Link to Word document doesn't refresh when running from Infoview

I have a report that contains an OLE Object link to a Word Document. If I modify the document and schedule the report through Infoview, it doesn't pick up the change. If I refresh the report through Crystal Reports it does pick up the changes. Any suggestions on how I can get the Infoview scheduled report to pick up the changes?
Thanks,
Tony

Hello Tony and Co-Experts,
I am facing exactly the problem Tony had:
- Embedded a Word document as linked OLE object into a crystal report and stored it to Enterprise repository.
- When opening the report with CR Developer from my workstation, changes in the .doc file are reflected, the report is updated
- However when displaying and refreshing the report on the BO Server via InfoView changes aren't reflected.
The OLE link is set to update automatically (under menu edit -> links)
I tried to store the report to the enterprise repository with and without data. Yet no difference and no update in either case.
Neither scheduling nor opening and refreshing the report in InfoView helps.
So what am I doing wrong?
- On our BO server we have not installed Crystal Reports Developer. Is this a prerequisite for the OLE links to update?
- And Tony wrote that he could resolve this by changing the logged on user with CR Job Server. Where and how would I change this user?
- Any other suggestions?
Many thanks in advance!
Konrad

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Hello, fellow RoboHelpers!
I have a quick question that I am hoping someone can answer
for me. :-)
I am using RoboHelp X5 and use Microsoft HTML Help (.CHM) as
my file output. I would like to link a Word document to one of my
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The following are the steps I use to do this:
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Is there any way that I can clean up this path? If I could at
least get rid of that mk:@MSITStore, that would be a good start.
If anyone has some suggestions, I am all for it!
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quote:
Originally posted by:
johnmccallum
Jessica,
The "mk:@MSITStore:" is the protocol for extracting from a
.chm file, much like an "http:" precedes a web address. I'm afraid
that just is part of the path if the Word document is embedded in
the help file.
Ahh, I am sorry to hear that that is the case. Thanks for the
information!
quote:
Originally posted by:
johnmccallum
I don't know why your "Open" doesn't work. Does it open the
document within the browser window, or just not open it at all? Are
you adding the Word document as a baggage file? I don't know if
RHX5 does this automatically with your steps as I use an older
version.
John
Yes, the Word document is added as a baggage file. If I click
"Open", the Security Warning box disappears and nothing happens
(unfortunately).
In the Hyperlink properties, I realized that I had the link
opening in the "same window", so I changed it to display in a "New
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document is not opening. Still, RoboHelpX5 doesn't seem to have a
problem saving the file to your harddrive regardless of the
filetype, and the Word document I am working with is a .doc file
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quote:
Originally posted by:
Peter Grainge
The opening of Word documents is described on my site under
Snippets.
I took a look at your site, which says:
Opening a Word document
From time to time people ask how to open a Word document from
the help.
COMPILED CHM HELP - Rick advises that you can use an HTML
Help Shortcut control to accomplish the goal.
You simply specify the file name where you would normally
specify the application.
I tried to create a HTML Help shortcut by doing the
following:
1. I click the Insert Navigation Control button, then HTML
Help Controls > Shortcut
2. In the Button options box, I enter a text description for
the button and click Next.
3. In the Shortcut Selection, the first prompt says, "Program
to run when shortcut is activated." I search for my Word document
from within my Project Folder, select it, and press Next.
4. I leave the Font options the way they are.
5. I click Finish, and the button is created.
When I generate the project and test the button, nothing
happens when I click it. If I do specify the application (ex.
WINWORD.EXE), Word
does open when I click the button. How can I get it to call
a specific Word document?
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--Jessica

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