Lion crashes and freezes, but mouse can move.
I have a 15'' MacBook Pro from late 2010. 2.4 Ghz i5 with 4 GB RAM.
I installed Lion the day it came out and I've been experiencing the same weird freezing problem.
I tried to keep track of when it would freeze (as in what apps were open and such) but it has happened in all sorts of conditions. It's frozen probably 6 times now and 4 times were watching a video on full screen safari. One was when I booted from sleep, and another was just in Finder.
I have already reinstalled Lion once (holding Cmd+R at the boot screen), but the issue still happens.
What happens is that the application I'm running (mostly Safari) crashes and goes to the beach ball. When I force quit it, it asks if I want to report the issue (I do) and then after that the system freezes. The odd thing is that I can move my mouse around. Many times I've just force shut down from there. But one time I just pressed the power button and it asked if I wanted to shut down. When that happened, it shut down but stayed at a white screen with a grey loading circle thing (it's moving) and just stayed there for over an hour before I force shut down again.
I was wondering if anyone had the same problem and if anyone knew how I could fix it??
Thanks in advance for your help!
Hi sherwu,
there are several ways to fix this problem described in this thread:
https://discussions.apple.com/thread/3191083?start=0&tstart=0
Having the same issue with the same 15" model the easiest and working fix for me was to deactivate the automatic graphic switching in the energy saving panel in the system preferences.
farbschmelz
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I downloaded the latest version and suddenly it keeps crashing and freezing on me. Now I can't get it to load at all.
You can use one of these to start Firefox in <u>Safe mode</u>:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
If you can start Firefox in Safe mode then try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://hacks.mozilla.org/2010/09/hardware-acceleration/
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox then see:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
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On boot up, GUI is unresponsive for around 5 minutes, but mouse can move
Hi, every time I boot my computer up, it loads my desktop, including the dock, menu bar, and my start up apps, and the bluetooth mouse is recognized and I can move it around the screen. But when I hover over any icon in the dock, nothing happens, same thing when i hover over the close and min/max buttons on a window, nothing happens, its like the GUI doesnt recognize the mouse. I can't click anything either. This goes on for about 3-5 minutes, and happens I'd say 4 out of 5 times when I boot up. Is there anything that could be causing this? Thanks in advance.
Hi hvrock13 & welcome to discussions...
Is there anything that could be causing this?
I can imagine a scenario where Spotlight may be reindexing and dominating otherwise available resources - if there is a small dot in the center of the Spotlight icon, top right, try letting it finish before the next restart...and do what you can to avoid forces restarts.
Confirm all 3rd party apps & plug-ins are fully Snow Leopard compliant...double check for any updates and offline any that aren't. -
IMac freezing but I can move cursor and music continues playing
Hi all, I am having trouble with my iMac freezing. It has done it three times in the last five days. Today, I had Safari and Pages open and was listening to iTunes in the background. I left the room for a couple of minutes and came back, the music was still playing, the clock was frozen, I could move my mouse but could not click on anything.
Yesterday, the same thing happened, I ran disk utility and cleared off some old third party apps that I wasn't using. I noticed improved speed in my browsing and the loading of apps and thought the problem was solved. Now that it has hapened today I am perplexed. Activity monitor doesn't show anythig out of whack. I saved some info from the activity log:
3/21/14 11:50:42.237 AM PluginProcess[2291]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.
3/21/14 11:50:42.237 AM PluginProcess[2291]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.
3/21/14 11:50:43.818 AM PluginProcess[2291]: CoreText performance note: Client called CTFontCreateWithName() using name "Arial" and got font with PostScript name "ArialMT". For best performance, only use PostScript names when calling this API.
3/21/14 11:50:45.251 AM mDNSResponder[39]: 98: Could not write data to clientPID[1310](com.apple.WebKi) because of error - aborting connection
3/21/14 11:50:45.251 AM mDNSResponder[39]: 98: DNSServiceGetAddrInfo v4v6 static.ak.fbcdn.net. PID[1310](com.apple.WebKi)
3/21/14 11:51:45.064 AM com.apple.usbmuxd[24]: _SendAttachNotification Device f8:27:93:3e:25:2d@fe80::fa27:93ff:fe3e:252d._apple-mobdev2._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.
3/21/14 11:51:45.405 AM com.apple.usbmuxd[24]: _SendAttachNotification Device f8:27:93:3e:25:2d@fe80::fa27:93ff:fe3e:252d._apple-mobdev2._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.
3/21/14 11:51:45.405 AM com.apple.usbmuxd[24]: _SendAttachNotification Device f8:27:93:3e:25:2d@fe80::fa27:93ff:fe3e:252d._apple-mobdev2._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.
3/21/14 11:55:56.000 AM bootlog[0]: BOOT_TIME 1395417356 0
3/21/14 11:56:32.000 AM syslogd[20]: Configuration Notice:
ASL Module "com.apple.appstore" claims selected messages.
That is my activity log. The clock was frozen at 11:51. I can post more if needed.
Please help me in solving this.
Thanks.1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/(\/Users\/)[^/]+/\1-/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '/:$/{s/ *:$//;x;s/\n//;s/\n.*//;/\)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; fdesetup status | grep -q On && o=on || o=; Ps "FileVault"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not "; exit}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
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☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
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Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
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11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Screen Freezes but Mouse Still Moves
Hey I have an iMac with a 2GHz Intel Core 2 Duo processors and I am running OS 10.6.7 and my screen freezes (sometimes goes to a black screen or many lines repeated) but my mouse is still able to move, then I have to shut down manually with the power button to reboot. It happens mostly when I am gaming with games such as starcraft 2 but sometimes with Word or Safari.
I have cleared my cache, vacuumed my computer, reinstalled OS X, tried regulating the temperature with smcfan but nothing works. I also took it to futureshop on my warranty and they couldnt help me, nor could multiple Mac Phoneline assistants.
Any solutions?I added some Crucial Ram to my late '07 iMac (Aluminum, 20", 2.4 ghz),
Apple did some warranty work on it for me, a year or so ago, but.
I jumped up the Ram from 2-4. It's only showing 3 Gb's now.
And, the fans were ALL running at Full Speed! Wow, vacuumed my desk!
Anyway, I came here, and was advised to do several things, but the one that worked,
was 'Resetting the System Managements Controller" SMC.
1 Shut down the computer.
2 Uplug the computer's power cord.
3 Wait fifteen seconds. (HMM, what couldja do?)
4 Attache computer's power cord.
5 Press the power button, to turn computer back on.
I heard a high pitched 'Chong', (Higher than the start up sound), then, the start up sound.
Now, I'm in my comfort zone again!
Dam, if that didn't work wonderfully?!!!
It did!
I hope that this may work for you!
Be well.
PS btw, I still can't get my 2nd stick of Ram to work.
I'm still working on that.
And, my third, Western Dig, 2 TB external HD!
What's with these third party suppliers?
They suck!
Apple has to bring some control back in!
I bought the WD @ a Mac Store, (Cherry Hill, NJ)
The Memory, through Amazon.
Grrrrrrrr!
Hope this works for you, let us know, OK?
Pete -
I have a 2010 Macbook pro running snow leopard (Mac OS 10.6.8). First off, this has been the worst computer I've ever owned or have heard of someone having, Mac or PC. There hasn't been a time where something hasn't been wrong. I'm going to list my specs, my current problems and maybe list previous problems after that. Any advice or suggestions would be great. My brother works for apple out in Cali and I've been sending him crash and bug reports and he can't seem to figure out what's going on.
Specs:
2010 Macbook Pro (Mac OSX 10.6.8)
Processor: 2.66 GHz Intel Core i7
Memory: 8 GB 1067 MHz DDR3
Graphics Cards: Intel HD Graphics (288 VRAM) and a NVIDIA GeForce GT 330M (512 VRAM)
(if you want more info, just ask)
To start things off, my computer hard crashes at random points playing basically any game. StarCraft 2 (when I could play the game prior to Blizzard patching my OS out of the minimum requirements), League of Legends, MineCraft and others all crash while in use. My computer screen suddenly flashes white and then to black and whatever audio may have been playing in the past second of gameplay is thrown into a constant loop. The screen is solid black with no mouse and there is no keyboard functionality. The only thing I can do is hold down the power button. I first started noticing this problem back when StarCraft 2 Heart of the Swarm came out. I would crash every 4 or 5 games in this way. Since that was happening I resorted to playing other games such as League of Legends. I wasn't having any trouble at all, but gradually it started to have the hard crashing issues. Initially every handful of games, now it crashes in roughly 50% of the games I play. This happens while I have NO other applications open and this has happened even after a complete restart with only 2 things opening at startup. League started crashing in this way after I brought my computer in to have a fan replaced.
Another thing which has started happening since I had my fan replaced at the apple store: My computer has become very sluggish at times and my computer freezes in another way. Many times a day, I will find I click on something in an application and the entire computer locks up. There's no spinning beachball. There's no movement of any sort on the screen and there is no button functionality, but I can move the mouse. Clicking does nothing. This sort of freeze lasts for about 30 seconds up to 5 or 6 minutes or so. After that, it suddenly just decides to work again. I can tell when it unfreezes because the clock in the corner jumps to the correct time. This has happened frequently while using Google Chrome, Firefox and Safari. It also happened while trying to use Skype. It was freezing the most when facebook or youtube has been open, but it happens without that happening as well. One of the first times I noticed it, earlier this year, I was searching for work and tried to go to this website: http://www.nhab.org/ (looking for a job). It froze my computer as I described above (and I didn't know it would unfreeze after several minutes, so I thought my computer was completely frozen). I restarted, went to the same website and it froze again. I did this a third time and it froze again, so I restarted again. On the fourth try, it loaded. The frequency of this problem is ridiculous. I actually decided to delete Google Chrome from my computer (and its support files) since my computer would freeze the most often with Chrome (though I used Chrome mostly for youtube and watching tv shows online). Almost instantly after deleting Chrome, my computer was running significantly faster. things loaded quicker in other browsers and aplications loaded smoother. My text no longer lagged when typing in facebook... It hasn't solved the freezing, though the freezing tends to last less time now.
Another thing that happens, which I am not sure is normal: When my computer is booting, after the grey screen, it changes to light blue. During this light blue time, often times white horizontal centimeter to inch wide bars will flash across the screen near the top. This also happens on shutting down. I also noticed that when it shuts down the screen doesn't just shut off. The screen flickers quick for up to a second and then it is off. It doesn't just turn off.
My computer has also occassionally flashed for a brief fraction of a second, to the blue start up color and back to whatever I am doing.
Those are all issues I am having right now and I am beginning to wonder if this several thousand dollar computer is capable of doing much more than just writing text..
Prior issues I have had:
Right from the start, I have had major graphical issues which I showed to the people at the apple store and they reinstalled flash, but they really didn't know what was going on. These glitches would tiles previous graphical things I had done in an artistic mozaic across my desktop, replacing my background image with broken mozaics. It's hard to explain without showing, so here are 2 screenshots from it:
The people at the store thought it was just flash... but I don't understand how that could be flash. I would have to flip through different desktop backgrounds I used to make it go away. After it doing this for 2 years, it has only happened once since then and not very badly..
Another issue I had: The battery on my laptop just about exploded... I woke up one morning with my laptop sitting on my night stand as usual, but there was a small crack across part of my trackpad. I was scared because I thought I must have done something... I went to the bathroom, took a shower and when I came back the crack was farther across the trackpad. I had breakfast, came upstairs and my trackpad had 1 crack across the whole thing with multiple mini cracks going in every direction from it. After telling my brother what was going on, he quickly said that it was the battery and to take it to a store. I took it to the store and showed them what was happening and they very quickly took it out back and I quote "threw the battery in a firesafe immediately" because when they opened the laptop it started to quickly expand. This ended up cracking my trackpad as well as bending the bottom of the body on the laptop. All had to be replaced...
Then I had the fan sounding like a weedwacker, so I had it replaced a couple months ago and a couple months ago is when the freezing began, the computer started running slowly and all games crash the computer.
I have had a lot of things go wrong, not a lot of things go right and I'm really frustrated. Can anyone tell me how to get my computer to stop freezing or how to make it stop hard crashing during any of the games I play?
Basically, what I have done so far is reset the PRAM I think? I held command + option + P + R on start up and had it chime 3 or 4 times. Other than that, I don't know what to do.... suggestions?I just wanted to follow this up by saying that you were entirely correct in your diagnosis of the situation. My computer did have the faulty part you linked to. I brought my laptop in and specifically told them to run that test, had it fail and then argued with the person at the genius bar and the manager. Eventually they offered to have it sent out and have everything replaced for free of charge. They did so mainly because I had complained about graphical issues almost every other time I had come in with problems and no one ran the test. They should have caught this problem during my warranty, but they didn't, even though I mentioned the problem.
Anyhow, after having the part replaced, I haven't had my computer crash a single time since, or had many of the issues mentioned above. I've never had this experience before. Even brand new, I got occasional crashes. Hopefully this new trend continues.
I do find that web browsing is still incredibly slow. Web browsers just chug along at a slow pace, even though I have great internet speed. Maybe I'll try just deleting my web browsers and reinstalling them...
Anyhow, thank you for your help and knowledge Clinton. -
So the problem is, I cannot click on anything in the Recovery Disk and Log in screens (to enter your password), but I can move the cursor. My trackpad works fine everywhere else except for these screens. If I connect a USB mouse, I am able to click on things in these screens.
NOTE: I am not just tapping, I am really clicking on the trackpad.
I recall some time ago when this wasn't happening, not sure if that was when I was on Leopard. I sort of suspect 10.8.x, but I'm not too sure.
Has anyone else experienced this? Would appreciate help. Thanks!Try an SMC reset. The article covers when this is required, but doing this will not affect anything.
Reset SMC -
i downloaded 3 songs to my pc and sync'd my ipod and the songs do not tranfer. is this related to not having the proper itunes version vs ios? I cannot get the songs to sync, but I can move other songs to different playlists and they sync fine...any ideas what's wrong?
Hi Dennis!
I have a couple of steps for you to try in order to get those songs transferred to your iPod touch. First, make sure all of your software is updated with the latest versions. If the songs were downloaded from iTunes, you will also want to delete the songs from your library and then download them again from the list of past purchases on your iTunes account. An article about doing that can be found here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you try a sync after those two steps and are still seeing the issue, then I would like you to try syncing the iPod by setting it to manually manage. An article outlining more information on manually managing your iPod sync can be found here:
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/ht1535
If you are still having issues after that, I have another article that can outline some other reasons why your songs may not transfer to your iPod, and it can be found here:
Some songs in iTunes won't copy to iPod
http://support.apple.com/kb/TS1420
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
iam trying to buy OS Lion to my Imac but i can not buy because its saying Mac OSX 10.7 requires at least 2 GB of memomie and mine has 1 GB what can i do?
If it's just a question of memory, you can buy and install more. It could also be that your iMac is just not compatile with Lion.
Minimum requirements for Lion are:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Some features require an Apple ID; terms apply. -
I'm using firefox 1.0.6 on a Mac OSX 10.3. Firefox is crashing and freezing frequently. I've heard that My firefox version is too old to update and I should get a new computer. I can't upload art to my website. News articles freeze constantly. Firefox shuts down when I go to certain websites. What can I do? Thanks.
I'm using firefox 1.0.6 on a Mac OSX 10.3. Firefox is crashing and freezing frequently. I've heard that My firefox version is too old to update and I should get a new computer. I can't upload art to my website. News articles freeze constantly. Firefox shuts down when I go to certain websites. What can I do? Thanks.
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I had AirPlay setup on my iPad but now I can't seem to play movies from the iPad on our tv. I've checked all connections, restarted iPad and AppleTV but I can't seem to resolve
As the video is downloaded from iTunes it should be in the right format. It could be a DRM rights issue. Watch this video of how to watch DRM iTunes video on a wi-drive via Safari - http://www.youtube.com/watch?v=Ta6cCegKBqQ
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Once in awhile my screen will freeze while I'm watching a video. Lately it's happening more often, I'm watching a video and it'll freeze BUT I can still hear the dialogue. Only solution I've found so far is to do a hard shut down. HELP!!
Hi there, im also having this problem, i tried running most of the games on my system, and some that are considered "high end" games, are giving me the exact same problem, but other games are running and im able to message fine, i also got some friends to send me messages, and i can recieve messages perfectly, also i noticed moving the actual window around on the screen or just closing down skype also lags. I have 16GB of ram and 4.4Ghz Octa-Core CPU, i checked my load while on the high end games and it there was more than enough hardware usage left like normal for skype to run, and skype wasnt taking any extra up than before. I also checked by bandwidth and i was having no problems with that as skype would lag even on offline games.
I have tried re-installing under a different directory and still the same problem persists, this has only been a problem within the last 24hrs and i haven't installed any other programs that could affect this at the moment.
*UPDATE* I tried downgrading to an older version of skype, 6.3.0.107. Problem Still persists -
New to Apple TV - do they all crash and freeze like this?
I have had mine for about 10 days. I have had it freeze (and do the diagnostics/restart) about 15 times.
I am starting to get the hang of it. It seems to hate a bunch of my videos (encoded home movies mostly - used Handbrake and VisualHub's Apple TV setting). I can get it to crash 'on demand' on a few videos.
What gives with the crashing? Can't it just choke on a video and refuse to play? Many times the crashing does not seem to be specific to a video though.
I have tried the diagnostics - it reported that it was fine. I tried the system restore .. still having trouble. I am thinking if I restore it again I should stick to the first firmware (ie: not update). Might that help?
Things are working better with the sync'ing now that I know that iTunes must be open - and I disabled the Windows 7 firewall rather than just poking the hole for the port Apple was requesting.
Anyway - I am really disappointed. The iPhone remote is great, I love having my iTunes library in sync - but lack of 1080p and these crashes are driving my family crazy. I am probably gonna return it, but hoping for some ideas...do they all crash and freeze like this?
No, they don't.
Take a look at this document to see what formats are supported and how to properly convert them.
http://support.apple.com/kb/HT1532
This next document is very specific as to the formats that will play.
http://support.apple.com/kb/SP19
iTunes has the ability to convert movies to the proper format. So does Quicktime Pro. For the record, though, I have converted a number of videos using the Mac version of Handbrake and have had no issues what-so-ever playing those files.
Message was edited by: lkrupp -
My iPad air keeps crashing and freezing when browsing the internet . Please help :(
My husband and I updated to the new OS. Now our iPad Air's keep crashing and freezing whilst browsing the internet. We have done a reset and swiped away pages but nothing is helping. Its very frustrating Can anyone help? Thank you Jo
Please tell me that it has NEVER been jailbroke. If it has not been jailbroke, here are some standard repair procedures:
First, confirm that this is what you did for a "reset." Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, since you have IOS-7, read this. -
Crashes and Freezes - too many to count in the last 48 hours
I generally Love Premiere and the whole CC suite. But this week the program continually freezes and just stops functioning. I've restarted both the program and my computer at least 20 times in the last 48 hours... you can how this is impacting my time and deliverable... which is due today BTW. I've edited a ton of projects in premiere but lately it seems to be crashing and freezing ALOT. I'm a professional and my demands are professional. Its when my tools start to let me down that I become disappointed and discouraged.
My question is WHY?
I would think that by now Premiere would be rock solid. Why is it not?I *think* I found one of the issues... Red Giant Universe plugins seem to freeze up the system. So I yanked them off all my timelines and the freezing seemed to stop.
I also had strange issues with Red Epic footage and I believe the culprit for those was the Red Gamma 4 setting. Not scientific by any means but...
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