Lion won't reload - help!

Ok here's the deal... Go easy on me I'm new!
I've got a 2008 MacBook that I think, from memory was running snow leopard.
I updated it to lion via iTunes using my Apple ID that I've always had.
The machine was running 10.7.5
I've recently wiped my hard drive with a view to selling the MacBook.
I've tried reloading but get a message stating I didn't use this Apple ID to purchase Lion
I can't get any further.
I know I did pay for it as an upgrade online as I'm not clever enough to do it any other way.
It's not showing in my purchase history which is strange so I can't moan at apple to replace it.
Don't know where to go from here and any suggestions GREATLY appreciated
Thanks

Try customer service:
800-676-2775 Customer Service

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