BB line speed is now half the speed since moving t...

I would like to know why the line speed is now 0.77MB when it was more than 1.7MB when I started with BT.
We used to be able to watch films on ipad without problems but now this is not possible unless you want ro watch it minimised which is not acceptable.
I can't understand why BT thinks a line speed of 0.77MB is categorised as "good". This is NOT good.
Please help!

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

When i convert to pdf from word some of the letters are getting cut from the bottom

When i convert to pdf from word some of the letters are getting cut from the bottom. the letters appear perfect in word but in pdf these are getting cut from the bottom. when i increase teh spacing between lines then they are ok, but as need it for a book wherein I can't increase the space between lines.

Hi Nakul ,
Could you please explain me the work flow ?How are you trying to convert the PDF?
Is it happening with all the PDF' or any specific one ?
What exact version of Acrobat are you using?
Did you try repair your Acrobat ?If not please try repairing it and see if that works for you .
You might also try to check the update for your version of Acrobat .
Also ,you can go to preferences and under documents see if the first option .i.e Restore last view settings when Reopening documents is check marked or not .
Please try the above mentioned steps and see if that fixes the issue.
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ADSL2+ Broadband Line Speed

I have just renewed my 12 month home BT Total Broadband contract again (contract started Monday 14th March), and have always been very pleased with the reliability and quality of my (up to 8Mbps) actual download speed of around 4 to 5Mbps.
This time I was told I would have an (up to 20Mbps) actual download speed of around 14Mbps, which I verified using the BT Wholesale Broadband Availability Checker (ADSL2+ broadband line speed of 14Mbps, typically the line speed would range between 8Mbps and 18.5Mbps).
However, my line is now still yielding around 5Mbps, but I am aware of the 10 day, MSR, IP Profile BRAS, DLM, etc issues.    The bt.com speedtester has just yielded the following Test 1 results:
Download speed achieved during the test was 5281Kbps.
For your connection, acceptable range of speeds is 2000 - 7150 Kbps.
DSL Connection Rates of 7275Kbps Downstream and 888 Kbps Upstream
IP Profile for your line is 5500 Kbps
My point is : Surely the above Test 1acceptable range of speeds of 2000 - 7150Kbps, should now be xxxx - 14000Kbps or higher, as ADSL2+ has a maximum speed of 20000Kbps and my line will support the 14000Kbps ?

New upgrade ADSL2+ service started 14th March 2011.
BT Home Hub Manager.
ADSL Line Status            16th March                        17th March
Connection Time              14 hrs                                   2 hrs
Downstream                  7,275 Kbps                         283 Kbps
Upstream          888 Kbps    440 Kbps
VPI/VCI          0/38    0/38
Type           PPPoA PPPoA
Modulation                         ITU-T G992.5    ITU-T G.992.5
Latency type      Interleaved    Interleaved
Noise Margin Dn/Up        7.8 / 13.7 dB                   15.8 / 29.4 dB
Line Attenuation Dn/Up   31 / 16.4 dB                        31 / 16.3 dB
Output Power Dn/Up        0.0 / 12.6 dB     0.0 / 12.5 dB
Loss of Framing Local      0                                          11
Loss of Signal Local         0                  1
Loss of Power Local         0                                          0
FEC Errors Dn/Up             134820 / 4294967150     7327 / 0
CRC Errors Dn/Up            221 / 2147480000            0 / 2147480000
HEC Errors Dn/Up             nil / 0                                   nil / 0
Error Seconds Local       116                                     145
Speedtester.bt.com 17th March 2pm.
Download Speed achieved during test    175 Kbps
Maximum Achievable Down Speed       7150 Kbps
Acceptable range of speeds                      2000 to 7150 Kbps
DSL Connection Rate Down Stream    283 Kbps
DSL Connection Rate Up Stream             440 Kbps
IP Profile for line 5500 Kbps
Throughput of Best Efforts in Test             25.07:32.47:42.74
Up Stream Test Upload Speed                341 Kbps
Maximum Achievable Upstream Speed   440 Kbps
Up Stream Rate IP Profile for line              440 Kbps
This article from the Internet helped me to get my brain (what's left of it) round this problem. I hope it helps others too.
During the first ten days after the Broadband service has been provided, the line's performance is monitored, and the lowest connection speed is noted. This figure is used from then on to define minimum service standards below which the service can be considered to have a fault. Both during this period and afterwards, a system known as Dynamic Line Management (DLM) constantly assesses the performance of the line in order to provide information to the end user's DSL Modem/Router to allow it to choose a suitable sync rate, with which to connect to the Telephone Exchange Digital Subscriber Line Access Multiplexer (DSLAM), balancing speed against the risk of errors due to changing noise conditions. DLM can make adjustments to the DSLAM output power, suggested target signal-to-noise-ratio, and sync rate, and can choose to apply a technique known as interleaving, which aids error correction. Several factors dictate the sync rate, which limits the maximum attainable line speed, such as the presence of noise within the frequency spectrum used by ASDSL, but mainly it is the distance from the Telephone Exchange to the Subsriber, which has the largest influence on the line' performance.
Questions.
Why are my Broadband Internet speeds now slower than the old Dial-Up service ?
Why is my Download Speed now lower than my Upload Speed ?
Why have my Down / Up Noise Margins doubled overnight ?
Why is the DLM system now assessing my line as so bad, after years of quality 5000 Kbps Broadband Speed ?
Why does the achievable speed top at 7150 Kbps, when ADSL2+ works up to 20000 Kbps, 14000 Kbps on my line ?

Descktop J4550 Some font lines are cut off at top half of row

The subject line above says it all. Just need to know how to correct the problem. Descktop J4550 Some font lines are cut off at top half of row

My personal opinion is that it is a problem from some books that have been published via Smashwords. That has been my experience for one or two books I've downloaded. I contacted the author in one case and he replied:
"Just to let you know I've had some feedback from Smashwords about the odd display issue. It's relates to the line spacing in the original document, apparently. I'll be uploading a fixed version to them in the near future, though it might take a while for the new version to trickle down to the iBookstore."
So I dunno if your book is published by Smashwords, but if it is it may be worth contacting author?

What line speed should I have (about)

I understand there are many things that can change line speed. (Noise on line, Distance from exchange, line quality, internal wiring ect....)
What sort of speeds 'should' i get with these router stats? My guess is around 3 to 4 Mbps
Connection information
Downstream
1,408 Kbps
Upstream
448 Kbps
ADSL settings
Latency type
Interleaved
Noise margin (Down/Up)
6.4 dB / 21.0 dB
Line attenuation (Down/Up)
49.0 dB / 27.0 dB
Output power (Down/Up)
15.8 dBm / 11.9 dBm
Solved!
Go to Solution.

Nope. I have an old circular (with a weird finger tighten screw in the middle) box outside my house where 2 lines connect to from different parts of the house (Was done by the telephone company back in the 70's I think and The 2nd we don't use) and from there it goes into the attic and then down into the hallway into our main NTE5. I have no connection issues and sync at 8128kbps.
That wouldn't explain your connection slowdown though because I believe if it's the box which is causing the problem then it will simply higher your attenuation as well as lowering your speed.
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Insufficient content when cutting from sequence as individual clips

When cutting from one sequence into another, with an in point set on the source sequence and an in and out set on the program sequence, I get a "Insufficient Content for Edit" error.
This occurs when I have the "Insert and overwrite sequences as nests or individual clips" toggle deselected (so as to cut in the individual clips, not a nested sequence). If I select this toggle the edit works, but obviously as a nested sequence, which I do not want.
Is anyone else having this issue?

We are getting nested sequences whenever we try to cut in a sequence that is more than a minute or two long. We can't get it to cut in anything but a nest for longer clips and if the in/out points are in excess of four minutes, Premiere crashes.
Do you get the Image/cache error?
I have contacted Adobe customer service. They kept me on the line for an hour deleting my settings and playing around and never found a solution. So far all we can do is cut in little tiny bits at a time.
I wonder if your problem is similar, how much material are you trying to cut in?

Line speed

For 3 days now the line speed has been very slow, today it is 0.974 - not quite the 6mb promised. The BT online speed checker will not complete its check as 'the line may be slow' !! I've done all the checks I can and nothing has changed here, the BT site says that all is well in my area and my computer is not slow.
Any ideas as to the next step?

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router (unless HH4/5) may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Line speed cut from 2meg to 256kbps

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