Lion Ichat client issues with logging into SL Ichat server

We run the iChat server on our OD master running 10.6.8. We have about 250 users and it's working great for everyone on Leopard or SL (the majority of our users).
We just started upgrading people to Lion, as well as getting some new lion machines. The people who are on Lion Pre-Configured machines seem ok, but the people who we upgrade are having issues with logging into it. Sometimes it will work just fine, and other times they just can't log in. They get the ~ symbol by their status and can't connect to the server.
The only fix seems to be trashing their prefs AND rebooting, just trashing them or just rebooting don't seem to be enough to fix this. Anyone seen or have a better fix for this? It has happened more than once for the same user.

Same problem here [https://discussions.apple.com/message/23114338#23114338].
Were you ever able to troubleshoot or fix this? File a bug report?

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i can no longer log into my ichat linked to my gmail. right after opening up ichat, receive the following message: lost connection with jabber. the server has unexpectedly disconnected. how to troubleshoot? thanks.

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 G4/1GhzDual MDD (Leopard 10.5.8)
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 Mac OS X (10.6.7),
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