Linking sub accounts to primary account

Question

Apart from my primary address, I have another personal one plus one I use for work, I need to link these to my primary address but find I cannot do so.  When I log in to the primary address, I cannot see the sub accounts and when I put their addresses & passwords in I get a message that the password is incorrect.  I know this isn't the case as I can receive mails in Outlook.  If I log on to view the mails in BT Mail in either of the sub accounts, I find that my primary address is shown as sub accounts.    How can I change the two sub accounts to link to the primary address?  I have gone round in circles trying to sort this out.  

Answer 1

You've mentioned BT Mail, so you have a BT ID, all your accounts are migrated and more importantly - you know all your current passwords, make sure of this before proceeding.
You currently have this, and want to make one of the subaccount the 'primary' account:
BT ID:   [email protected] - btid_password
primary: [email protected] - account1_password
sub1:    [email protected] - account2_password
sub2:    [email protected] - account3_password
btid_password and account1_pasword are currently the same.
To make [email protected] your new 'primary' email address:
Login to MyBT using your BT ID and btid_password
Goto 'Edit profile' and change the email address to [email protected]
Update the 'optional' email and/or number - they are only used 'if you forget your details', i.e. for password recovery via the 'Forgotten my password' link on the login page.
At the bottom of the page you'll see:
'For security, please enter your current password' before saving this change.
Enter the BT ID password: btid_password
An email is sent to [email protected] for verification.
Email contents:
Dear Me
You recently requested a change of the email address in your BT.com profile.
To confirm the change of your email address, please click on this link. Please note that, for security purposes this link is only valid for 1 days after which time it will expire. If you do not click on the link above, your email address will not be changed.
Click on the link in the email
You'll see:
Change my username - Password required
We're changing your username to [email protected]. Your username will not change until you supply your password below.
For security, please now enter your password.
Enter the BT ID password: btid_password
You'll then see:
Your username has been changed
Your username is now [email protected]. You should use this username whenever you log in to My BT. Log in with your new details now.
You will end up with:
BT ID:   [email protected] - btid_password <- this does not change
primary: [email protected] - account2_password
sub1:    [email protected] - account1_password
sub2:    [email protected] - account3_password
Note: If you now change the account password, either by the 'Forgotten your password' on the login page, or by changing the password in 'Edit profile' - both btid_password and account2_pasword will be reset.
Good Luck.