Lion Up-to-Date Programm. Wrong Serial No

I wanted to update my OS. I bought my MacBook Pro for one week. I followed the steps and when i should enter my serial no to verify my product, it say: invalid serial no! But it is the right number. I checked it by the About Mac Dialog.

The same problem with my MacMini Server. Bought from the AppStore. I got until today 4 Express Lane Tickets, 4 Calls from the Apple Support, 4 Promises....and guess how much solvation of the problem??? Right: 0, zero, nada, niente!!!! I Think they wanna take time, cause the up-to-date Programm is guilty til August, 19th and after that You'll have to pay for it. That's support, isn't it? They turn to be more like the Others (Bill Gates & many more).
What' s about the "Think different"??? Is this difference dead?  

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