Liquid E3 screen unresponsive, won't wake up or hard reset

Hi, My Liquid E3 is acting strange. The screen is black and doesn't wake up when I press the power button. Even if I hold it down for a long time it won't power down (or do anything else). I read about a hard reset but when I push and hold the power key and down volume button it makes the sound of taking a screenshot! (As it normally would for that combination of key presses.) The phone is still functioning to a certain degree - I can use the web access of Whatsapp but when I try and call the phone, it goes straight to voicemail (without ringing). Of course the Liquid E3 has a built in battery so I can't try the old trick of taking the battery out! And, I have no way of accessing the serial number so I am unable to contact "official" Acer support! The red LED comes on if I plug the phone in to charge. Any suggestions???

I found adb.exe - it was stashed away in a different folder than the tutorial referred to. So, got everything running finally and it's not looking good, When screencast launches, there is just a black screen where it should show my phone. To double check, I tried my wife's phone and it worked fine with the screencast app. I would seem like I am looking at a broken screen? Any ideas anything else I can try? The only thing I can think of is to wait until the battery dies and then try a harad reset from powered off status?

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