Lion Recovery won't let me restore my system back on and keep saying its password protected or damaged when neither of them is the case.
I was trying to restore a Time Machine backup from my time Capsule back to my MacBook Pro, it showed up in the list of sources available, but when I selected it the message showed up saying the file is either password protected and you have typed in the wrong password, or the file is damaged. The file is not password protected and I have verfied that the file is not damaged with disk utility, can anyone tell me what is going on? I would kill myself if I have to lose that data its all I have.
You should always keep at least TWO copies of your data at all times.
Don't depend on a backup alone to save you from possible issues, as that backup can fail.
Some Apple Stores do have data recovery services in shop. Check with your local one.
More expensive is http://www.drivesavers.com/
Similar Messages
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I've created a fillable PDF document in XI Pro. I need to change the body of the document and create a new fillable PDF document. When I do that it won't let me create a new PDF. It keeps saying "no new fields recognized. What can I do to redo my document with the changes in the text, but no changes in the fillable fields?
You start with a source / authoring file for the "static" content (e.g., Name, Last:). Say this is an MS Word file.
You master the "static" content..
You keep this authoring file and have a backup of this file.
You output a PDF and use Acrobat to build and fine tune the "form" (form = the form fields, not the "static" content).
The authoring file and output PDF (with form fields) gives you "rev 00".
Now, you must change something in the "static" content.
Open the authoring file and save as to a new version (e.g., "wordfile_v00" becomes "wordfile_v01).
Output this to "pdffile_v01".
Use Acrobat to open the PDF form file "pdffile_v00". Save As to a new file name ("pdffile_v00update").
Using Acrobat XI Pro the click-path Tools - Pages - Replace lets you replace a page or pages of "pdffile_v00update" with a page or pages from "pdffile_v01".
This replaces the "static" PDF page content and does not affect the form fields on the page.
(you may have to adjust position of form fields)
Save "pdffile_v00update" to "pdffile_v01" to reflect the revised status of the PDF form file.
Be well... -
HT201210 it won't let me restore my iphone back to factory?
my phone wont let me restore to factory and it isnt working
Put iPhone into Recovery Mode and Restore with iTunes on computer. Open iTunes on computer, connect iPhone to computer with Lightning Cable, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode, click Restore button of iTunes.
-
My iPod touch 4G won't sync to my computer, it keeps saying "cannot sync for unknown error", what do I do?
What is the exact error message? Perhaps this article can help.
http://support.apple.com/kb/TS3221
B-rock -
Iphone locked out for 22 million hours and restoring doesnt work what do I do
@soccercole1
You need to restore you iPhone via iTunes on your computer. If you do not remember your passcode you have to place the iPhone in recovery mode in order to restore it. For recovery mode see:
iPhone and iPod touch: Unable to update or restore -
Hi all, i backup up iphone in itunes but not realised it was password protected and now want to restore new handset from backup but keep asking me for password but no idea what it was,, pls help...
You are someone had to put a check in the box to encrypt your iPhone backup.
Warning: If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you forget the password you can continue to do backups and use the device, however you will not be able to restore the encrypted backup to any device without the password. You do not need to enter the password for your backup each time you back up or sync.
If you cannot remember the password and want to start again, you will have to do a full software restore and when prompted by iTunes to select the backup to restore from, choose Set up as a new device. -
Upgraded to 5c on Saturday and can't sign into FaceTime or iTunes. Keeps saying error. Tried 3 different networks with no luck. Been able to sign into all other apps without a problem. Help x
Hey Lucky37!
I have a couple of articles here for you that will help you troubleshoot this issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
This is the message I keep getting. Help me please.
Process: Safari [354]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0.3 (9537.75.14)
Build Info: WebBrowser-7537075014000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [163]
Responsible: Safari [354]
User ID: 501
Date/Time: 2014-04-16 22:58:20.708 -0400
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: DC8B7253-C74C-0BB5-779F-BD55E143A306
Crashed Thread: 13
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000010b874f9c
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x10b874f9c:
__DATA 000000010b1c3000-000000010b1c7000 [ 16K] rw-/rwx SM=PRV /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
--> __LINKEDIT 000000010b1c7000-000000010b971000 [ 7848K] r--/rwx SM=COW /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
MALLOC (admin) 000000010b971000-000000010b972000 [ 4K] ---/rwx SM=NUL
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x0000000103619dcd CFEqual + 285
1 com.apple.Safari.framework 0x0000000100123be0 Safari::BookmarkLeaf::retainIconForTopLevelDomainURL() + 118
2 com.apple.Safari.framework 0x000000010011e9c8 Safari::BookmarkFolder::insertChildAtIndex(***::PassRefPtr<Safari::Bookmark>, unsigned long) + 228
3 com.apple.Safari.framework 0x000000010011e138 Safari::BookmarkFolder::initFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 492
4 com.apple.Safari.framework 0x00000001001101cb Safari::Bookmark::bookmarkFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 91
5 com.apple.Safari.framework 0x0000000100110a04 Safari::Bookmark::bookmarkFromDictionaryRepresentation(Safari::CF::Dictionary const&, Safari::BookmarkGroup*) + 22
6 com.apple.Safari.framework 0x000000010011e0e7 Safari::BookmarkFolder::initFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 411
7 com.apple.Safari.framework 0x00000001001101cb Safari::Bookmark::bookmarkFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 91
8 com.apple.Safari.framework 0x000000010011fa7e Safari::BookmarkGroup::loadBookmarkGroupGuts() + 84
9 com.apple.Safari.framework 0x000000010011f3b0 Safari::BookmarkGroup::BookmarkGroup(NSString*) + 462
10 com.apple.Safari.framework 0x000000010012a9ea Safari::BookmarksControllerOld::BookmarksControllerOld() + 104
11 com.apple.Safari.framework 0x000000010012a958 Safari::BookmarksControllerOld::shared() + 46
12 com.apple.Safari.framework 0x00000001001288a4 -[BookmarksController _initWithBookmarksMenu:] + 201
13 com.apple.Safari.framework 0x0000000100124a4b +[BookmarksController sharedController] + 137
14 com.apple.Safari.framework 0x000000010014040f -[BrowserApplication sendEvent:] + 253
15 com.apple.AppKit 0x00000001048a6ea5 -[NSApplication _realDoModalLoop:peek:] + 761
16 com.apple.AppKit 0x00000001048a554e -[NSApplication runModalForWindow:] + 117
17 com.apple.AppKit 0x00000001048a50fd -[NSAlert runModal] + 145
18 com.apple.AppKit 0x000000010454d2a9 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1054
19 com.apple.AppKit 0x000000010454ce4e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
20 com.apple.AppKit 0x000000010454cdef -[NSPersistentUIRestorer promptToIgnorePersistentState] + 213
21 com.apple.AppKit 0x000000010454cd13 -[NSPersistentUIManager promptToIgnorePersistentState] + 28
22 com.apple.AppKit 0x000000010454cb34 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 252
23 com.apple.AppKit 0x000000010454c909 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
24 com.apple.AppKit 0x000000010454c36b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
25 com.apple.Foundation 0x0000000102aa4f0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
26 com.apple.Foundation 0x0000000102aa4d7d _NSAppleEventManagerGenericHandler + 106
27 com.apple.AE 0x0000000107598e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
28 com.apple.AE 0x0000000107598c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
29 com.apple.AE 0x0000000107598b36 aeProcessAppleEvent + 315
30 com.apple.HIToolbox 0x0000000106118161 AEProcessAppleEvent + 56
31 com.apple.AppKit 0x0000000104548246 _DPSNextEvent + 1026
32 com.apple.AppKit 0x0000000104547a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
33 com.apple.Safari.framework 0x0000000100140d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
34 com.apple.AppKit 0x000000010453bb2c -[NSApplication run] + 553
35 com.apple.AppKit 0x0000000104526913 NSApplicationMain + 940
36 com.apple.Safari.framework 0x0000000100312c8d SafariMain + 267
37 libdyld.dylib 0x0000000106bcf5fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x0000000106d66662 kevent64 + 10
1 libdispatch.dylib 0x0000000106b9943d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x0000000106b99152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x0000000106d65716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x0000000106e7cc3b _pthread_cond_wait + 727
2 com.apple.WebCore 0x000000010a1bb4cb WebCore::IconDatabase::syncThreadMainLoop() + 507
3 com.apple.WebCore 0x000000010a1b805f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore 0x0000000100bd153f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x0000000106d61a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000106d60d18 mach_msg + 64
2 com.apple.QuartzCore 0x0000000101cc9377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x0000000101cc92ad thread_fun + 25
4 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
5 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
6 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x0000000106d61a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000106d60d18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010366c155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010366b779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010366b0b5 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x0000000102aea967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x0000000102aea76b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
8 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
9 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 12:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x0000000106d65a3a __semwait_signal + 10
1 libsystem_c.dylib 0x0000000106cb4dc0 nanosleep + 200
2 libsystem_c.dylib 0x0000000106cb4cb2 usleep + 54
3 com.apple.AppKit 0x00000001047ac21d -[NSUIHeartBeat _heartBeatThread:] + 2132
4 com.apple.Foundation 0x0000000102aea76b __NSThread__main__ + 1318
5 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 13 Crashed:
0 ??? 0x000000010b874f9c 0 + 4488384412
Thread 13 crashed with X86 Thread State (64-bit):
rax: 0x746e656d656c4568 rbx: 0x0000000000000054 rcx: 0x00000001023cf000 rdx: 0x0000000000000054
rdi: 0x00000001023cf000 rsi: 0x00000001013e2000 rbp: 0x00000001023d0ff0 rsp: 0x00000001023d0f68
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x000000010b6c3420 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x00000001013e2000
rip: 0x000000010b874f9c rfl: 0x0000000000010206 cr2: 0x000000010b874f9c
Logical CPU: 2
Error Code: 0x00000014
Trap Number: 14
Binary Images:
0x1000de000 - 0x1000deffd com.apple.Safari (7.0.3 - 9537.75.14) <170ED2F7-108B-326D-96B6-D54CCA40AA85> /Applications/Safari.app/Contents/MacOS/Safari
0x1000e4000 - 0x1005eaffb com.apple.Safari.framework (9537 - 9537.75.14) <4803DE3D-4606-3B70-A537-6D12F172665A> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x1009d7000 - 0x1009d8ff7 libSystem.B.dylib (1197.1.1) <5292BF21-9406-32D5-8BB3-7DD02C672FA0> /usr/lib/libSystem.B.dylib
0x1009e5000 - 0x100a03ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x100a26000 - 0x100a27fff libquit.dylib (161.2) <54B83D99-F84C-35E1-87D5-FCCB2F200FBD> /usr/lib/libquit.dylib
0x100a30000 - 0x100a4dff7 com.apple.framework.Apple80211 (9.3.1 - 931.58) <D5B2DD15-3DCC-31F6-9320-3A20A887C5D5> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x100a5f000 - 0x100a5ffff com.apple.Carbon (154 - 157) <EFC1A1C0-CB07-395A-B038-CFA2E71D3E69> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x100a64000 - 0x100a64fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x100a6d000 - 0x100acbff7 com.apple.corelocation (1486.17 - 1486.24) <9FBB29F0-E000-3190-A96C-9EAA5CCCA2A0> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x100b0e000 - 0x100b18ff7 com.apple.CrashReporterSupport (10.9 - 538) <DD7669BA-78A6-3BEA-8410-17F556ACAA18> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x100b26000 - 0x100b90ff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x100bc8000 - 0x100f3fff6 com.apple.JavaScriptCore (9537 - 9537.75.12) <8018AEEE-9FAB-34DE-AF60-97B2F221747A> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x10103a000 - 0x1011f2ff3 libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib
0x10129c000 - 0x101386fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x10139e000 - 0x1013cfff7 libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib
0x1013e3000 - 0x1013f0ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x1013f9000 - 0x101407fff com.apple.opengl (9.6.0 - 9.6.0) <709F4A02-73A0-303C-86B5-85C596C8B707> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x101410000 - 0x101451fff com.apple.PerformanceAnalysis (1.47 - 47) <B5B491F2-EF86-3382-B23B-EA78AC40AF25> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x101ca2000 - 0x101e3eff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x101f19000 - 0x102172ff9 com.apple.security (7.0 - 55471.14) <3F7100A0-FE46-333D-9A4B-396580F1B4FE> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x1022bd000 - 0x102330fff com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x102373000 - 0x1023a1ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x1023d3000 - 0x102436ff7 com.apple.SystemConfiguration (1.13 - 1.13) <63B985ED-E7E4-3095-8D12-63C9F1DB0F3D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x102476000 - 0x1025acffc com.apple.WebKit (9537 - 9537.75.14) <CBAF76C6-E6F7-390A-A21D-CBCAF4A6896A> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x1026a6000 - 0x102897ff3 com.apple.WebKit2 (9537 - 9537.75.14) <B3511A1C-A7E7-3F81-9EDB-2602C4EFAF19> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x102a84000 - 0x102d82fff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x102fc1000 - 0x10316ef27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x103191000 - 0x1031e3fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x103242000 - 0x103304ff5 com.apple.CoreText (352.0 - 367.19) <24848DF1-67EC-3D41-9548-1F14C6DFBBF9> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x103375000 - 0x103376ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x10337c000 - 0x1034ecff8 com.apple.CFNetwork (673.2.1 - 673.2.1) <AE407146-CCF2-33DD-AAEA-6887FD6F45BA> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x1035f5000 - 0x1035f5fff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x1035fb000 - 0x1037e0fff com.apple.CoreFoundation (6.9 - 855.14) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x103955000 - 0x103a5bff7 com.apple.ImageIO.framework (3.3.0 - 1042) <6101F33E-CACC-3070-960A-9A2EA4BC5F44> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x103ac9000 - 0x1043e8af3 com.apple.CoreGraphics (1.600.0 - 599.20.11) <06212100-8069-31A1-9C44-F6C4B1695230> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x104519000 - 0x104519fff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x104524000 - 0x10509afff com.apple.AppKit (6.9 - 1265.19) <12647F2F-3FE2-3D77-B3F0-33EFAFF2CEA7> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x105821000 - 0x105850ff5 com.apple.GSS (4.0 - 2.0) <62046C17-5D09-346C-B08E-A664DBC18411> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x105872000 - 0x105883ff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
0x10588f000 - 0x105891fff com.apple.OAuth (25 - 25) <22D42C60-CA67-31D7-A4A4-AFD8F35408D7> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth
0x10589d000 - 0x1058d5ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x105913000 - 0x105a66ff7 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <3511ABFE-22E1-3B91-B86A-5E3A78CE33FD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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0x108d6e000 - 0x108da9fff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x108dbe000 - 0x108de3ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x108e00000 - 0x1090d0ffc com.apple.CoreImage (9.2.7) <BF88A02E-994E-3970-AC62-04248CA8DC46> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x1091cb000 - 0x10921efff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x109247000 - 0x109286fff libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x109296000 - 0x10929effc libGFXShared.dylib (9.6) <E276D384-3616-3511-B5F2-92621D6372D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x1092a7000 - 0x1092b2fff libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x1092c8000 - 0x109306ff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x109310000 - 0x109312fff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x109318000 - 0x10931bfff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x109326000 - 0x109759ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x109975000 - 0x1099c3fff com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x1099e1000 - 0x1099edff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x1099f5000 - 0x109a0eff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x109a25000 - 0x109a55fff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x109a81000 - 0x109aa6ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x109ab9000 - 0x109b39fff com.apple.CoreSymbolication (3.0 - 141) <DC9F84AA-9BD0-322B-83C3-FDC1FA771F37> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x109b57000 - 0x109bafff7 com.apple.Symbolication (1.4 - 129) <6D47983E-9B8E-38A0-9503-099601CF118E> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x109bfa000 - 0x109c29fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x109c47000 - 0x109ca6fff com.apple.framework.CoreWLAN (4.3.2 - 432.47) <AE6FAE44-918C-301C-A0AA-C65CAB6B5668> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x109ce7000 - 0x109d11ff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
0x109d24000 - 0x109d8afff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x109def000 - 0x109df3fff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x109e01000 - 0x109e04fff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x109e0d000 - 0x109e1ffff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x109e40000 - 0x109e58ff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x109e6a000 - 0x109e6bff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x109e72000 - 0x109e74ff7 com.apple.securityhi (9.0 - 55005) <38784C88-AA07-350E-97A3-FCC24C97FC82> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x109e7d000 - 0x10a03bfff com.apple.GeoServices (1.0 - 702.15.12) <5A4D463F-689F-3822-BF26-A19D51503019> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x10a198000 - 0x10a1a2ff7 com.apple.ProtocolBuffer (1 - 182.1.3) <82E68598-A8AA-3AF1-843E-2A64F19472D4> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x10a1b2000 - 0x10b004ffb com.apple.WebCore (9537 - 9537.75.14) <99715507-9651-3DCE-831B-BF815FB3DE44> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x10d527000 - 0x10d553fff com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0x10d5c5000 - 0x10d5d2ff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Librarian
0x10d5ee000 - 0x10d5f6ff3 libCGCMS.A.dylib (599.20.11) <BB1E8D63-9FA1-3588-AC5D-1980576ED62C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x10e467000 - 0x10e48fffb libRIP.A.dylib (599.20.11) <D79461A6-2E24-3531-ADA2-EAC972384A7D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x10e49f000 - 0x10e4a2ffa libCGXType.A.dylib (599.20.11) <C0B41DDE-0988-3652-B03B-9E5EB0DABAEB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x110002000 - 0x110293fff com.apple.RawCamera.bundle (5.04 - 736) <0C8A3629-BEAC-34A7-A3A3-B9AF4B3AB4B4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff61224000 - 0x7fff61257817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 1
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 591
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=161.7M resident=86.2M(53%) swapped_out_or_unallocated=75.5M(47%)
Writable regions: Total=1.1G written=10.2M(1%) resident=13.1M(1%) swapped_out=0K(0%) unallocated=1.1G(99%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 452K
CG image 12K
CG raster data 12K
CG shared images 180K
Image IO 16K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
Kernel Alloc Once 8K
MALLOC 48.4M
MALLOC (admin) 32K
Memory Tag 242 12K
Memory Tag 251 36K
SQLite page cache 640K
STACK GUARD 56.0M
Stack 13.7M
VM_ALLOCATE 16.4M
WebKit Malloc 1232K
__DATA 23.5M
__IMAGE 528K
__LINKEDIT 41.9M
__TEXT 119.9M
__UNICODE 544K
mapped file 49.8M
shared memory 4K
=========== =======
TOTAL 1.4G
TOTAL, minus reserved VM space 373.3MYou installed the "Genieo" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Step 1
In the Applications folder, there should be an item named "Genieo". Select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.
There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.
This step does not completely inactivate Genieo.
Step 2
Don't take this step unless you completed Step 1, including the restart, without any error messages. If you couldn't complete Step 1, stop here and ask for instructions.
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client/u/usr/lib/libgenkit.dylib/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib~/Library/Application Support/com.genieoinnovation.Installer~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 3
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. It must be said that this failure of oversight is inexcusable and has seriously compromised the value of Gatekeeper and the Developer ID program. You cannot rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam. -
afyer updating to yosemite aperture, pages, numbers and keynote won't open
i have tried updating them via app store only be told they aren't authorised on this account, they were bought and installed with this mac and there has never been a problem updating before so why now?
this is the fourth time i have had to type this question out. what a terrible lay out for a support section!this is the fourth time i have had to type this question out. what a terrible lay out for a support section!
You aren't likely to get an answer with that type of attitude. BTW, you are not contacting Apple on these forums. We are all volunteer end users just like you. If you want support, then call AppleCare and you can get one-on-one assistance. -
I have 5th gen Ipod Nano and I have recently bought a new computer and have been syncing all of my music onto itunes.But when I try to login I get locked out. I have tried using ICloud but I still get locked out. So I created a new Apple ID, I have been forced by ICloud to do this many times in the past and eventually the ICLOUD icon will appear and I can sync all my music I have purchased on itunes in the past. I as a customer not only find this process very aggravating but also feel its a waste of my time and money that I have spent purchasing the songs because in a matter of weeks ICloud will log me out.When trying to log back in it will reject my email and password saying its not a valid account when I have already verified the account. I have also experienced problems with the ipod itself, sometimes the Itunes won’t show that the Ipod is connected when it is or not syncing my music and also not allowing anymore songs to be put on it when it says it has not all the storage has been used up. I have tried uninstalling Itunes and then reinstalling it. The problem seems fixed for a while and then it starts again. I have had to deal with this problem for months now. I find this very frustrating. I don’t see the point in having an Apple ID or password when nobody but me accesses it on itunes. It would make more sense to have an option that will keep account logged in. I also find that your website does not offer any help when encountering this problem.The only options I have online are to login with my apple ID and change my name,email address or password. This also adds to my frustration with Apple. I have tried to turn ICloud on by following your instructions at help.apple.com but still find that the problem isn’t solved. I have looked on your site to see if I have an up to date Itunes downloaded and that ICloud installed correctly and I did. But still cant access my account or retrieve any of the music. I find there are many faults in your system which make it hard for me to enjoy using any of your products. If this continues I may just have to buy a different mp3 player and use that. I do not wish to stop using my Ipod.
Hi DesCoop,
You must initiallly activate iCloud from an IOS device or a Mac. You cannot inititally activated from a PC.
Sorry.
GB -
My ipod won't let me connect to wi-fi, won't let me restore or reset it, and it keeps telling me i knew a passcode for any one and I never set a password up. How do I fix this? Says try again in 6180146 min. my passcode setting is off, but restrictions are on. Very frustrated. please help
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Error 3194 won't let me restore iPhone 4
The problem with this is that when I click on more info after iTunes says it won't let me restore...if I use terminal and try to edit the host file, there is no host file to edit. I get passed typing in my admin password and then it show the file: private/ect/hosts but that is it. There is literally no host file for me to even fix. This was all caused by me having just backed up my iphone 4 to my mac and then the cord was accidentally pulled out and it went into recovery mode. Tiny Umbrella, Recboot, and all other third party software does nothing to exit it from recovery mode. I just really need my phone back at this point and am hoping there is some way to get it out of recovery mode. If you guys have information for me or can help me with finding, creating, or going back to a factory host file, that would be AMAZING!
Thanks,
MaddyDo you have the latest version of iTunes installed on the computer?
Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above. -
I recently did a full restore to iPhone4 but I can't turn on my iCloud. It won't let me enter my correct Apple account username, keeps defaulting to the old invalid username. Please help!
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
You'll need to use the instructions in the link above to put it in recovery mode. -
basically i forgot my password. it said "turn off find my ipod"
i removed my device from find my iphone but it still won't let me restore. How do I fix this?Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
my ipod generation 5 will not come out of recovery mode. i was simply updating my software and this happened. it will not let me restore it comes up with and error. please help, thanks.
Hey erinoneill24,
Thanks for using Apple Support Communities.
Sounds like you can't update your device. You don't mention an error that it gives you. Take a look at both of these articles to troubleshoot.
iPod displays "Use iTunes to restore" message
http://support.apple.com/kb/ts1441?viewlocale=it_it
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808?viewlocale=de_DE_1
If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.
Have a nice day,
Mario
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