Lip sync problems on Prisoner

Has anyone had lip sync problems on the downloaded (to Apple TV) of episode 3 of Prisoner?
I find that the speech is appx. 3 seconds ahead of the visuals. It's the same on the download to computer version also. Haven't contacted Apple support team yet as I first wanted to find out if it's a common problem.

oldgroover wrote:
They've refunded me for this episode, but not for the whole series which is now spoiled for me (and which I've canceled)
That's the point really - it's a 6 part series and one messed up episode will ruin the whole experience and devalues the rest of the episodes.
It's a shame they've not refunded all the episode costs to date to you or at the very least made some other kind of gesture of goodwill. What's worrying is an apparent lack of concern over all these itunes store issues that crop up - as a user you want confidence that when you're paying for what are in essence proprietary versions of DRM protected media that you can actually use and enjoy them properly.
I have many music videos purchased in last few years which are now available DRM free with higher sound quality - I've upgraded may be 40% but a large proportion are not offered even though they are available - several reports to store support simply return a kind of stock along the lines of 'not all old purchases have been updated in the database yet as available for iTunes plus' - I mean it's gotta be over a year now since the store went iTunes Plus for music.
I've resumed buying music video DVDs now - for the cost of 2 or 3 iTunes Plus music videos I can often get a DVD compilation fro the same artist cheaper.
UK pricing is crazy, and I don't know if it's Apple or the media companies. I've mentioned the original Star Trek tv series that appeared on iTunes UK a few weeks ago - about 10 USD for series 1, but no £54 in the UK, and the previews show crap encoding with jaggies on edges everywhere.

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    System Information
    Time of this report: 4/24/2011, 10:13:44
    Machine name: DEREK
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Computer Corporation
    System Model: Dimension 8300              
    BIOS: Phoenix ROM BIOS PLUS Version 1.10 A07
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         Manufacturer: NVIDIA
            Chip type: GeForce 6200
             DAC type: Integrated RAMDAC
           Device Key: Enum\PCI\VEN_10DE&DEV_0221&SUBSYS_02F3196E&REV_A1
       Display Memory: 512.0 MB
         Current Mode: 1280 x 1024 (32 bit) (60Hz)
              Monitor: Plug and Play Monitor
      Monitor Max Res: 1600,1200
          Driver Name: nv4_disp.dll
       Driver Version: 6.14.0012.6099 (English)
          DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 10/22/2010 07:23:24, 6359552 bytes
          WHQL Logo'd: Yes
      WHQL Date Stamp: n/a
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             Mini VDD: nv4_mini.sys
        Mini VDD Date: 10/22/2010 07:23:24, 9623680 bytes
    Device Identifier: {D7B71E3E-4161-11CF-0D6D-FF2200C2CB35}
            Vendor ID: 0x10DE
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          Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
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                       {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                       {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                       {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
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                       {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
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             Registry: OK
         DDraw Status: Enabled
           D3D Status: Enabled
           AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run
    Sound Devices
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    Static/Strm HW Mix Bufs: 64, 63
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       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
                   Registry: OK
          Sound Test Result: Not run
                Description: SoundMAX Digital Audio
    Default Sound Playback: No
    Default Voice Playback: No
                Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_01571028&REV_02
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           Voice Management: Yes
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    Sound Capture Devices
                Description: Creative SB Live! Series
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                      Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
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                      Creative SB Live! External MIDI [Emulated], Hardware (Not Kernel Mode), Output, No DLS, External
                      Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                      Creative SB Live! External MIDI [Emulated], Hardware (Not Kernel Mode), Input, No DLS, External
            Registry: OK
         Test Result: Not run

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    If i stop or pause the dvd and press play the lip sysnc comes back in, then it gradually goes out again.
    Now it is not the dvd player. as it does this with the xbox as well, and the yamada, etc etc, this is on a clean installation of win xp pro, the only things that are in are chipset drivers, gfx card driver and the full installation of the audigy 2 zs platinum driver disc.
    I connect the optical out or the coaxial ut to the optical in on aud 2 zs plat li've bay, and the same with the coaxial in on aud 2 zs plat li've bay, but only one at a time.
    Can someone tell me why this is doing this, i am 98% certain i do not get this from using aux 2 in.
    Also it always says unknown or invalid spdif signal in the decoder options.
    Also it fails to initialize the dolby digital decoding when inserting the coaxial cable sometimes or rather 8 times out of ten, i have to either restart dvd player, or restart computer to get sound back.
    I am not happy with either the s750 speakers whilst playing dvds or the audigy 2 zs card, the speakers are not very loud whilst playing most dvds and teh lip sync is not acceptable, i have used a dtt2200 and sb li've 5. witht the same dvd players and i never had this issue, granted this was on another computer, so i wil be try the s750 with the new computers onboard 7. sound chip to see if i get same issues, then i will be moving the sound card into another pci slot but i should not have to do this, as creative should have already tried this card in all available pci slots in all manufacturers motherboards to test the compatibility, if this issue remains can someone at creative tell me if they will give me a refund for the hardware of gigaworks s750 and audigy 2 zs platinum as www.dabs.co.uk will not give me a refund for these the speakers have only been in use for at most 2 weeks but are 3 weeks old and aud 2 card is about 0 weeks old but have only just been tested on my new computer as of at most 4 days as thats went i got all the other hardware to build up computer and i am most unhappy that dabs tell me they only do a refund or replacement upto 28 days, so creative it looks like the refunding of my money will fall to your company, but then after all it is your hardware, so you maybe can force dabs into giving me a refund , as after all it is your hardware and you will be able to reimburse dabs .

    I tried it into all available pci slots on a fresh clean install of windows xp even the exclusi've pci slot was used, and even ehen it was in the other pci slots, it was not sharing an irq with anything anyways, it still does it whilst decodint the Dolby Digital Stream.
    Have tried the driver updates for the card and it still does it.
    I have the audigy 2 zs platinum witht the li've dri've I/O .
    I have taken this card out and put my soundblaster 5. platinum card in, and the li've dri've IR that came with that card, and using the optical in or the coaxial in the same way as the Audigy 2 zs plat li've dri've ,and it decodes the 5. with perfect lip sync, however this is not true dolby digital decdong on the sb 5. card as you have to use the CMSS feature anyways on this card, so even though the ac-3 decode is ticked, it aint true Dolby Digital Decoding anyways.
    So i took that card out, and put in my older audigy Platinum 5. card, and teh li've dri've that came with that card, and formatted windows, etc, then after xp went back in installed the audigy drivers etc, then connected the coaxial cable from external dvd player and This also plays the 5. with perfect lip sync, but again however this is not true dolby digital decoding on the audgy card, even tehough the option is selected ac-3 spdif decode in audio hq, You still have to use the CMSS feature to get kind of 5..
    I know this to be true as when the 7. Audigy 2 zs plat card is in, when you play dvd from external dvd and use the optical or the coaxial to the fron of the li've dri've that came with audigy 2 zs plat, you get the Dolby Digital Logo appearring on the monitor screen to tell you that it is decoding etc, and teh Quality is very good and you can hear that it is a Dolby Digital 5. stream, APART FROM THE FACT THAT THE AUDIO GOES OUT OF SYNC WITH THE PICTURE.
    So I know it has to be down to the actual hardware of the audigy 2 zs plat soundcard or the hardware in the Li've dri've that came with the audigy 2 zs plat soundcard. Its a shame that a lot more people that have bought this pruduct ie the audigy 2 zs platinum version, would not test there li've dri've soundcards dolby digital decoding using an external dvd player, so as we could get a better idea of the problem, AS there are only a couple of other users on this forum that have this harware and they have the same problem, so is it because these cards are faulty, or is it inherint in the hardware that cannot be fixed, cos it aint in the software, but how can we find out when no one seems to be able to tell for sure that a driver update will fix it.
    Also Does the Audigy 2 zs platinum Pro suffer from this same lip sync issue whilst using the external dvd players optical out to the optical in to decode dolby digital 5. streams.
    Saying as i spent over ?400 on the s750 gigaworks speakers and the Audigy 2 zs platinum soundcard, and that they are only 3-4 months old, and have just been installed into my computer (ie just opened within the last 2 weeks) i am really shocked to learn that nothing can be done and i have wasted a lot of money to get something that cannot do what it is advertised to do, And www.dabs .co.uk are reluctant to refund me my money on the basis that they only do refunds upto 28 days, so in my situation although i purchased the goods 3-4 months ago, i have only just got round to teseting the goods, as i needed the other bits to build computer up , like the case mnotherboard etc etc.
    Come on creative, whats the score with this hardware.

  • Time remapping lip sync issue.

    I'll try to explain this the best way I know how.
    I created a pre-comp for my character mouths (as shown in the picture below). I then created a Null Layer and parented the Time Remapping of the mouth pre-comp to the Null Layer "rotation" using the principals of this video:
    Part 1: "Using Time Remapping For Lip-Sync Part 01"
    https://www.youtube.com/watch?v=c5GIOtfYWpQ
    Part 2: "Using Time Remapping For Lip-Sync Part 02"
    https://www.youtube.com/watch?v=NNJgUz1t2rU
    I'm sure this is not new.
    My problem is that when I render the video the mouths do not reflect what is shown during editing... While I am editing I can ram render a small portion and the mouths will line up as I intend but once I do a final rendering they are slightly off at times... What am I doing wrong here?
    The screen shot shows that I am in my 'Mouths, LG' pre-comp and the cursor is situated to show "layer 23" in the "Mouths, LG pre-comp"... Now the preview window is showing one mouth for layer 23 (the wrong mouth) and when I open layer 23 you can see that a different mouth is shown towards the top left side of my attached image. I believe whatever is causing this is the problem but I don't know how to make it right.
    I'm running windows 7 64bit if that matters and I am running After Effects CS6 Version 11.0.2.12
    Any help would be greatly appreciated.

    Are you nesting your Mouths comp in a main comp, enabling Time Remapping on that nested Mouths precomp and then animating?  I can't tell from your screen shots.
    And BEFORE nesting it, I'd also make that Mouths comp 1 frame shorter to eliminate that one empty frame at the end.
    Nothing like instructions in the wrong sequence, right?

  • How to lip sync and see the sound wave better?

    Alright, so first of all I will thank you for clicking this post!
    There's 2 questions/problems, so if you got the solution on both/one of them, PLEASE post!
    So I'm working on an animation where some guys sings and in order to make that look good, i need some good lip syncing.
    Since this is not short clips, but a whole song on 2-3 minutes, it's very hard for me to make the lip sync perfect because I have to replay from the beginning in order to hear the music.
    So question one is: Are there a way that I can play the movie in the middle and still hear the music?
    And so the second question is that I can barely see the sound waves in the Music layer, even though there's lots of music.
    Here's a picture of how big the sound waves are:
    And that's in the middle of the song!
    The problem is not that the music is too low, because it's quite high.
    So question number two is: Are there a way that I can make the soundwaves bigger in the music layer without affecting the music itself?
    Feel free to post even if you don't have the answer, so it will stay at the top till someone knows how to fix this!
    Thanks from Mistah NovaNova

    There are several ways to make the sound file, or any layer, more prominent in the timeline. In the upper right corner of the timeline window is a contextual menu. In that menu select Large. This will make all of the layers use a larger area in the timeline window. Set the frame rate to higher rate, say 100 or 150 fps. This will stretch the audio, and all of the other content over a larger space in the timeline.
    Both of the above will make the audio track easier to see. Add a layer to the timeline and place key frames at points where you need. These will aid you in managing the audio.
    I usually cut up the audio file into smaller chunks and place these end to end in the timeline, usually in different layers. The net effect on playback is that the sound plays as expected. On the timeline, I get a short chunk of content to work with. You cannot expect to maintain sync over any extended period of time in Flash, or any application like it. Keep the extent of any given synched section short and run them end to end. The audio and the visual portions of Flash are compiled separately and will be played back separately.

  • Audio Lip-sync off...

    I'm in Manitowoc, WI and the audio lip-sync has been off on the HD Weather Channel for a week now.  I was flipping back and forth between SD and HD Weather Channel and it seems to me that the audio on HD WC is the same as the audio on SD WC.  It follows along perfectly in sync when switching back and forth.  I haven't noticed this problem on any other HD channels.  Could a Comcast Tech look into this please, it's very annoying.  This is not acceptable for what we pay.  Thanks.

    Hi Sandra17, I can take a look at this and escalate accordingly. Are you seeing this on both of your cable boxes?
    Thank you

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