Lion update won't install due to restore files issues

I have tried to install Lion twice with the same results. I get an error message telling me that the program was unable to create restore files on the disk so the installation is cancled. Why does is it not able to create a restore file?

Find your Snow Leopard DVD. Boot from it. Run Disk Utility's Repair Disk routine on your hard drive. If it found and repaired any problems, run it again until no problems are found.
Reboot into Snow Leopard on your hard drive. Run Disk Utility's Repair Permissions routine on your Snow Leopard boot volume. Run it only once, no matter if/how many problems were found and corrected (or not corrected).
Restart your computer while holding down the shift key (for safe boot mode).
Once you're logged in to your account after that restart, try installing Lion.

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After clean install of photoshop CS5, updates won't install due to corrupted download, Is there a server problem on Adobe's end?

Anyone else experiencing this issue?

Please provide us with the following logs:
You can find them at:
Installer logs
For Mac:
Library\Logs\Adobe\Installer
For Win:
Program Files(x86)\Common Files\Adobe\Installers
AAM logs
For Mac:
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
C:\Users\<username>\AppData\Local\Adobe\AAMUpdater
You can zip all the files together and send us through mail. This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.
Regards,
Ashutosh
[email protected]

ITunes won't install due to Hkey Registry Issue

I have attempted to install Itunes and continue to receive the same message:
Could not open key: Hkeylocal_machinesoftwaremicrosoft...installshield{47808F78-F178-49DC-B708-15FE538B16FF} Verify that you have access to that key, or contact your support representative

Hi Royb,
first i excuse myself for my english...its not too bad but sometimes i make mistakes... however
perhaps you can help me with my problem as well. i did the log file as well and i suppose its something to do with the ipod functions in itunes. everywhere in the logfile where the pattern "2330" matches is something like this:
MSI (c) (A0:08) [21:33:37:187]: Note: 1: 2330 2: 23 3: C:\Programme\iPod
MSI (c) (A0:08) [21:33:37:187]: Transforming table Error.
DEBUG: Error 2330: Error getting file attributes: C:\Programme\iPod. GetLastError: 23
Bei der Installation dieses Pakets ist ein unerwarteter Fehler aufgetreten. Es liegt eventuell ein das Paket betreffendes Problem vor. Der Fehlercode ist 2330. Argumente: 23, C:\Programme\iPod,
AppSearch: Eigenschaft: EXISTINGINSTALLDIR, Signatur: Locate_EXISTINGINSTALLDIR
AppSearch: Eigenschaft: EXISTINGIPODINSTALLDIR, Signatur: Locate_EXISTINGIPODINSTALLDIR
in case the german language causes problems with the analysis i tried to translate it into proper english:
MSI (c) (A0:08) [21:33:37:187]: Note: 1: 2330 2: 23 3: C:\Programme\iPod
MSI (c) (A0:08) [21:33:37:187]: Transforming table Error.
DEBUG: Error 2330: Error getting file attributes: C:\Programme\iPod. GetLastError: 23
During the installation an error occured. Maybe there is a packet problem. The error code is 2330. Arguments: 23, C:\Programme\iPod,
AppSearch: Attribute: EXISTINGINSTALLDIR, Signature: Locate_EXISTINGINSTALLDIR
AppSearch: Attribute: EXISTINGIPODINSTALLDIR, Signature: Locate_EXISTINGIPODINSTALLDIR
I hope this helps...
It would be very nice if you help me, otherwise i see no other way than formationg windows...and i hate that...thats why mac is better -.-
however plase help me and if it helps i can send u the hole logfile. =)
thank alot!
moe

Itunes update won't install error writing to file

I continue to receive this message when trying to install the latest version of itunes. Error writing to file. Verify that you have access to that directory. Anyone know how to address?
Thanks!

What's the precise name of the file and full file path, please?

Itunes update would not install due to an error, now itunes won't run and I get this message when I try to launch itunes: "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem"

itunes update would not install due to an error, now itunes won't run and I get this error message when I try to launch itunes: iTunes.exe - Unable to Locate Component "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem."
I'm on a Dell PC running Vista Home Premium.
HELP!!!!!!!!!!!!!!!!!!!

try removing all itunes and all other apple program
follow this link for more info. http://support.apple.com/kb/HT1923
reboot ur window after uninstalling
after that download the latest itunes setup and install.

I just downloaded the newest update for mountain lion. After downloading and restarting for installation, I got a message stating that the update cannot be installed due to an error. Yet when I check I have version 10..8.3 and safari version

I just downloaded the newest update for mountain lion. After downloading any restarting for installation, I got a message stating that the update cannot be installed due to an error. Yet when I check I have version 10..8.3 and safari version 6.0.3, which the update was for. Does this mean that the update is iinstalled and the message was incorrect?

Brian Gallagher wrote:
I just bought the Imac on Monday, which was placed on the shelf on Saturday. Its now Thursday and I have to update the machine. Heck I haven't even bought the printer or the new desk for all this stuff....ha ha.
Good timing! Oh well, at least you shouldn't have to update again for a while. It will be nice kickstarting your Mac with the very latest System Update knowing any hiccups from 10.8.2 would have been ironed out if they were going to affect your workflow at all.
Cheers and Happy Computing
Pete

Illustrator update won't install, even after uninstalling and retrying multiple times.

Illustrator update won't install, even after uninstalling (using the "Uninstall Adobe Illustrator CS6" app and retrying (using Adobe Application Manager}multiple times. Now I can't open AI CS6 at all.
The error message I get in Application Manager is:
"Application could not be found. Restore in case it was trashed/moved to a different volume. Reinstall the application otherwise (U44M1P2B)"
Help!

Can you please try installing the Adobe Application Manager from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774.
If that doesn't work then the safest course would be to remove all Adobe Creative Software using the uninstallers located in Applications/Utilities/Adobe Installers. This should then remove the Adobe Application Manager folder also inside Utilities. Once the software is completely uninstalled and the Adobe Application Manager is removed then you should be able to reinstall from https://creative.adobe.com/.

Windows updates won't install

Hello,
I have a remote user whose Windows updates won't install. He has a Dell laptop with Windows 7 Pro 32-bit. You can bring up the update windows and start the install but, at exactly 10 seconds, it just says "Updates failed" and doesn't really give
any more information.
I saw the Windows update service was stopped, I started it and that didn't seem to help. I also tried the update troubleshooter and that didn't do anything. I checked for malware and didn't find any, and he has plenty of disk space. I didn't see
anything in Even Viewer or Reliability Monitor either.
What could it be?
Thanks.
Chris Hansen

Hi Chris,
Firstly, please check if those Windows Update have already installed:
1. Open Windows Update by clicking the Start button. In the search box, type
Update, and then, in the list of results, click Windows Update.
2.In the left pane, click View update history.
3. Click Installed Updates at the top of the page, there check if any Windows Update installed recently.
If there is no any Windows Update installed, try to
reset the Windows Update component to check if it could resolve the issue.
Karen Hu
TechNet Community Support

Windows Updates won't install - Error 0x80072EFD

Question
Windows Updates won’t install. I’m receiving Error 0x80072EFD. What can I do to solve this?
Answer
This particular error means that your computer was not able to connect to the Internet when it tried to install updates. First, check your Internet connection and then try again. If that doesn’t work, try the methods below.
Method A: Make sure that Windows Firewall is turned on, and temporarily disable third-party firewalls
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
To complete this method, follow these steps.
Step 1: Make sure that Windows Firewall is turned on
To open Windows Firewall, click the Start button, and then click Control Panel. In the search box, type firewall, and then click Windows Firewall.
Click Turn Windows Firewall on or off.
Click On (recommended), and then click OK.
Step 2: Temporarily disable third-party firewalls
Click the Start button, click Control Panel, and then, under System and Security, click Review your computer's status.
Click the arrow button next to Security to expand the section.
Under Firewall, read the firewall status note. This information will indicate which, if any, firewall is installed and whether the firewall is turned on. For example, for ZoneAlarm, the notice will say ZoneAlarm Firewall is currently ON.
Open the third-party firewall application that is listed in the firewall status note, and temporarily disable the firewall. If necessary, refer to the firewall application documentation, or contact the application vendor for more information about how to temporarily disable the application.
Step 3: Try to install the updates again
If this method resolved your issue, follow the steps in Method B, step 2 to re-enable your third-party firewall. You might want to also check for and install any necessary updates to your third-party firewall.
If this method did not resolve your issue, continue with Method B.
Method B: Temporarily disable third-party antivirus software
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Note If your third-party firewall is still disabled from Method A, do not open e-mail messages, surf the Web, or use instant messenger at this point.
Step 1: Locate and temporarily disable your third-party antivirus software
Note Windows does not detect all antivirus software, and some antivirus software doesn't report its status to Windows. If your antivirus software is not displayed in Windows Security Center, and you're not sure how to find it, try any of the following:
Look for the antivirus software in the list of programs on the Start menu.
Type the name of the software or the publisher in the Search box on the Start menu.
Look for the software in Action Center:
Click the Start button, click Control Panel, and then, under System and Security, click Review your computer's status.
Click the arrow button next to Security to expand the section.
If Windows can detect your antivirus software, it will be listed under Virus protection.
If the software is turned on, check the Help documentation that was included with the software for information about how to disable it.
Note You may have to look in the application documentation to determine how to do this.
Step 2: Check for Windows Updates
As soon as the antivirus software is temporarily disabled, visit the Windows Update or Microsoft Update site again, and try to download and install updates.
If this method resolved your issue, and you were able to install the updates successfully, you should re-enable your third-party antivirus software.
If this method did not resolve your issue, continue with Method C.
Method C: Disable software accelerator programs
Disable any software accelerator programs that may be running. Some examples of these programs are file download accelerators and Internet speed accelerators.
Note If your third-party firewall is still disabled from Method B, do not open e-mail messages, surf the Web, or use instant messenger at this point.
Step 1: Disable software accelerator programs
To do this, select from the following options:
See the documentation that was included with the program.
View the Help files for your program.
Contact the program vendor. For information about how to contact the program vendor, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors
Step 2: Install Updates
As soon as the software accelerator program is disabled, visit the Windows Update or Microsoft Update site again, and try to download and install updates.
If this method resolved your issue, you should enable the software accelerator programs that you disabled in Step 1.
If this method did not resolve your issue, continue with Method E.
Method D: Add the Windows Update Web site and the Microsoft Update Web site to the Trusted Sites list
Note If your third-party firewall is still disabled from Method A, do not open e-mail messages, surf the Web, or use instant messenger at this point.
To add the Windows Update Web site and the Microsoft Update Web site to the Trusted Sites list, follow these steps:
Start Windows Internet Explorer.
On the Tools menu, click Internet Options.
Note If you are using Internet Explorer 7, and the menu is not available, press the ALT key on your keyboard to access the Internet Explorer Menu.
Click the Security tab, and then click Trusted Sites.
Click Sites, and then click to clear the Require server verification (https for all sites in this zone check box.
In the Add this Web site to the zone box, type the following addresses, and then click Add after you type each address:
http://update.microsoft.com
http://windowsupdate.microsoft.com
Click OK two times.
Try to install the updates again.
If this method resolved your issue and you were able to install updates successfully, you should re-enable your third-party firewall if it is still disabled. To do this, see step 2 in Method A.
For more methods and advanced troubleshooting techniques, see You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates.

Mark, I've just been through this update issue with two installations. In my case, it seemed intertwined with authentification and indexing not working, either. Upon a transfer of my system disk to new hardware I got hit with the issue and couldn't fix it. Which is why I did a clean install of Win7 ultimate 64bit on my T61p. The install (including update) worked great until I ran the intel matrix storage manager update. This broke windows update. If you surf the web, and include "intel rapid storage manager" or "intel matrix storage manager" and "Windows update fails", you'll see that a lot of folks feel that the intel driver (or how windows handles it) is what breaks update. I tracked this down to a driver, iastor.sys, in windows\system32\drivers. I was able to fix my Window Update by copying an iastor.sys from another recently built machine (should be exactly the same, but this was my wife's T510, but still Win 7 Pro 64) to overwrite the iastor.sys that the intel update changed. To be clear: I couldn't get windows update or indexing to work. I overwrote* the "bad" iastor.sys with one that worked on another computer. Rebooted. Update worked. I just wanted to point out that instead of blindly installing updates to fix problems, folks should be aware that sometimes the update is the problem. Especially as these systems are off warranty and the drivers are not being updated. I've asked elsewhere, so let me ask here: Where is the System Interface Driver for t61p? Not listed anywhere on site, links on the web referring to it are all broken. Is the System Interface Driver now part of another driver program? Thanks! Jim T61p, Win 7 Ultimate 64bit, and T510, Win 7 Pro 64bit

10.6.8 update won't install gets half way through then just freezes spinning beach ball for 4 hours any ideas y. Tried and restarted 3 times already does the same thing each time have to hold down the power button to restart

10.6.8 update won't install gets half way through then just freezes spinning beach ball for 4 hours any ideas y. Tried and restarted 3 times already does the same thing each time have to hold down the power button to restart. Anyone can help

Ok will check, as of right now I have 82.57gb free, that's plenty of space will check the disk though using disk utility. Also I am now downloading the update from the apple website instead of going through software update

Yosemite won't install due to a "S.M.A.R.T. drive problem that can't be repaired."

After downloading Yosemite successfully, it won't install due to a "S.M.A.R.T. drive problem that can't be repaired." It says to back up as much as possible and replace the drive. Everything works flawlessly with Mavericks. What gives??

If you are getting a S.M.A.R.T. error then you should be more worried about losing everything on your drive then about upgrading your Mac OS. Regardless of if you are running Mac OS, Linux, or Windows, you should never just disregard such a drive error. S.M.A.R.T. is designed to give you a warning that your drive is statistically having far more errors than normal and should be backed up immediately and typically replaced.
In your case, it's likely a coincidence that your drive is failing at the time you are attempting to upgrade to Yosemite. You should stop what you are doing, backup your drive (if you don't already have the backups that you should prior to any OS upgrade), and replace the hard drive prior to moving forward.
To make it clear, your hard drive is likely going to fail soon and you may lose everything on it at any moment. This failure has nothing to do with Yosemite or any Mac OS. All hard drives fail at some point. Hopefully this S.M.A.R.T. notice has given you the opportunity to solve a major problem before it gets worse.

10.4 update won't install

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I'm having the same problem with Windows 7 and cannot download direct from the website.

An amount of software-updates cannot be installed due to an unexpected error?

After downloading Software-updates, an amount of software-updates cannot be installed due to an unexpected error.
Is there someone who had the same problem and can help me?
Thanks in advance for your support!

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Updates won't install,billing info wrong

Updates won't install,keeps saying problem with billing info,then there was a problem with a previous payment,but I can't find out what is was.

You'll have to update your billing info from itunes, here's a guide on how to do it on iOS http://support.apple.com/kb/ht1918?viewlocale=nl_nl . It may be that there weren't suffecent funds at the time of the last purchase, in which case you'll just have to varify the three digit security code. Hope it helps!

New update won't install on my Dell Laptop Windows 7. Even tried from the iTunes website. Now all of my access is gone. What must I do?

New update won't install on my Dell Laptop Windows 7. Even tried from the iTunes website. Now all of my access is gone. What must I do?

Hello SandyJeanne,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Best of luck,
Mario

Lion update won't install due to restore files issues

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