Link to purchase internal webcam for G56

I cannot find a direct link to purchase an internal webcam for this G56. Could someone assist? Thanks

ashleyquick wrote:
I cannot find a direct link to purchase an internal webcam for this G56. Could someone assist? Thanks
Hi,
You may find the right part number in the service guide. Go to the Support & Drivers on the top of this page, then enter your laptop model and search it. When the product homepage comes up, go to the User Guides section and find a Maintenance and Service Guide for G56/CQ56 laptops. 
You could also go on ebay and search for "webcam G56 laptop"..
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

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    7   com.apple.Foundation                    0x00007fff9585c72a -[NSThread main] + 68
    8   com.apple.Foundation                    0x00007fff9585c6a2 __NSThread__main__ + 1575
    9   libsystem_c.dylib                       0x00007fff89e228bf _pthread_start + 335
    10  libsystem_c.dylib                       0x00007fff89e25b75 thread_start + 13
    Thread 6:
    0   libsystem_kernel.dylib                  0x00007fff89dc867a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff89dc7d71 mach_msg + 73
    2   com.apple.CoreFoundation                0x00007fff8a30250c __CFRunLoopServiceMachPort + 188
    3   com.apple.CoreFoundation                0x00007fff8a30ac74 __CFRunLoopRun + 1204
    4   com.apple.CoreFoundation                0x00007fff8a30a486 CFRunLoopRunSpecific + 230
    5   com.apple.Foundation                    0x00007fff9580df7b -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 267
    6   com.apple.Foundation                    0x00007fff9580de67 -[NSRunLoop(NSRunLoop) run] + 62
    7   com.apple.MessageFramework              0x00007fff9258e2dd -[RSSInterchange _runManager] + 1345
    8   com.apple.Foundation                    0x00007fff9585c72a -[NSThread main] + 68
    9   com.apple.Foundation                    0x00007fff9585c6a2 __NSThread__main__ + 1575
    10  libsystem_c.dylib                       0x00007fff89e228bf _pthread_start + 335
    11  libsystem_c.dylib                       0x00007fff89e25b75 thread_start + 13
    Thread 7:
    0   libsystem_kernel.dylib                  0x00007fff89dc867a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff89dc7d71 mach_msg + 73
    2   com.apple.CoreFoundation                0x00007fff8a30250c __CFRunLoopServiceMachPort + 188
    3   com.apple.CoreFoundation                0x00007fff8a30ac74 __CFRunLoopRun + 1204
    4   com.apple.CoreFoundation                0x00007fff8a30a486 CFRunLoopRunSpecific + 230
    5   com.apple.Foundation                    0x00007fff9580df7b -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 267
    6   com.apple.Foundation                    0x00007fff9580de67 -[NSRunLoop(NSRunLoop) run] + 62
    7   com.apple.MessageFramework              0x00007fff925adaa9 +[_NSSocket _runIOThread] + 80
    8   com.apple.Foundation                    0x00007fff9585c72a -[NSThread main] + 68
    9   com.apple.Foundation                    0x00007fff9585c6a2 __NSThread__main__ + 1575
    10  libsystem_c.dylib                       0x00007fff89e228bf _pthread_start + 335
    11  libsystem_c.dylib                       0x00007fff89e25b75 thread_start + 13
    Thread 8:: -[IMAPAccount fetchSynchronouslyIsAuto:]  Dispatch queue: com.apple.root.default-overcommit-priority
    0   libsystem_kernel.dylib                  0x00007fff89dc9bf2 __psynch_mutexwait + 10
    1   libsystem_c.dylib                       0x00007fff89e211a1 pthread_mutex_lock + 545
    2   com.apple.Foundation                    0x00007fff9580c1ee -[NSLock lock] + 163
    3   com.apple.MessageFramework              0x00007fff925aa5ec -[IMAPAccount _gatewayForMailboxUid:name:options:] + 128
    4   com.apple.MessageFramework              0x00007fff925aa4ec -[IMAPAccount gatewayForStore:options:] + 126
    5   com.apple.MessageFramework              0x00007fff925aa32f -[LibraryIMAPStore _gatewayCreateIfNeeded:options:] + 131
    6   com.apple.MessageFramework              0x00007fff925a50e5 -[LibraryIMAPStore openSynchronouslyUpdatingMetadata:withOptions:] + 283
    7   com.apple.MessageFramework              0x00007fff925f73be -[LibraryIMAPStore _fetchForCheckingNewMail:] + 51
    8   com.apple.MessageFramework              0x00007fff925f6dfa -[IMAPAccount fetchSynchronouslyIsAuto:] + 144
    9   com.apple.CoreFoundation                0x00007fff8a367efc __invoking___ + 140
    10  com.apple.CoreFoundation                0x00007fff8a367d94 -[NSInvocation invoke] + 132
    11  com.apple.MessageFramework              0x00007fff92590f68 -[MonitoredInvocation invoke] + 196
    12  com.apple.MessageFramework              0x00007fff9256da79 -[ThrowingInvocationOperation main] + 33
    13  com.apple.MessageFramework              0x00007fff9256da1f -[_MFInvocationOperation main] + 449
    14  com.apple.Foundation                    0x00007fff9584a6b4 -[__NSOperationInternal start] + 705
    15  com.apple.Foundation                    0x00007fff9585d912 ____NSOQSchedule_block_invoke_2 + 124
    16  libdispatch.dylib                       0x00007fff924e0a86 _dispatch_call_block_and_release + 18
    17  libdispatch.dylib                       0x00007fff924e1965 _dispatch_worker_thread2 + 255
    18  libsystem_c.dylib                       0x00007fff89e243da _pthread_wqthread + 316
    19  libsystem_c.dylib                       0x00007fff89e25b85 start_wqthread + 13
    Thread 9:: -[MFAosImapAccount fetchSynchronouslyIsAuto:]  Dispatch queue: com.apple.root.default-overcommit-priority
    0   libsystem_kernel.dylib                  0x00007fff89dc9bf2 __psynch_mutexwait + 10
    1   libsystem_c.dylib                       0x00007fff89e211a1 pthread_mutex_lock + 545
    2   com.apple.Foundation                    0x00007fff9580c1ee -[NSLock lock] + 163
    3   com.apple.MessageFramework              0x00007fff925aa5ec -[IMAPAccount _gatewayForMailboxUid:name:options:] + 128
    4   com.apple.MessageFramework              0x00007fff925aa4ec -[IMAPAccount gatewayForStore:options:] + 126
    5   com.apple.MessageFramework              0x00007fff925aa32f -[LibraryIMAPStore _gatewayCreateIfNeeded:options:] + 131
    6   com.apple.MessageFramework              0x00007fff925a50e5 -[LibraryIMAPStore openSynchronouslyUpdatingMetadata:withOptions:] + 283
    7   com.apple.MessageFramework              0x00007fff925f73be -[LibraryIMAPStore _fetchForCheckingNewMail:] + 51
    8   com.apple.MessageFramework              0x00007fff925f6dfa -[IMAPAccount fetchSynchronouslyIsAuto:] + 144
    9   com.apple.CoreFoundation                0x00007fff8a367efc __invoking___ + 140
    10  com.apple.CoreFoundation                0x00007fff8a367d94 -[NSInvocation invoke] + 132
    11  com.apple.MessageFramework              0x00007fff92590f68 -[MonitoredInvocation invoke] + 196
    12  com.apple.MessageFramework              0x00007fff9256da79 -[ThrowingInvocationOperation main] + 33
    13  com.apple.MessageFramework              0x00007fff9256da1f -[_MFInvocationOperation main] + 449
    14  com.apple.Foundation                    0x00007fff9584a6b4 -[__NSOperationInternal start] + 705
    15  com.apple.Foundation                    0x00007fff9585d912 ____NSOQSchedule_block_invoke_2 + 124
    16  libdispatch.dylib                       0x00007fff924e0a86 _dispatch_call_block_and_release + 18
    17  libdispatch.dylib                       0x00007fff924e1965 _dispatch_worker_thread2 + 255
    18  libsystem_c.dylib                       0x00007fff89e243da _pthread_wqthread + 316
    19  libsystem_c.dylib                       0x00007fff89e25b85 start_wqthread + 13
    Thread 10:: -[LibraryIMAPStore openSynchronously]  Dispatch queue: com.apple.root.default-overcommit-priority
    0   libsystem_kernel.dylib                  0x00007fff89dc9bf2 __psynch_mutexwait + 10
    1   libsystem_c.dylib                       0x00007fff89e211a1 pthread_mutex_lock + 545
    2   com.apple.Foundation                    0x00007fff9580c1ee -[NSLock lock] + 163
    3   com.apple.MessageFramework              0x00007fff925aa5ec -[IMAPAccount _gatewayForMailboxUid:name:options:] + 128
    4   com.apple.MessageFramework              0x00007fff925aa4ec -[IMAPAccount gatewayForStore:options:] + 126
    5   com.apple.MessageFramework              0x00007fff925aa32f -[LibraryIMAPStore _gatewayCreateIfNeeded:options:] + 131
    6   com.apple.MessageFramework              0x00007fff925a50e5 -[LibraryIMAPStore openSynchronouslyUpdatingMetadata:withOptions:] + 283
    7   com.apple.CoreFoundation                0x00007fff8a367efc __invoking___ + 140
    8   com.apple.CoreFoundation                0x00007fff8a367d94 -[NSInvocation invoke] + 132
    9   com.apple.MessageFramework              0x00007fff92590f68 -[MonitoredInvocation invoke] + 196
    10  com.apple.MessageFramework              0x00007fff9256da79 -[ThrowingInvocationOperation main] + 33
    11  com.apple.MessageFramework              0x00007fff9256da1f -[_MFInvocationOperation main] + 449
    12  com.apple.Foundation                    0x00007fff9584a6b4 -[__NSOperationInternal start] + 705
    13  com.apple.Foundation                    0x00007fff9585d912 ____NSOQSchedule_block_invoke_2 + 124
    14  libdispatch.dylib                       0x00007fff924e0a86 _dispatch_call_block_and_release + 18
    15  libdispatch.dylib                       0x00007fff924e1965 _dispatch_worker_thread2 + 255
    16  libsystem_c.dylib                       0x00007fff89e243da _pthread_wqthread + 316
    17  libsystem_c.dylib                       0x00007fff89e25b85 start_wqthread + 13
    Thread 11:: -[LibraryIMAPStore openSynchronously]  Dispatch queue: com.apple.root.default-overcommit-priority
    0   libsystem_kernel.dylib                  0x00007fff89dc9bf2 __psynch_mutexwait + 10
    1   libsystem_c.dylib                       0x00007fff89e211a1 pthread_mutex_lock + 545
    2   com.apple.Foundation                    0x00007fff9580c1ee -[NSLock lock] + 163
    3   com.apple.MessageFramework              0x00007fff925aa5ec -[IMAPAccount _gatewayForMailboxUid:name:options:] + 128
    4   com.apple.MessageFramework              0x00007fff925aa4ec -[IMAPAccount gatewayForStore:options:] + 126
    5   com.apple.MessageFramework              0x00007fff925aa32f -[LibraryIMAPStore _gatewayCreateIfNeeded:options:] + 131
    6   com.apple.MessageFramework              0x00007fff925a50e5 -[LibraryIMAPStore openSynchronouslyUpdatingMetadata:withOptions:] + 283
    7   com.apple.CoreFoundation                0x00007fff8a367efc __invoking___ + 140
    8   com.apple.CoreFoundation                0x00007fff8a367d94 -[NSInvocation invoke] + 132
    9   com.apple.MessageFramework              0x00007fff92590f68 -[MonitoredInvocation invoke] + 196
    10  com.apple.MessageFramework              0x00007fff9256da79 -[ThrowingInvocationOperation main] + 33
    11  com.apple.MessageFramework              0x00007fff9256da1f -[_MFInvocationOperation main] + 449
    12  com.apple.Foundation                    0x00007fff9584a6b4 -[__NSOperationInternal start] + 705
    13  com.apple.Foundation                    0x00007fff9585d912 ____NSOQSchedule_block_invoke_2 + 124
    14  libdispatch.dylib                       0x00007fff924e0a86 _dispatch_call_block_and_release + 18
    15  libdispatch.dylib                       0x00007fff924e1965 _dispatch_worker_thread2 + 255
    16  libsystem_c.dylib                       0x00007fff89e243da _pthread_wqthread + 316
    17  libsystem_c.dylib                       0x00007fff89e25b85 start_wqthread + 13
    Thread 12:: CVDisplayLink
    0   libsystem_kernel.dylib                  0x00007fff89dc9bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff89e26274 _pthread_cond_wait + 840
    2   com.apple.CoreVideo                     0x00007fff91ca56c8 CVDisplayLink::runIOThread() + 710
    3   com.apple.CoreVideo                     0x00007fff91ca53e9 _ZL13startIOThreadPv + 148
    4   libsystem_c.dylib                       0x00007fff89e228bf _pthread_start + 335
    5   libsystem_c.dylib                       0x00007fff89e25b75 thread_start + 13
    Thread 13:: WebCore: LocalStorage
    0   libsystem_kernel.dylib                  0x00007fff89dc9bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff89e26274 _pthread_cond_wait + 840
    2   com.apple.JavaScriptCore                0x00007fff9099bde0 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
    3   com.apple.WebCore                       0x00007fff8d4eb76a ***::MessageQueue<WebCore::LocalStorageTask>::waitForMessage() + 132
    4   com.apple.WebCore                       0x00007fff8d4eb6c3 WebCore::LocalStorageThread::threadEntryPoint() + 99
    5   com.apple.WebCore                       0x00007fff8d4eb60b WebCore::LocalStorageThread::threadEntryPointCallback(void*) + 9
    6   libsystem_c.dylib                       0x00007fff89e228bf _pthread_start + 335
    7   libsystem_c.dylib                       0x00007fff89e25b75 thread_start + 13
    Thread 14:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib                  0x00007fff89dc867a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff89dc7d71 mach_msg + 73
    2   com.apple.CoreFoundation                0x00007fff8a30250c __CFRunLoopServiceMachPort + 188
    3   com.apple.CoreFoundation                0x00007fff8a30ac74 __CFRunLoopRun + 1204
    4   com.apple.CoreFoundation                0x00007fff8a30a486 CFRunLoopRunSpecific + 230
    5   com.apple.Foundation                    0x00007fff95867fd7 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 335
    6   com.apple.Foundation                    0x00007fff9585c72a -[NSThread main] + 68
    7   com.apple.Foundation                    0x00007fff9585c6a2 __NSThread__main__ + 1575
    8   libsystem_c.dylib                       0x00007fff89e228bf _pthread_start + 335
    9   libsystem_c.dylib                       0x00007fff89e25b75 thread_start + 13
    Thread 15:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib                  0x00007fff89dc9bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff89e26274 _pthread_cond_wait + 840
    2   com.apple.JavaScriptCore                0x00007fff90c127ed JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 493
    3   com.apple.JavaScriptCore                0x00007fff90c12a40 JSC::MarkStackThreadSharedData::markingThreadMain() + 272
    4   com.apple.JavaScriptCore                0x00007fff90c12ae9 JSC::MarkStackThreadSharedData::markingThreadStartFunc(void*) + 9
    5   libsystem_c.dylib                       0x00007fff89e228bf _pthread_start + 335
    6   libsystem_c.dylib                       0x00007fff89e25b75 thread_start + 13
    Thread 16:: JavaScriptCore::BlockFree
    0   libsystem_kernel.dylib                  0x00007fff89dc9bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff89e26274 _pthread_cond_wait + 840
    2   com.apple.JavaScriptCore                0x00007fff9099be37 ***::ThreadCondition::timedWait(***::Mutex&, double) + 151
    3   com.apple.JavaScriptCore                0x00007fff90c1b12c JSC::Heap::blockFreeingThreadMain() + 300
    4   com.apple.JavaScriptCore                0x00007fff90c1b169 JSC::Heap::blockFreeingThreadStartFunc(void*) + 9
    5   libsystem_c.dylib                       0x00007fff89e228bf _pthread_start + 335
    6   libsystem_c.dylib                       0x00007fff89e25b75 thread_start + 13
    Thread 17:: -[POPAccount fetchSynchronouslyIsAuto:]  Dispatch queue: com.apple.root.default-overcommit-priority
    0   libsystem_kernel.dylib                  0x00007fff89dca7e6 kevent + 10
    1   libsystem_info.dylib                    0x00007fff96c1cfe5 _mdns_search + 1537
    2   libsystem_info.dylib                    0x00007fff96c1d8b7 mdns_addrinfo + 615
    3   libsystem_info.dylib                    0x00007fff96c1e151 search_addrinfo + 152
    4   libsystem_info.dylib                    0x00007fff96c21a1c si_addrinfo + 1614
    5   libsystem_info.dylib                    0x00007fff96c19795 getaddrinfo + 166
    6   com.apple.SystemConfiguration           0x00007fff90d9c061 __SCNetworkReachabilityGetFlags + 2037
    7   com.apple.SystemConfiguration           0x00007fff90d9b841 SCNetworkReachabilityGetFlags + 163
    8   com.apple.MessageFramework              0x00007fff925ae764 -[NetworkController isHostReachable:] + 141
    9   com.apple.MessageFramework              0x00007fff925addc6 -[_NSSocket connectToHost:withPort:protocol:] + 188
    10  com.apple.MessageFramework              0x00007fff925ad24d -[Connection _connectUsingHostname:onPort:securityLayerType:clientIdentity:accountClass:] + 747
    11  com.apple.MessageFramework              0x00007fff925acdf6 -[Connection _connectUsingAccount:securityLayerType:] + 224
    12  com.apple.MessageFramework              0x00007fff925aca52 -[Connection connectAndSetSecurityLayerUsingAccount:] + 181
    13  com.apple.MessageFramework              0x00007fff925ac91d -[Connection connectUsingAccount:] + 80
    14  com.apple.MessageFramework              0x00007fff9264d87e -[Account _connectAndAuthenticate:] + 147
    15  com.apple.MessageFramework              0x00007fff9264dc5b -[Account authenticatedConnection] + 86
    16  com.apple.MessageFramework              0x00007fff92787f17 -[POP3FetchStore _authenticatedConnection] + 51
    17  com.apple.MessageFramework              0x00007fff9278831d -[POP3FetchStore fetchSynchronously] + 367
    18  com.apple.MessageFramework              0x00007fff9278a832 -[POPAccount fetchSynchronously] + 154
    19  com.apple.CoreFoundation                0x00007fff8a367efc __invoking___ + 140
    20  com.apple.CoreFoundation                0x00007fff8a367d94 -[NSInvocation invoke] + 132
    21  com.apple.MessageFramework              0x00007fff92590f68 -[MonitoredInvocation invoke] + 196
    22  com.apple.MessageFramework              0x00007fff9256da79 -[ThrowingInvocationOperation main] + 33
    23  com.apple.MessageFramework              0x00007fff9256da1f -[_MFInvocationOperation main] + 449
    24  com.apple.Foundation                    0x00007fff9584a6b4 -[__NSOperationInternal start] + 705
    25  com.apple.Foundation                    0x00007fff9585d912 ____NSOQSchedule_block_invoke_2 + 124
    26  libdispatch.dylib                       0x00007fff924e0a86 _dispatch_call_block_and_release + 18
    27  libdispatch.dylib                       0x00007fff924e1965 _dispatch_worker_thread2 + 255
    28  libsystem_c.dylib                       0x00007fff89e243da _pthread_wqthread + 316
    29  libsystem_c.dylib                       0x00007fff89e25b85 start_wqthread + 13
    Thread 18:: -[MFAosImapAccount _synchronizeAccountWithServerWithUserInput:]  Dispatch queue: com.apple.root.default-overcommit-priority
    0   libsystem_kernel.dylib                  0x00007fff89dc9bf2 __psynch_mutexwait + 10
    1   libsystem_c.dylib                       0x00007fff89e211a1 pthread_mutex_lock + 545
    2   com.apple.Foundation                    0x00007fff9580c1ee -[NSLock lock] + 163
    3   com.apple.MessageFramework              0x00007fff925aa5ec -[IMAPAccount _gatewayForMailboxUid:name:options:] + 128
    4   com.apple.MessageFramework              0x00007fff925aa4ec -[IMAPAccount gatewayForStore:options:] + 126
    5   com.apple.MessageFramework              0x00007fff92604bc3 -[IMAPAccount _listingForMailboxUid:listAllChildren:onlySubscribed:withUserInput:] + 96
    6   com.apple.MessageFramework              0x00007fff92604739 -[IMAPAccount _listingForMailboxUid:listAllChildren:withUserInput:] + 80
    7   com.apple.MessageFramework              0x00007fff9260468a -[IMAPAccount _synchronizeMailboxListWithUserInput:] + 67
    8   com.apple.MessageFramework              0x00007fff925fc2ee -[RemoteStoreAccount _synchronizeAccountWithServerWithUserInput:] + 329
    9   com.apple.MessageFramework              0x00007fff925fbf8a -[IMAPAccount _synchronizeAccountWithServerWithUserInput:] + 43
    10  com.apple.CoreFoundation                0x00007fff8a367efc __invoking___ + 140
    11  com.apple.CoreFoundation                0x00007fff8a367d94 -[NSInvocation invoke] + 132
    12  com.apple.MessageFramework              0x00007fff92590f68 -[MonitoredInvocation invoke] + 196
    13  com.apple.MessageFramework              0x00007fff9256da79 -[ThrowingInvocationOperation main] + 33
    14  com.apple.MessageFramework              0x00007fff9256da1f -[_MFInvocationOperation main] + 449
    15  com.apple.Foundation                    0x00007fff9584a6b4 -[__NSOperationInternal start] + 705
    16  com.apple.Foundation                    0x00007fff9585d912 ____NSOQSchedule_block_invoke_2 + 124
    17  libdispatch.dylib                       0x00007fff924e0a86 _dispatch_call_block_and_release + 18
    18  libdispatch.dylib                       0x00007fff924e1965 _dispatch_worker_thread2 + 255
    19  libsystem_c.dylib                       0x00007fff89e243da _pthread_wqthread + 316
    20  libsystem_c.dylib                       0x00007fff89e25b85 start_wqthread + 13
    Thread 19:: -[IMAPAccount _synchronizeAccountWithServerWithUserInput:]  Dispatch queue: com.apple.root.default-overcommit-priority
    0   libsystem_kernel.dylib                  0x00007fff89dc9bf2 __psynch_mutexwait + 10
    1   libsystem_c.dylib                       0x00007fff89e211a1 pthread_mutex_lock + 545
    2   com.apple.Foundation                    0x00007fff9580c1ee -[NSLock lock] + 163
    3   com.apple.MessageFramework              0x00007fff925aa5ec -[IMAPAccount _gatewayForMailboxUid:name:options:] + 128
    4   com.apple.MessageFramework              0x00007fff925aa4ec -[IMAPAccount gatewayForStore:options:] + 126
    5   com.apple.MessageFramework              0x00007fff92604bc3 -[IMAPAccount _listingForMailboxUid:listAllChildren:onlySubscribed:withUserInput:] + 96
    6   com.apple.MessageFramework              0x00007fff92604739 -[IMAPAccount _listingForMailboxUid:listAllChildren:withUserInput:] + 80
    7   com.apple.MessageFramework              0x00007fff9260468a -[IMAPAccount _synchronizeMailboxListWithUserInput:] + 67
    8   com.apple.MessageFramework              0x00007fff925fc2ee -[RemoteStoreAccount _synchronizeAccountWithServerWithUserInput:] + 329
    9   com.apple.MessageFramework              0x00007fff925fbf8a -[IMAPAccount _synchronizeAccountWithServerWithUserInput:] + 43
    10  com.apple.CoreFoundation                0x00007fff8a367efc __invoking___ + 140
    11  com.apple.CoreFoundation                0x00007fff8a367d94 -[NSInvocation invoke] + 132
    12  com.apple.MessageFramework              0x00007fff92590f68 -[MonitoredInvocation invoke] + 196
    13  com.apple.MessageFramework              0x00007fff9256da79 -[ThrowingInvocationOperation main] + 33
    14  com.apple.MessageFramework              0x00007fff9256da1f -[_MFInvocationOperation main] + 449
    15  com.apple.Foundation                    0x00007fff9584a6b4 -[__NSOperationInternal start] + 705
    16  com.apple.Foundation                    0x00007fff9585d912 ____NSOQSchedule_block_invoke_2 + 124
    17  libdispatch.dylib                       0x00007fff924e0a86 _dispatch_call_block_and_release + 18
    18  libdispatch.dylib                       0x00007fff924e1965 _dispatch_worker_thread2 + 255
    19  libsystem_c.dylib                       0x00007fff89e243da _pthread_wqthread + 316
    20  libsystem_c.dylib                       0x00007fff89e25b85 start_wqthread + 13
    Thread 20:
    0   libsystem_kernel.dylib                  0x00007fff89dca192 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff89e24594 _pthread_wqthread + 758
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    0   libsystem_kernel.dylib                  0x00007fff89dc9e42 __semwait_signal + 10
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    2   libsystem_c.dylib                       0x00007fff89dd8bb5 usleep + 53
    3   com.apple.AOSKit                        0x00007fff8f4ba0b8 -[AOSRequest sendSynchronously] + 56
    4   com.apple.AOSKit                        0x00007fff8f4bfa68 -[AOSConfig setupInfo] + 237
    5   com.apple.AOSKit                        0x00007fff8f4bf3e6 +[AOSConfig validationURLWithAppleID:andCurrentClient:] + 57
    6   com.apple.AOSKit                        0x00007fff8f4b6b9c -[AOSThreadManager AOSKPersistAccountData:] + 1416
    7   com.apple.Foundation                    0x00007fff9585c72a -[NSThread main] + 68
    8   com.apple.Foundation                    0x00007fff9585c6a2 __NSThread__main__ + 1575
    9   libsystem_c.dylib                       0x00007fff89e228bf _pthread_start + 335
    10  libsystem_c.dylib                       0x00007fff89e25b75 thread_start + 13
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    0   libsystem_kernel.dylib                  0x00007fff89dc867a mach_msg_trap + 10
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    4   com.apple.CoreFoundation                0x00007fff8a30a486 CFRunLoopRunSpecific + 230
    5   com.apple.CoreFoundation                0x00007fff8a31a19f CFRunLoopRun + 95
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    7   com.apple.Foundation                    0x00007fff9585c72a -[NSThread main] + 68
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    4   com.apple.Foundation                    0x00007fff9585c72a -[NSThread main] + 68
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    7   libsystem_c.dylib                       0x00007fff89e25b75 thread_start + 13
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    0   libsystem_kernel.dylib                  0x00007fff89dca192 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff89e24594 _pthread_wqthread + 758
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    0   libsystem_kernel.dylib                  0x00007fff89dca192 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff89e24594 _pthread_wqthread + 758
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    0   libsystem_kernel.dylib                

  • Purchasing additional languages for movies on Apple TV

    Hello,
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    To have Apple see your request, you should repost it at
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    Hi,
    Just to relieve my system pressure. Was going to post a question. But I need to let out my grunts:
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    Well I'm a Globetrotter, so is my family. And Apple is not designed to have international support.
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    6 months old iPhone slowly died in the month after. The suckers in China reinstalled something inside upside down and never registered it in the repair log.
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    But it's annoying my kid has to use a headset for six months until he's back home and get it serviced here.
    And I don't want to buy him a Chinese iPhone, cause then he doesn't get service when he's back home.
    Good, finally out of my system. And remember the US Apple employees have always been the positive exemption in the last 10 years or so.
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    Using different App-Stores was already a crime. Thanks again for the US support to help switching stores.
    1 account is switched to the Chinese Appstore
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    As in the end they will end up back in the EU.
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    To the best of my knowledge, purchased storage stays with Apple id it is purchased to. To the best of my knowledge, it is unlike itunes store, and is not obligated to comply with local laws/regulations for downloads.
    I wish sometimes that people like you could create tips on do's and don'ts internationally, since we are all a bit shortsighted when it comes to Non our country situation. Unfortunately that tip here will die in the dark.
    BTW, I think your switching store may backfire for you, but I am sure you were informed of that on the phone.
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    Is it possible to pay in EU for iCloud accounts valid in China (RMB) and in the US (USD)
    They do not care( they will charge in acceptable units and card will take care of exchange rate), as long as card is accepted by corresponding store ( it is if it is on your file, and if not on file -you will find out as soon as you try to put it on it )
    As in the end they will end up back in the EU.
    What happens if you extend the storage in 1 country and then move to another country with a different currency and extend it again?
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  • Apple Support for purchase of AppleCare for Mac Mini / Cinema Display Combo

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    Here is the question:
    How do others in the Apple community feel about the points that I make in this email? I am curious to know if I am off base in my expectations or if what I am requesting is reasonable?
    Here is the email:
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    I recently purchased a mac mini and cinema display and in addition purchased apple care for both. I only received confirmation of apple care for the mac mini. Hence I have an issue.
    Fail #1) I was asked when trying to register the apple care I purchased at MacAuthority, that I need to upload a receipt. I uploaded said receipt and then waited. Some time later I recieved an email (Jan 21) with with the following information - Case ID: XXXXXXXXXX / AppleCare Registration Number: XXXXXXXXXXXXX / Product Case ID: XXXXXXXXXXX saying my information had been received. I then responded to the email (Jan 21) saying that I did not see an option during the registration for registering both the monitor and the mini. I figured this was based on the registration number and maybe just did not show in the front end. I then waited 7 days to send another email (Jan 28). No response.
    I typically spend my evenings taking care of things like this, as I can almost always address them through a couple of emails and it is done. I don't have time to sit on hold during the day waiting for a live person. Especially when I am doing work that ensures I can buy the product of the company I am waiting on hold with. Instead I try to rely on the most efficient method, which most companies have realized is email communication, when it is implemented properly.
    Fail #2) Rather than making a call to Apple Support on my dime (during the day), I instead head over the support site thinking that at a minimum I would find a contact support form or an auto ticking email address. Heck maybe I would even be able to look up the case ID. To my surprise, there was no contact form, there was no support email address.
    Fail #3) I then started hunting for the next logical step. I saw the link to the Express support and thought - "ah cool, they have a routing system to get my need to the right person/department". Errrrrr - wrong. Although that is what it appeared to be, in the end I was presented with only one option. Call back later. Seriously. SERIOUSLY
    Fail #4) Now, after having spent more than 2 hours of my time trying to get this issue resolved, I am still going to forced to talk to someone on the phone. This is so incredibly insane for a modern web business who supposedly is fanatical about their customers!
    I surely hope that this changes or my last purchase will be MY LAST PURCHASE. I have had so many experiences in the last 3 years that made me feel like I was inconveniencing "Apple". I am about to give up on the brand. There is a "greedy" feeling that I get when dealing with Apple rather than on of "wonderment"
    There are lots of other options that I know provide a better customer experience. Why would I choose Apple over them? I dropped the iPhone for this reason and went to Android after having multiple issues with a support need that later ended up being a known hardware issue with the iPhone 3G.
    I currently own two mac mini's, 1 cinema display, a 17" loaded MBP, a 15" loaded MBP, two airport extremes, an airport express and an iPad. I have spent over $11K with Apple personally in the last 2 years and I cannot get an option to contact someone by email or file a trouble ticket?
    I truly hope someone has taken the time to fully read this email, as I cannot imagine that this is the message that Apple wants to send to its customers. If you have read this and can be so kind as to respond, I will gladly give you some other insights about how Apple can better serve its customers. If you can help me with my support issue, even better.
    Jamie

    Fail #1) I was asked when trying to register the apple care I purchased at MacAuthority, that I need to upload a receipt. I uploaded said receipt and then waited. Some time later I recieved an email (Jan 21) with with the following information - Case ID: XXXXXXXXXX / AppleCare Registration Number: XXXXXXXXXXXXX / Product Case ID: XXXXXXXXXXX saying my information had been received. I then responded to the email (Jan 21) saying that I did not see an option during the registration for registering both the monitor and the mini. I figured this was based on the registration number and maybe just did not show in the front end. I then waited 7 days to send another email (Jan 28). No response.
    It's not clear to me on what information you were expecting from them. Did you, however, check the status of the coverage here to see if perhaps the coverage was registered correctly?
    https://selfsolve.apple.com/agreementWarrantyDynamic.do
    Fail #2) Rather than making a call to Apple Support on my dime (during the day), I instead head over the support site thinking that at a minimum I would find a contact support form or an auto ticking email address. Heck maybe I would even be able to look up the case ID. To my surprise, there was no contact form, there was no support email address.
    Apple does not provide support via email (except for the iTunes Store) and never has. Whether or not you wish to consider this a "fail" is your call, but they have always provided support only via the phone except for a short experiment with live chat which I believe they've abandoned.
    Fail #3) I then started hunting for the next logical step. I saw the link to the Express support and thought - "ah cool, they have a routing system to get my need to the right person/department". Errrrrr - wrong. Although that is what it appeared to be, in the end I was presented with only one option. Call back later. Seriously. SERIOUSLY
    Seriously. Though I think you misread. The option is available for you to set up a time when they can call _you. Or you can just elect to call later. It's your choice which you select.
    Fail #4) Now, after having spent more than 2 hours of my time trying to get this issue resolved, I am still going to forced to talk to someone on the phone. This is so incredibly insane for a modern web business who supposedly is fanatical about their customers!
    See number 1.
    I surely hope that this changes or my last purchase will be MY LAST PURCHASE.
    Suit yourself. I very much doubt that Apple will change their policy, since it's been the same for many years. There's nothing anyone here can suggest to change things or address them differently. You'll have to talk with them on the phone if the registration didn't go through as expected. Again, you can set up a time when they will call you so as to avoid waiting on hold.
    Regards.

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