Link to external file doesn't show path

Hi,
a friend of mine has a problem with a CD that works fine for me.
Embedded in a pdf file are links to shockwave-Skripts. Clicking on the link should start the default Internet Browser.
I'm using Adobe Reader version 8.1.4. If I click on a link a warning about security issues is shown and I can read the file in question, including the path, starting with the Volume the CD is mounted in.
My friend is using a higher version of Adobe Reader (8.2.4) but the warning doesn't show the same: the path is missing - he only gets "firefox.exe", while I'm getting "C:\Programme\Mozilla Firefox\firefox.exe" (German file structure, "Programme" equals "Program Files"). Clicking "Open" he gets a "file not found" message while my click opens the program like it is supposed to happen.
We couldn't figure out a difference in our settings, so there must be another solution how to get the paths into the opening procedure. Both of us are using Windows XP...
Who knows more?

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Links to external files don't work

Hello
Using RH 8.02 and converting linked Word docs (Word 2002) to WebHelp. These are policies and procedures that reference external documents.
In my Word doc I have a hyperlink to an external document. This doc is on a network server. In Word I added the hyperlink and it appeared as a relative path, such as ../RelatedDocs/RelDoc1.doc.
The referenced file is an external file, and I don't want to add it to RH because it may be updated; I just want to link to it so that a user gets the latest version.
When I update the HTML files in RH I see this in my HTML file:
<a href="file:////terminus/avbase_techsupport/av-base documents/supportmaster/documentationshare/relateddocs/reldoc1.doc">Related Doc 1</a>
This is the correct absolute path for the referenced file. Note the file://// prefix, with four forward slashes.
When I generate WebHelp, the link doesn't work. Nothing happens.
I tried the following:
1. Copied the whole path into my Windows Start > Run box and hit Enter. Nothing happens.
2. Removed two of the forward slashes and copied it again into the Run box. Now the file opens in Word.
I also tried removing the hyperlinks from the Word docs and adding them through RH instead. Same result.
Why does RH add four forward slashes to the prefix? What can I do to get these external links working?
Thanks for your help.
Roger Shuttleworth
London, Canada

Hello Peter
I apologize for taking so long to respond. I just received a new computer with Vista and have had to set it up. Here is what happens:
1. In Word, I have a doc policy1.doc that contains a hyperlink to reldoc1.doc. The two files are in different folders. When I insert the link, Word shows it as a relative path ../RelatedDocs/reldoc1.doc. When I hover over it in the Word doc, it shows as an absolute path starting with file:///\\theserver, etc.
2. My RH project includes policy1.doc but not reldoc1.doc. I update policy1.doc in RH. In the HTML topic file (HTML view) the link is:
<a href="file:////theserver/path/reldoc1.doc">Link text</a>. Note the four forward slashes.
3. I save all project files and generate WebHelp.
4. In the resultant web page (in Firefox), I click the link in policy1 and nothing happens. The status bar shows the path the same as above.
5. I navigate to the output !SSL! and find the index page, and open it in Internet Explorer 8. The link shows in the status bar as file://theserver/path/reldoc1.doc, and when clicked IE opens the Word doc.
So in this case Firefox doesn't open the link but IE does.
Here is another scenario:
1. I have no links in myWord docs.
2. I generate topic files in RH using the linked Word docs.
3. In RH, in the HTML file for policy1 (policy1.htm) I add a link to reldoc1.doc. I choose the file protocol. RH asks me if I want to copy the doc into the project folder, and I say No.
4. I check the HTML for policy1.htm and see that it has the link as follows:
<a href="file://J:/Documents/rest of folder path/RelDoc1.doc">Related Doc 1</a>
(Going to Hyperlink Properties shows the same path.) Note the two forward slashes.
5. I save all files in the project and click Generate Primary Layout (which is WebHelp). A dialog asks if I want to update <some file or other, but I can't see which one because that darned dialog box is too small, but I expect it's policy1.htm>.
6. I say No. The output is generated and I view it in Firefox. The link works and has a path in the status bar as:
<a href="file://J:/Documents/rest of folder path/RelDoc1.doc">Related Doc 1</a>
Note the three forward slashes.
7. I view the index.htm file in IE and it works.
As a variant of the above, instead of saying No when asked if I want to update the file, I say Yes.
1.The HTML of policy1.htm now shows the link as:
<a href="file:////server/rest of path/reldoc1.doc">Related Doc 1</a>
Note the four forward slashes again.
2. The link is as shown in the status bar of Firefox is now set to:
<a href="file:////server/rest of path/reldoc1.doc">Related Doc 1</a>
It doesn't work.
2. The same link shown in IE status bar has two forward slashes (even though the source has four), and it works.
So in answer to your question, the link definitely changes within RH. The two browsers deal with things differently, with IE seeing a file://// link as file://.
Incidentally, I did some research on the file:// protocol and came up with:
http://kb.mozillazine.org/Firefox_:_Issues_:_Links_to_Local_Pages_Don%27t_Work
The answer seems to be:
1. Add the links within RH.
2. Don't update when generating output.
3. If possible, get users to use IE instead of FF.
Either way, it's not very satisfactory for my purposes.
Regards,
Roger

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Message was edited by: Christian Stahl

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A.Translator wrote:
> On this page
http://www.mensjevankeulen.nl/nieuws.htm
is a link to a
> pdf file. Please go to the second text bloc and click on
the bold
> words "artikel in de NRC".
>
> When I click on it, the pdf opens in a new browser page,
but the
> client sees only a white page in her browser.
>
> I asked her to try other pdf files. She sees them all
right, so it
> must be me.
> I made sure the file is properly uploaded, the path is
correct.
> I searched this forum and found lots of advice on
linking to pdf
> files. It seems to be pretty straight forward, but I
must be doing
> something wrong.
> Can some one tell me where I went wrong?
Works fine on my machine. My only little point is that one of
your
directories has an apostrophe in it (pdf's), which may be
causing some
discrepency somewhere? Apart from that, try clearing your
cache.
HTH,
Pete.
Peter Connolly
http://www.acutecomputing.co.uk
UK

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Link to external file doesn't show path

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