Lines Appearing on Slide Background at Runtime

I am using Captivate 3 and cannot get support from Adobe, so I am relegated to asking and waiting for a response here.
There are lines appearing on the backgrounds at runtime only. They do not appear during editing mode so I cannot remove them. It seems as if part of the previous slide's background (the lines) are being carried forward since these lines are part of the previous screen. I tried to just start recording the screen I was having problems with assuming that perhaps they were appearing as a result from moving from one screen to the next. It didn't work. Even if I start my recording at the screen where my trouble start, the lines again appear during runtime.
Why can't I get rid of them? My client doesn't want them and neither do I.

I also used to have this issue sometimes in Cp projects. I noticed that this only happens for slide background images, not for normal images.
My workaround was to ideantify each slide that suffered with this problem then find the background in the Library. If you drag the library background out onto the same slide it becomes an image. Then set this image at the lowest level layer so that everything else is on top of it. Set timing so that it plays right from the first slide to the end of the slide with no transition applied.
It's not ideal having to use two copies of the same image on a slide but at least it hides the artifacts at runtime. They're not visible because they're underneath the dummy background image.

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aaasdf
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