Link to view responses bringing up error message

My customer is encountering an error message when they click on teh link to view the response table.
The error message reads 'That URL is not in the corect format for an Acrobat.com document link'
The link works for me but they encounter this message each time?

Sorry for the late response. I am not sure if you still have this issue. What I have seen in the past is that the text ofr the link and the associated url to that text in a email do not match. You might want to send the link that works for you again to your customer.
Gen

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