Linking external R3 Delivery Document to CRM Complaint

Hi,
Has any had any experience or can shed some light on linking an external R3 Delivery document to a Complaint in CRM. So far i have crated an implementation of BADI CRM_COPY_BADI_EXTERN, coded up the 'F4 Help for External Document' method which allows me to select a Delivery Document. The next step is to implement the 'Prepare DOC_FLOW Structure' method, and this is where most of my confusion sets in regarding Business Object, Logical Systems etc...
- In R3, the 'outbound delivery' business object (which is the document I wasnt to reference) had is called LIKP. In CRM the equivalent business object is called ZDELIV. The questions is, which of these two names should be used to refer to the external document in doc flow?
- What is the best way of determining the logical system?
Sergio

Hi Guys,
Let me know how did you guys solve this issue? i need to create a complaint with reference to a delivery?
Ciao
A

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Hi Experts,
We have a requirement of R3 billing replication to CRM Billing Engine.
Could you please let me know the steps to replicate the R3 Builling docs to CRM???
In my scenario we have to create a Complaint with reference to R3 billing Doc.
As far my knoweldge goes with the implementation of Badi CRM_COPY_BADI_EXTERN should help us in referencing to R3 Billing Doc.
This Badi has standard imeplementation CRM_COPY_BADI_BILLDO which is active currently. Even after this we are unble to create complaint with Reference to R3 Billing.
Are we missing any steps in this?
Do we need to have our own implementation of this Badi to refer R3 Billing document?
Any input will highly be appreciated
Regards
Arup

Hi Arup,
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Hello!
I have to implement the method GET_SEARCH_HELP of the badi CRM_COPY_BADI_EXTERN to get the reference document number in ECC from CRM.
Somebody knows how can i do it?
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Hi Guys,
Let me know how did you guys solve this issue? i need to create a complaint with reference to a delivery?
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I have created a complaint with sales item in CRM system.Now I created return request which is distributed to ECC as sales order.Processed Returns delivery. Everything is updated in CRM complaint.
Now i created Substitute delivery request in the same CRM complaint for the replacement. This item is updated in the same sales order in ECC. When I try to create a delivery for this sales order system is not allowed.
Order cannot be delivered (see long text)
Message no. VL461
Diagnosis
Possible reasons include:
The copy conditions specified in Specify copy control for deliveries do not allow the order to be delivered.
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HI,
in which table we can find the link between outbound delivery and matriel documents of good receipt.
thanks

Hi!,
If you have posted a goods receipt for an outbound delivery, you should find in the header table MKPF for the material document the field MKPF-XBLNR completed with the outbound delivery number.
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I hope this helps you!
Best regards,
Esther.

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Can anyone please suggest on how to link Documents to CRM CIC0 screen.
Thanks in Advance

Hi,
This is possible thru the following way..
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              c_fixed_val2
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Parvathi

How to createa CRM complaint as copy to ECC Billing document. is it

Hi Experts,
I have an issue. I want to create a complaint but I don't have a CRM billing. The billing is done only in ECC>
However, I need to create a CRM complaint with reference to ECC billing. I want to copy the billing data to complaint.
How to create a CRM complaint as a copy to ECC Billing document. is it possible?
Does the badi: CRM_COPY_BADI_EXTERN, copy the ECC billing to CRM complaint ?
Regards,
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Hi,
May I know as to where have you found that note 1433238. Could you please give me the navigation path please.
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Zafar

Hi,
In the notification type, insted of quality notification just maintain the service/PM notification type system will create the notification in SAP ECC.
We also wanted some other details to be pass from CRM to ECC for that we have created a function module in SAP ECC which updates the notiifcation and then that function module need to be called in SAP CRM after the Create Notification FM in SAP CRM Action.
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Output types for delivery documents

Hi All,
Please help me out.
Thanks in advance,
Here i got a requirement like i already have the output types for the delivery documents.However i need to copy the existed output types into different names bcoz to customize it for different organization in different region.
The problem is i already copied the o/p types but when i went to vl03n and tris to see the output , am not able to find my o/p type there...am i need to do anything more..
Please help me out as i am a ABAPER and not the functional guy am facing lot of difficulty...
again thanks in advance.

dear govardhan
please refer below
Output Determination Procedure
Output is a form of media from business to one of its business partners. The output can be sent to any of the partners defined in the document. Outputs are usually in the form of Order Confirmations, Freight List, Delivery Notes, Invoices & Shipping Notifications. Determining form of output is output determination
Types of Output: Print Output, Fax, Telex, E-Mail & EDI (Electronic Data Interchange)
PRINT OUTPUT:
SPRO- IMG- Basic Functions- Output Control- Output Determination- Output Det using Cond Tech- Output Det for Sales Documents & output determination for billing documents.
Create Condition Table: select the field Sales Doc Type from field catalog & Save
Maintain Access Sequence: 4-digits code & description. Assign condition table to access sequence. Select Accesses line item and Goto Fields. Fields will display the fields we have selected in the condition table i.e. sales doc type.
Select BA00 & Copy & Rename. Give the same 4-digit code as given to acc seq.
You Can Maintain:
Languages of Output
Partners (to whom we want to send output)
Print Program- print specification
Sap Script- layout
Assign Output Types to Partner Functions: go to new entries & assign your output type to partner functions.
Maintain Output Determination Procedure: V10000 (Standard Procedure). Go to new entries & create your own 6-digit code with descp. Select the procedure & go to Control Data. Here mention the output type i.e. cond type & leave requirement and manual only columns as blank.
Determination Rule: link the 6-digit procedure code to doc types.
Create Condition Records: VV11. Select document type and click on Communication. Mention partner function, medium, time. Output device: LP01, Spool request Name: SD_003, Suffix 2: order_confir & flag on print immediately.
Once you press enter you will come across 2 key combinations:
Sales organization/ Customer Number: fill SO, Customer No, Partner Function Abbreviation, Partner to whom the output should be sent, time, medium, language. {It contains: Sales Orgn, Customer, Partner Function (The abbreviated form of the name that identifies the Partner) (During output determination, the system determines the recipient of the output from the master record for the specified partner function. In this field, you can explicitly specify a recipient that will override the standard partner. There must also be a master record for the partner that is specified explicitly.), Medium, Time & Language.}
Order Type: Document Type, Partner Function (abbreviation), Partner, Medium, Time & Language.
In SAP we can send the documents to respective partner functions through different transmission mediums. SAP uses condition technique to determine output t relevant partners with relevant transmission mediums.
Out put determination procedure has a integration with technical module, as ABAPers has to write SMART forms and FORMS to print the output , that SMART form output can be send to relevant partner function through relevant transmission mediums.
Out put determination procedure for order confirmation: (V/57)
a) Maintain condition table:
Path:
IMG
SD
Basic functions
Output control
Output determination
Output determination using the condition technique
Maintain out put determination from for sales document
Maintain condition tables
Maintain out put condition table for sales document
Here we define condition table
Ex: 007 order type (sales order types)
Save it
b) Maintain output types:
IMG
SD
Basic functions
Output control
Output determination
Output determination using the condition technique
Maintain out put determination from for sales document
Maintain out put types
Here we define out put types
Ex:     AF00 -- Inquiry
     AN00 quotation
     BA00 Order confirmation
     BA01 EDI odd response
     KRMLCredit processing
     LP00 -- Scheduling agreement
     MAIL Internal message
     RD03cash sales invoice
Choose BA00 copy it and rename as a MA00
click on details icon
click on display to change icon
then again choose MA00 click on details icon
Maintain data in general data tab
General data tab:
Access sequence: 0010(order type)
In IMG define access sequence and assign to the output type
Check access to conditions:
     This indicator allows the system to read the condition records for output. If it is not been activated then system determines out put from customer master ex: By following out put determination procedure DB0001
Check cannot be changed:
     This control specifies whether the out put can be changed or not
Ex: direct mailings can be changed during processing
Check multiple issuing:
This indicator allows the system to send the output multiply
Ex: sales order has been sent for 10 items again one item has been added to sales order so that business has to issue the new out put for sold to party with added line items. This indicator allows the system to send out put repeatedly.
Check partner independent out put:
During output processing when the indicator has not set then system allows only specific functions in specific partner functions
Dont write processing:
This indicator determines whether system has to write processing log for output
Default values tab:
Dispatch time:
Ex: send immediately: when carry the application this indicator determines when the output should be sent.
Transmission medium:
Ex:     print out
     Fax
     Telex
     Internal send
     EDI
     Simple mail
     Special function
     Events (SAP business workflow)
     Distribution (ALE)
     Tasks (SAP business work flow)
Specify the transmission medium through which the output should be sent. (Ex: print output)
Communication strategy
Specify the communication strategy if you want to send the output externally
A) Time tab:
Check timing: (Periodic job not allowed)
This indicator allows the system to carry out print program periodically.
B) PRINT NEXT TAB):
Print parameter: Ex sales org.
     Specify the print parameter.
Click on mail title & Text control button under dialog structure.
Here we assign title for the mail along with relevant text Ex:-EN (English)
Processing routines control button under dialog structure.
Here we assign programs form routines & form that are written by ABAPER, they           they various transmission mediums.
Ex; - Transmission medium      shortest      program     form routine
          1                  print out     RVADOR       entry
Click on position function control button here we assign relevant partner function to relevant transmission mediums
          EX: print out: SP (Sold to party)
C) Maintain access sequences:
     Here we define Access sequence.
EX: 0010 & Assign the condition tables to this output.
D) Assign out put types to partner function:
     Here we assign output types along with transmission mediums to relevant partner functions.
EX:      Out put type          Transmission medium
       MA00                    1
                              2
                              6
                              A
       MAIL                    7
E) Maintain output determination procedure:
     Here we define output determination procedure
Ex:     V10000     -     Order output
     V05000     -     Inquiry output
     V06000     -     quotation output
     V10001     -     Cash sales output
Choose output determination procedure EX; V10000, copy it& rename it as MA0000
Assign output type MA00 by going control date section.
Save it.
F) Assign output determination procedures;
Allocate sales document Header.
_ Choose sales document type OR & Assign output determination procedure i.e MA0000 & Assign output type MA00.
Assign sales document items.
-Choose item category TAN & Assign output determination procedure Ex: Ma0000
- save it & exit.
Maintain output records (vv11)
Path:
Logistic > S&D > Master data > output > sales document > VV11 Create
Specify output MA00, Click on Key combination & specify sales document type (OR), partner function (sp) transmission medium (1) dispatch type (4) language (EN)
Click on communication button on application tool bar
Specify output device LOCL or LP01
Check print immediately check release after output
Save it
Go to Va01 raise the sales order
Go to extra button output header edit.
Specify output type: MA00 partner function
Select line, click on communication methods
Specify logical destination
Check print immediately
Check release after output
go back save it & exit
Go to VA02, Go to Extras output header print preview
Check out (order confirmation
(ERROR: out put MA00 for partner cannot be processed)
rewards pls
siva

How to find Invoice number linked to FI accounting document number ??

Hello All,
I have been looking around for all possible combinations to find the link between FI accounting document number (BSEG-BELNR) and Intercompany Invoice number (for which billing corr. to STOs' or POs' is done).
The requirement is that during ERS posting, we have accounting document numbers (BSEG-BELNR) and associated STOs' for this (BSEG-EBELN), but we are unable to map the Intercompany Billing Invoice number(s) (where the billing corr. to STOs' obtained from BSEG-EBELN) to this accounting document number (BSEG-BELNR).
Any pointers or detailed view solution would be of great help.
Thanks,
Ansh

Hello DPM,
Thank you for the descriptive help. But my requirement is to look for Intercomapny Billing number (VBRK-VBELN) linked to an accounting document number (BSEG-BELNR) and not Invoice Receipt Number.
The steps that I am following are:
From BSEG, found EBELN (Stock Transfer Order) and XREF3 (Reference Key, combination of fiscal yr., some ref. number, maybe GR no. and ref item no.), based on BELNR (Accounting document number).
From EKBE, found XBLNR (Reference Delivery Number or Direct Intercompany Billing Number on which GR is done) based on
EKBE - EBELN = BSEG - EBELN
EKBE - BELNR = BSEG - XREF3 (only ref and item no., considering it to be a GR no.)
EKBE - VGABE = '1' and EKBE - BEWTP = 'E'.
From VBRP, found VBELN (Intercompany Billing No., which is a desired number) based on
VBRP - AUBEL = EKBE -EBELN (Stock Transfer Order)
VBRP - VGBEL = EKBE - XBLNR (Delivery number)
Here, I am not sure about 2 things:
Whether the reference no in BSEG-XREF3 will always be Goods Receipt number for Stock Transfer Order or not. If not, then what it can be and how I will have to proceed further then.
Secondly, If in case for an accounting document number, I have 2 Stock Transfer orders (BSEG - EBELN) and same reference number (BSEG-XREF3), then from History table (EKBE) I get only single delivery based on which GR was doen for both STOs', then I shall be getting single Intercompany Billing Invoice from VBRP or different ?
Kindly provide your inputs.
Thanks,
Ansh

Delivery Document for Services

Hello Experts,
I have a scenario which I am looking for an SAP solution. My client provides consultancy services and bills customers for it. At the beginning of the contract, customer gives a letter of intent (LOI) which authorised commencement of work. After work is completed, the customers signs a job completion form/service entry sheet, which is the basis on which the client can invoice the customer for the hours/days spent. Thinking along OTC, it looks to me that the LOI could represent a sales order, but I am looking for a document to represent the job completion form/service entry sheet. Can we have a delivery document for services? Is there any other document that can perform the same function as delivery in this scenario? I think there has to be another document after the sales order that will represent the actual hours/days spent on the job which the invoice can reference in billing the client.
Thanks for your prompt help.
Luqman

Its part of Customer Service. And widely know as After Market.
Is very much integrated with SD as well as PS.
DP90 csan be used by PS & SD both.
Whereas, if your refer DP90, its purely based on Sales Document.
Refer following SAP Help link for reference/understanding:
- [ Resource-Related Billing |http://help.sap.com/saphelp_dimp50/helpdata/en/59/54fc37004d0a1ee10000009b38f8cf/content.htm|also CS billing process]
Also refer, SAP Note 301117 - Enhanced documentation for dynamic item processor (DIP).
As DIP profile(TCode ODP1) is the critical part of RRB configuration.
Regards
JP

Delivery Document not getting closed

Hi Experts,
I am using 2007 B PL 08. I want to close the delivery document through SDK against which no Invoice or return is booked. it gives me error 'Internal error -5002 occured' when I try to close this document with following code.
Dim fd As SAPbobsCOM.Documents
fd = oCompany.GetBusinessObject(SAPbobsCOM.BoObjectTypes.oDeliveryNotes)
         If fd.GetByKey(93) = True Then
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                If DelClose <> 0 Then
                    oCompany.GetLastError(FErrCode, FErrMsg)
                    MsgBox(FErrMsg)
                End If
          End If
i even try following code to loop through the lines collection and close lines instead of closing header.
it gives me "you can not close rows in this type of document" error:
Dim fd As SAPbobsCOM.Documents
            fd = oCompany.GetBusinessObject(SAPbobsCOM.BoObjectTypes.oDeliveryNotes)
            If fd.GetByKey(93) = True Then
                For i = 0 To fd.Lines.Count - 1
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                        fd.Lines.LineStatus = SAPbobsCOM.BoStatus.bost_Close
                    End If
                Next
                DelClose = fd.Update
                If DelClose <> 0 Then
                    oCompany.GetLastError(FErrCode, FErrMsg)
                    MsgBox(FErrMsg)
                End If
            End If
this used to work with 2005 B. Am I doing anything wrong?
Thanks in advance,
Binita

Hi Binita,
Closing the delivery at the header level works in the DI API in SBO 2007A (though it's not good practice as the correct method, as you know, would be to add a return linked to the delivery to return the goods to stock and update the GL). I can also do this via the SBO client (it warns me that there is no target document but I can choose to continue).
If you can close the delivery via the SBO client in 2007B then it sounds like a bug in the DI API.
Kind Regards,
Owen

Delivery document change after PGI ?

Hi All,
Is any way can I change the value of the field of "Ext.delivery" in delivery document(Header-->Administration) after PGI and billing process. And the most important thing I have to mention: it was closed in previous period. Somebody can help on this issue would be appreciated.
Thanks.
mlai

Hi,
You can use the user exit MV45AFZ1 sub routine FORM USEREXIT_SAVE_DOCUMENT.
Here write a small piece of code.
if LIKP-LIFEX eq '' .
Message'External Delivery Number is not Maintained' type 'E' .
endif .
I hope this will help you to validate before save the document.
Regards,
Murali

Delivery Document Issue

Hi,
The scenario is when we create a Delivery document against a sales order , I should manually or automatically change the status of the Delivery document should be
Complete// without doing PGI. Is that possible to do so? Throw some light on this.
Thanks,
kanna Palle.

Dear,
I consider that your requirement is ecceptional and needed only to adjust a specific rare scenario.
As it is not standard way to close a delivery without PGI or wihtout any MM movement linked to it, I would suggest you to explain your business scenario.
I consider that once your business scenario is transparent, then people reading the forum may find another way to help you in solving your issue, in a proper and clear way.
Regards,

Delivery document is assigned to Shipment document.

Delivery document was assigned to the shipment document. and delivery document was deleted from SAP.
Since the preceeding document delivery document was deleted from SAP. Now User want to delete the shipment document from SAP. But system encountered following error message.
When I try to execute the transaction VT02N and enter the shipment number
Following error message is triggered
Deliveries in shipment 22207486 no longer exist
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Diagnosis
    The shipment contains one or several items that refer to a delivery that
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System Response
    If this shipment was generated by an external planning system, it is
    possible that deliveries in the SAP system were deleted manually.
    The confirmation for changes to this shipment made by the external
    planning system has not yet taken place.
Procedure
    At the moment, you cannot process but only display the shipment.
    Processing is not possible until the external planning system has
    confirmed this shipment and the relevant shipment item has been removed.
Is there any way to delete the shipment from SAP.
Thanks
Subramanyam Mukka

Please read OSS note 195527 (it's a quite old note, I'm note sure it is useful or not; if it does not help I would suggest you should contact SAP instead of deleting redcords directly from data table on your own).
It mentions a correction program ("ZZSHPCOR") which may help.
Edited by: Csaba Szommer on Jul 19, 2010 1:53 PM
Edited by: Csaba Szommer on Jul 19, 2010 1:57 PM

Linking external R3 Delivery Document to CRM Complaint

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