Linking to email, phone, and location

I have email, phone, and location images that I would like to properly link.
I have followed all the advice on the forums and videos about using the prefix "mailto:[email protected]" "tel:555-555-5555" in the hyperlinks area and something is definitely up. Nothing happens!! I don't know how many times I have tried this to no avail.
I am fully updated with the most current version.
Please help!
- Carly

I meant:
"tel:5555555555"

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