Links in received emails using Entourage

When I get an email from someone that has included a link, the link doesn't work.
Example.....
When a friend sends me their address, and they have made their address a hyper link, the link is spelled out in detail to the side.
Does that make any sense to anyone out there? It's kind of difficult to explain, sorry.
MacBook Pro 17"   Mac OS X (10.4.10)   Win XP Pro via Boot Camp

In my Verizon email - HTML links are not live in my emails. I constantly have to cut and paste the URL into a new browser window to open them. I was told to change the Settings to Basic. The default was Basic and it did not work. So I changed it to RICH, this did not work either. Then I changed it back to BASIC and again, it still didn't work
Any idea what the problem could be?

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