Links not working in Acrobat v9

I have a user who has inserted links to another file in a pdf, using Acrobat v9. He does this using the Tools - Advanced Editing - Link Tool option. The links work fine until he links to a file that is not saved within the same folder location as the pdf. As soon as he does this, he gets an error that the file location cannot be found. This has worked fine for the user in the past but he has recently had his Acrobat reinstalled. Is there an option on install that needs to be selected to allow this sort of link to be created and work?
Just another piece of information here, apparently the links work fine when opened by a colleague who is using Acrobat v9.4.7. The original user is using Acrobat v9.3.4. Is there something different between these 2 versions?
Thanks for any help.

Typically this occurs from a link being relative or absolute. Check that the link is indeed properly stated with the link path.

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