Link Won't Automatically Launch Email Client

We use an intranet application database for CRM (ColdFusion) via Safari (5.0.3). Our accounts include email addresses which, when selected, previously opened a New Message in the email client of user's choice (whether Mail or Entourage, etc.)
Some employees using iPads and iPhones were noting that Mail was not automatically launching when they selected an email address (appears as a hyperlink in the database). I began to investigate, and the links are not working (automatically launching a New Mail Message in the email client) on one of our MacMinis (10.4.11) either. The links to a New Messsage are working on some of our Macs (some 10.4.11, some 10.6.6), but not all.
In my playing around with settings, somehow I have made the links not work on my MacBook Pro (10.6.6)!
Here is the copied link (with inserts for security):
https://www.[site].com/secure/customer/log_email.cfm?id=481&mailto=[name]@[domain].org
Again, this WAS working fine in Safari on my MacBook Pro, but it is not now. I should point out that the email links ARE working in Chrome BUT NOT FireFox or Safari.
I have changed my default email client in Mail, back and forth, to see if this would make a difference, but it has not.
The CRM provider has said they haven't changed anything on their end (and again, it is working for many of our Macs).
Any suggestions or help would be appreciated.

Hi,
On the iPads and iPhones. Tap Settings / General / Reset / Reset All Settings. Then restart the devices.
On the Mac for Safari. Try troubleshooting the Safari .plist file.
Quit Safari (Command + Q) Open a Finder window. Select your Home Folder in the Sidebar on the left. It has a small house icon. Then open the Library folder then the Preferences folder. Move the com.apple.Safari.plist file from the Preferences folder to the Desktop.
Relaunch Safari. See if made a difference. If not, try emptying the Safari cache from the Safari menu, Safari / Empty Cache or Command + Option + E.
Since you have changed the default Mail client several times, you may need to delete the com.apple.mail.plist file also from the user account: ~/Library/Preferences
Make sure to make note of all your Mail preferences first before delete that.plist file.
Carolyn

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