Line "upgraded" but speed is the same

Last week when seeing if we could get Infinity, the BT Broadband checker said we could have a '12 - 18mb Line' which was a decent upgrade on our 4.8mb speed.
This was a new thing - having tested the same page a week earlier we got that message 'BT Infinity is currently available to you'. This time we got the new message, together with a lovely image of the Home Hub 5...
So I ordered it and the BT Engineer came out. He put a new Master Socket in. He went out to do work on the cabinet (two cabinets actually, he said), and came back. he tested the line...
4.8mb.
"Great" he said, job done.
"Hang on" I said, "That's what we were getting before - exactly that, in fact. This is supposed to be a line upgrade - we were promised up to 18mb..."
But no, he said that's it - that's all we get.
So... why did we get a line upgrade then? What was the point of that!? Is it possible there was a step he missed, to get the line up to 20mb? Or perhaps it takes a few days to max out?
Possibly the profile needs upping / resetting?
Can anyone please advise?

Hi there
The results of the test from that link:
BT BROADBAND AVAILABILITY CHECKER
Telephone Number XXX on Exchange ABINGER is served by Cabinet 3
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
17.8
11.9
1.2
0.8
Available
FTTC Range B (Impacted)
14.7
6.3
1
0.5
Available
WBC ADSL 2+
Up to 3
2.5 to 6.5
Available
WBC ADSL 2+ Annex M
Up to 3
Up to 0.5
2.5 to 6.5
Available
ADSL Max
Up to 3
2 to 5.5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
Fibre Multicast
Available

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