Link does not see W7 music

I have read through other threads without success. My situation is this.
On my Mac, Link works fine with iTunes. On my Windows 7 machine it simply sees no music. (no itunes on it, just WMP and VLC). It claims there is no music in my library, yet it shows in my library and in WMP. 
"Blackberry link was unable to open your music library."
Does the library have to be set up a specific way for BlackBerry? 

Hey Kersus,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
We are currently investigating this issue, currently there is no resolution.  However there is 2 workarounds available:
Workaround 1
Drag and drop the files from the desired music folder to the BlackBerry Music folder using the computer.
Open the desired music folder on the computer
Go into Computer or My Computer and open the BlackBerry network drive
Open the Music folder
Drag the desired music files from the computer music folder to the BlackBerry Music folder
Workaround 2
Try a different Windows profile.
Go into the Control Panel and create a new user account
Put some music files in a folder that is accessible by all profiles or transfer them to the BlackBerry device
Log out of the current profile and log into the new profile
Transfer music into iTunes or Windows Media Player
Launch BlackBerry Link and go through the setup configuring the music source of your choice
Click on the Computer name in the bottom left corner of Link
Select Music on the left side
Drag and drop the desired music files from the list to the BlackBerry name in the bottom left corner of Link
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

Similar Messages

  • 60gb iPod does not see music files on my external HD

    I'm going nuts trying to figure out why my iBook does not see the music files on my external HD.
    I have a 250gb external hard drive (that I put together with an enclosure and HD I bought from Tiger Direct). I have the hard drive hooked up to my G3 iBook via Fire Wire. The HD comes up on the desktop, but none of the files are seen. Now, when I take the same HD and hook it up to my Windows PC, all my music is there.
    I really don't want to have my iPod hooked up to my PC. My G3 is too small to hold all the music. I need to have the external HD to handle all the music for my iPod.
    How do I accomplish this on my G3?
    Thanks!
    iBook G3   Mac OS X (10.4.7)  

    Hyphen says:
    [The] drive can be formatted as fat32 and be read/written by macs. He could also partition it, one partition as hfs+, the other as fat32. This can be done from disk utility.
    The NTFS format (windows) has only read support for OS X.
    How did s/he copy the music on the external drive? Was the music on his/her pc? If yes the hierarchy may be different for the pc version of iTunes library, or is it that he can't find the files even from the finder?
    And Red Dwarf adds:
    Just to add to hyphen's reply, FAT32 has a maximum size of 32GB. The user cannot make the partition larger than 32GB should they decide to go down that route.
    Another alternative is a utility called TransMac. When installed on a PC, it will allow the PC to recognise a Mac OS formatted drive and read the files within. No need then to worry about all that FAT32 and NTFS malarky stuff. It weighs in at $64 dollars though for a 1-3 user licence:
    http://www.asy.com/
    So hopefully, with Kappy's help, too, you will be able to figure it out.
    Good luck.

  • After a disk crash. I tunes does not see the file with my music in it.  How do I fix this?

    Windows 7 PC.  Disk crash.  Restored disk.  Reinstalled itunes.  I tunes does not see my music.  Music is in a folder called myipodmusic.  Has sub folders for artists, below artists has files for songs.  Any ideas??  Actually itunes sees my music titles, just does not play the song.  Says cannot find file. I can direct it to file, but there are 5,000 of them.  Help?

    See turingtest2's user tip Empty/corrupt iTunes library after upgrade/crash

  • BB Link on my Windows 8 PC does not see media on Z10

    I am able to connect my Z10 to BB Link on my Window's 8 PC.  The phone’s status shows up as Connected. I can performs a device backup successfully. Yet Link does not see any of the pictures or video’s on the phones internal memory or the media card. I cannot transfer media from the PC to the phone either.
    I know that the problem is not with my phone because I can connect to BB Link on my Window’s 7 pc and see and transfer media successfully.
    I have tried disabling the firewall, uninstalling and reinstalling BB Link to no avail.   

    http://support.apple.com/kb/TS1538
    There have been some problems accessing pages on the Apple web site.  If the hyperlink gives you a "We're sorry" message, try again.

  • Moved to new PC from WinXP to Win7, and iTunes does not see library

    My old laptop was running Windows XP. My new laptop is running Windows 7. I installed iTunes and copied my the contents of my "iTunes Music" directory into the "iTunes Media" directory (from "Documents and Settings/<user name>/My Documents/My Music/iTunes/iTunes Music/ into "Users/<user name>/My Music/iTunes/iTunes Media).
    My iTunes Media directory on my old laptop was set to the iTunes Music directory, and my iTunes Media directory on my new laptop is set to the iTunes Media directory. However, iTunes does not see my music on my new laptop.

    My old laptop was running Windows XP. My new laptop is running Windows 7. I installed iTunes and copied my the contents of my "iTunes Music" directory into the "iTunes Media" directory (from "Documents and Settings/<user name>/My Documents/My Music/iTunes/iTunes Music/ into "Users/<user name>/My Music/iTunes/iTunes Media).
    My iTunes Media directory on my old laptop was set to the iTunes Music directory, and my iTunes Media directory on my new laptop is set to the iTunes Media directory. However, iTunes does not see my music on my new laptop.

  • HT1320 ipod nano 3g from EBay does not see my downloaded itunes but my pc sees them when connected to the nano

    I can connect the ipod, the pc recognizes it, can download my itunes and see them at a latter date, they are all mp3 files.  The ipod knows that the right amount of merory was used (3.4 G) but does not see any music.  When I got the ipod the menue was funnyI was able (I think) to do a reset only after one of the Utube videos suggested toggling the lock swith several times, thid in supposedly refurbished device..  Is there such a thing as downloading original software to the nano?  Also, the itunes were on a 1g device.  Could my itunes software on the pc be out of date for this device?  If so, could that be fixed?  My android (unfortunately trashed) had no trouble accepting the download and playing them.  Thanks, Bob

    Sounds like your iPod's software is corrupt. Connect it to iTunes and restore it.  This will wipe all data from the iPod, reset all settings back to their defautls, and install a fresh copy of the iPod's software onto the device.
    Restoring iPod to factory settings
    Then resync all of your music back over to it.
    B-rock

  • Nokia Music does not see my Nokia 5310

    Hey guys I brought a Nokia 5310, been having Issue's with it.
     When I plug in the phone I select Printing and Media, The PC see#s it and tells me it has connected. I can see the handset in My Computer and have full access to it, if i look on Nokia PC Suite it see's it but says it's in a un supported mode and if i click transfer music it finds the device. The only thing that does not see the device is Nokia Music it's self. For security reason's I run my profile as a limited account instead of a full access account, if i load up the admin account and then Nokia music it see's the device but I have no DRM's so can not transfer my music. If i run Nokia music on the normal account but right click and run as admin it still does not work. It was working but has suddenly stopped
    I have uninstalled and reinstalled Nokia Music, I have uninstalled and reinstalled the device and I have checked settings everywhere and still don't know what to do.
    Any Idea's?
    James.
    running Windows Vista 32bit Business fully patched up

    I have realised that when I plug it in when logged on as admin i can transfer music to the phone and it plays fine however I can't play it on the admin account only on my normal account, so this is kinda half resolved that I can transfer my music using one account but not resolved because i have to swap accounts each time
    O well, still any help in getting it resolved would be great!

  • BPM Application Link does not appear in BPM Workspace (11.1.1.7)

    I spent huge amount of time to reveal why does that happens.
    All that follows further is valid for BPM Suite 11.1.1.7.
    The scenario.
    You developed a simple BPM process with Initiator pattern (maybe by following the "Quote Request" tutorial).
    But the application link did not appear in BPM Workspace.
    Here i'm skipping any kind of mistakes as "oh, incorrect swimlane", "oh, i did not include the user to the app role" and so on.
    At first, you should know about the "feature" - You have to attach task form to the Initiator Human Task to see the App Link.
    The simplest way to do that is to AutoGenerate task form (and deploy it, of course).
    Else the Appication Link will not appear.
    One exception to this rule - If your Task HAS NO PAYLOAD (no parameters) the Task Form is not required (to appearing of the Application Link).
    The second find is a bug (is think so).
    If you edited the Role that Attached to the swimlane of Initiator Task, you will not see the Application Link.
    If you look to organization.xml you will see something like this:
            <ns1:applicationRole id="StartTask.InitRole" isProcessRole="true">
                <ns5:name>StartTask.InitRole1</ns5:name>
                <ns1:processRole id="InitRole" name="InitRole1"/>
            </ns1:applicationRole>
    The Application Link will appear ONLY IF THE "applicationRole id", "applicationRole name" and "processRole id" have the same value.
    When you edit name of the application role in Organization Editor you change "applicationRole name" and "processRole name" values.
    After that "applicationRole id" != "applicationRole name" and the Link does not appear.
    How to fix?
    Just edit organization.xml (with external editor) - change the "applicationRole name" to the value of "applicationRole id".
    That allows to have value of "processRole name" something like "The Initiator Role" - that value appears in the BPMN diagram of process.
    Also you can edit organization.xml with Organization Editor and set the Name to the value of "applicationRole id".
    In that case the associated swimlane will have the same name as the "applicationRole id".
    Hope this helps somebody
    Oleg

    Flash Player is a browser add-on, not an executable program.
    If you need to open a local SWF file you will need the standalone player (Projector) from http://www.adobe.com/support/flashplayer/downloads.html
    Note that the download is the player, not an installer, so you will need to make the file association manually.

  • Windows Vista does not see my Ipad but it always did prior to this attempt

    Windows Vista does not see my Ipad, this is a new problem and I have not made any major changes to either my computer or to my Ipad.  I am running Vista 64 as an operating system.  I get the message that windows has an unrecognized USB device.  I checked to see if the Apple Mobility software is running and it was, I reset it, turned off the computer, soft reset the Ipad but still no luck.

    Hi,
    Can you try a different USB port?
    Check out this link just in case.
    http://support.apple.com/kb/HT4049
    Carolyn :-)

  • Capture / FCP does not see camera

    I just upgraded to Final Cut Pro 4.0 from Final Cut Express 2.0. and Upgraded to Tiger. The program does not see my camera attached via firewire, though it is seen in system settings. The program crashes when I chose file/capture. I deleted preferences and capture still won't work. Any ideas?
    Dual 1.42 GHz PowerPC G4   Mac OS X (10.4)   2 GB DDR SDRAM

    You can't just upgrade to QT7 for some reason..you have to do some other trickery to get it to recognize your camera.
    Again, found by simple search:
    1. Navigate to Library -> Receipts on your main drive (not from your personal folder).
    2. Remove all files of the form QuickTime*.pkg, where "*" is a version number. E.g. QuickTime600.pkg, QuickTime650.pkg, Quicktime700.pkg and QuickTime701.pkg. This simply tells your system that those packages are not installed.
    3. Go to http://www.apple.com/quicktime/downloads and click on the "download Quicktime" link. DO NOT USE THE AUTOMATIC UPDATE UTILITY. Download QuickTimeInstallerX.dmg. Double click this file (probably on your desktop) and then invoke the installer by double clicking QuickTime701.pkg.
    4. After your computer reboots, you should be able to restart FCE and see your camera.

  • Left click on a link does not open the link; a small blue window opens saying loading then closes.

    Left click on any link in a web page does not open the link. A very small blue window appears with the word loading and a few moving dots. In a few seconds the blue window closes but the link does not open. Links used to open. If I right click the link, I can open the link in a new window. Many new windows pile up. This is a nuisance.
    I am using Firefox 3.6.8 for Canonical 1.0 in Ubuntu 9.10.

    Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
    If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
    You can use "Disable all add-ons" on the ''Safe mode'' start window.
    You have to close and restart Firefox after each change via "File > Exit" (on Mac: "Firefox > Quit")

  • My problem is that since I update my iphone 4s ios 8 and then restore it and when I connect to itunes does not sync my music only applications

    my problem is that since I update my iphone 4s ios 8 and then restore it and when I connect to itunes does not sync my music only applications

    I had a similar issue and I was told that my iTunes match was on.
    I had to disable iTunes match on my iPhone.
    Following which - after you plugged in your iPhone to iTunes, select your iPhone on iTunes menu. You should see a summary page of your iPhone where it provides options to update or restore. On the bottom there should be an option to select "sync only selected music/playlists". I can't remember the exact wording. Once that's been checked, select your iPhone's music tab and it should allow you to select the music playlists you want to sync.

  • Link does not work for-End-of-Sale and End-of-Life Announcement for the Cisco Secure Access Control System 5.4

    Link does not work for
    End-of-Sale and End-of-Life Announcement for the Cisco Secure Access Control System 5.4
    How do we get Cisco to fix?
    see attachment

    Give it a couple of days - it looks like they just sent out the notification before the notice was published on the public page.
    Once the ACS 5.4 EoS/EoL notice is published you should see it linked from this page.

  • Wiped our old iPad 1 clean, now can't install iOS from iTunes.  iTunes does not "see" the devise.  Tried uninstalling and installing iTunes on laptop.  Also bought new USB cable.  The iPad is charging, but that's all it does.

    Wiped our old iPad 1 clean, now can't install iOS from iTunes using laptop PC (W Vista).  iTunes does not "see" the device.  Tried uninstalling and installing iTunes on laptop.  Also bought new USB cable.  The iPad is charging, but that's all it does.  Just want to get it operating again for browsing and e-reading.

    OK.  You merely erased the content and settings.  The IOS is still there.
    If it has NEVER been jailbroke, here are some standard repair procedures.  From what you've already stated, my guess is that you'll end up with Recovery Mode described in the last paragraph.
    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow the on-screen directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here.  You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again.  Also, read this.

  • I downloaded the new operating system and now the Bluetooth in the car does not play my music.  All the songs show the cloud with a red arrow pointing down. How do I download all of them again to my I phone please?

    I downloaded the new operating system and now the Bluetooth in the car does not play my music.  The music on the phone show the cloud and the red arrow pointing downwards.  How do I download all the music again to my phone please?

    I have an ITunes account.  I got it when I got my IPOD.  I've thought about upgrading, but I didn't see any reason to buy a newer IPOD because they all come with so much stuff I don't want/need.  I don't have my current IPOD filled yet and I really don't need an IPOD Touch that has capabilities that my Droid already has.  I don't need to be concerned with documents, mail, attaching to Facebook or playing games.  I can do all that on my phone.  I just want to maintain my music between 3 devices.
    So now that I see it is not to my benefit to have this product---can you point me in the direction to cancel this?  And how do I get my music back?  Will it show up once I cancel my account?

Maybe you are looking for