Lines on Image when opening files from bridge to PS4

I just installed PS4 and when I open an image from Bridge CS4 to PS4 the image in PS4 has horizontal and vertical lines and strange colors. I have contacted tech support numerous times to no avail with a solution. I still have PS3 extended installed on my computer and don't know if this might be contributing to the problem.
Any thoughts or suggestions on how to resolve this issue is greatly appreciated. Thanks

OpenGL is disabled in PS Preferences.
When you have done everything recommended in previous posts, does the problem persist?

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    When we try to open the file from the network drive with illustrator CS6, it said "This file cannot be found"
    - we try to copy the file from network drive to our desktop and file can open without problem
    - if we directly double click the file from the network drive to launch the illustrator CS6 with that file. It's also fine, no problem at all.
    - but if we open the illustrator CS6 first and try open.. and then browse to that file on network, then "This file cannot be found" happen again.
    - Illustrator CS6 have no problem open file in the local harddisk.
    - Illustrator CC never have this problem open file in our network drive, try reinstall the Illustrator CC trial again and it can open without problem
    - I try using Adobe CC Cleaner tool to remove everything before reinstall the Illustrator CS6, still no luck.
    - Try remove the Adobe relate folder in user/user/Appdata and then reinstall, still no luck
    - Try right click and open with --> Illustrator CS6 , yes if we double click the file directly it's ok, but as mentioned if we open illustrator first then browse for the file, the problem happen.
    Did I miss anything to fix it ?

    the same thing happend to me,
    in my office the same folder with hebrew name, I can open files
    on my laptop the same folder with hebrew name, I cannot open files.
    I know its about the folder because when I put the files in a different folder, it open them.
    how can I fix it without changing the names of my entire work folders?
    there must be a different between my two computers.
    thanks for your help

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