Lines are coming while scanning the documents or copying the document

Horizontal lines are coming while scanning the documents or copying the document from fedder as well as glass

Hi there @Aziz_Husain,
Welcome to the HP Community!
I understand you are noticing horizontal lines when you make copies and scans, and I hope to help you.
Here are some steps I suggest that you try:
Reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Tip: Make sure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power.
Try all of the steps from this article: HP Officejet Pro 8500A (A910a and A910d) e-All-in-One Printers - Vertical Bands, Lines, or Streaks i...
Test a copy and test a scan now. If they still have lines through them, please contact us directly to inquire about your printer replacement options as you would need a new unit at this point.
I hope this information helps you, and if you wish to show appreciation for my efforts to help you, please click the "thumbs up" below!
Have a great day and weekend
HP's Contact Info:
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Lines are coming while scanning the documents or copying the document

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