Links not passed to PDF file in RH7

I have 4 Webhelp projects that output to PDF files. RH7 is
supposed to retain hyperlinks in the PDF file and it did on the the
first volume I converted and compiled. But the second volume is not
retaining the links even though I have "Add links to PDF" and
"Retain hyperlinks" checked in the Print Documentation panel
checked. Once the PDF file is generated none of the links that
don't actually give the path work. In the first project all the
links between topics work fine...in this one they don't. Both
projects are similar age, created in RH5. This is straight text
(Compliance manuals) with nothing strange. The links were all
created with drag/drop.
What am I missing? The first project 'just did it!". This one
"just doesn't!!". Thanks in advance for any help!!!
(this is also posted in the Other Single Source Layout
category...but no one seems to be posting there so I'm coming here
for help from all of you with all the answers!)

Good morning Leon! The second project is the same as the
first - straight text with links to other topics within the project
and links to external websites. In the first project the links to
other topics within itself work fine in the compiled PDF. In the
second project the same type of links - to other topics in the
project do NOT work in the compiled PDF. The 'little hand' never
becomes a 'pointed finger' that allows for the link. The links to
external sites only work if I actually display the full URL and
also make that URL a link within RH.
I've not yet converted the 3rd and 4th projects as I'd like
to make sure whatever has gone wrong in #2 is not carried forward
to #3 and #4. As I said in the first posting, these are simply
drag/drop links to other topics in the project - the output is
"print to PDF format" with "retain hyperlinks" marked. They simply
don't work and I have no idea why. Any help you can offer would be
greatly appreciated.

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