Linked images in my Word document don't show up in RoboHelp

Question

I'm using RoboHelp 8 and Microsoft Word 2003 on Windows XP. I create a new WebHelp project. I added all the .png image files from my Microsoft Word directory to Baggage Files. I then used the Link>>Word Document function to add my Word document to the RoboHelp project. Set my preferences for style pagination, did a Force Update All. However, most of the images I inserted as links into my Word document don't come through into RoboHelp. Apparently I'm missing a setting somewhere but I can't figure out what it is. In addition, one of the images that did come through is horribly degraded.

Answer 1

Still no joy. All of the images in my Word document are linked .png files.
Here's the step-by-step of what I just did:
Open Word document
Tools>>Options>>General>>Web Options.
Change setting. Click OK
Click OK
Change text on page one of document to make sure document is "dirty".
File>>Save As.
Increment number in file name.
File>>Exit.
Launch RoboHelp
Start new project
Add all .png files to baggage.
File>>Link>>Word Document
Select appropriate Word file.
File>>Project Settings>>Import tab
Edit Word conversion settings to set pagination for heading styles and set Convert Word list to RoboHelp list
Click OK
Click Apply
Click OK
Right-click Word document in HTML Files (Topics) and choose Update>>Force Update All
no joy