Links within PDF document open linked PDF documents, but seem to replace original document rather than as additional documents.

Hello good people of the Adobe Community! I have a user of Adobe Reader XI that is having the following problem:
She is viewing, what we will call, the "main document," and this document has many links to other PDF documents. When she clicks on one of the links, the main document gets replaced by the new document. She then needs to re-open the main document to view it again. This happens with every link she clicks. I worked with the document in Reader XI and am able to open every link as an additional document, thus allowing me to immediately view both the main document and the new document.
My questions are:
Is there some setting in her Reader that I do not have turned on/off, which is why she is having this issue and I am not?
If not, then why is the user experiencing this "replacement" of the main document?
How do I help her resolve this issue?
Thank you for your time and attention.
Ben

I don't know if there is any way to configure this in the Reader preferences.
However, it can be decided in the document itself. I just created a test document (using Acrobat DC) with two links:
one to open in the same window
on the open in a new window
Both links do what I selected:
one opened in the same Reader window (replacing the original document)
the other one opened a new Reader window
When creating the links there was actually a third option: Window set by user preferences. However, I cannot seem to find such a user preference in Adobe Acrobat Reader. The default (in my case) seems to be to open in the same Reader window.

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