Link-5 wireless elite v2 keyboard with really bad reception

Hi. I bought a Wireless Elite v2 keyboard a week ago, and it has really bad reception. It should have a maximum range of about 10mts, but I can't use it more than 10cm away from the link-5 dongle.
I have tried everything listed on this page: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00006821&tmp_task=solveCategory&cc=us&dlc=en&lc...
But nothing works. New batteries, no wireless devices near, no things between the receptor and the keyboard, I even tried using it on different houses just to be sure there wasn't anything making interference at home.
Is the keyboard defective?
I bought it at Boston, but now I'm on Argentina, I can't just go and get/try a new one...

Hello,
Well, sorry to hear that all the tests failed to show any improvement on the situation.
I would suggest that you try to call HP and to explain the situation, see if they can try to help you to check the issue and maybe exchange the keyboard.
0-800-555-5000 Capital Federal: 54-11-4708-1600 or via e-mail at the link below.
https://h10025.www1.hp.com/ewfrf/wc/email?product=4276234&lc=es&cc=ar&dlc=es
If you can't get any help from this 2 resources, let me know.
Thanks,
I work for HP! Please remember to provide and if this helped click ON

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