Links disappear after optimization

Hi everybody, I have got a problem optimizing a pdf document with existing links.
The PDF has been created by converting a word document, and the links were created automatically. The optimization of this document removes all the links. I have tried to change the options of the optimization (remonving the option called "ignore invalid links") : the links are there but they are invalid and I cannot open their properties.
I did a last test (to be sure) with a pdf created with LaTeX : the existing links are not removed and are still valid after optimization.
Finally I am using version 9 of Acrobat Professional.
Many thanks for your precious help.
Best regards,
Isabelle

Hi Bernd and Bill ! Sorry for such a late answer (I am not working everyday).
The answer to Bernd's question is : Yes, I can see link properties before the optimization, and moreover the links are correct, I have checked that.
So I am quite sure that the links actually exist and that they link to the correct page.
To answer Bill's question, I could make the PDF using the PDF Maker tool in WORD, to see what occurs.
But I would like to solve this problem, because for us the best thing to do is to use the PDF that is given to us, so that we don't lose time making another pdf if the one we have is ok.
It is the first time links disappear optimizing a pdf issued from word, but the pdf has links but NO bookmarks. When the pdf has links AND bookmarks, optimization does not make them disappear (I hope I am clear enough )
Many thanks again
Isabelle

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