List of CRM processes

Hello
I know the following CRM proceses : opportunity, activity and nothing more. Can somebody tell me what are other processes and their purpose?
Thanks

Hi,
Please give me your Email ID, I will send you some docs on the same.
Following are some key modules in CRM:
E-commerce
Field-Application
Interaction Center
Sales
Service
Marketing
Analytics
Channel Management
For all the CRM Cookbooks refer the following link:
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm
CRM Starter:
/message/1863167#1863167 [original link is broken]
http://www.ixos.com/local/es/home/products/pro-integration/pro-integration-crm/pro-integration-crm-sap.htm
http://wiki.ittoolbox.com/index.php/Topic:MySAP_ERP
http://www.cadservices.nl/site/cadservices/28/27/Designer_mySAP_PLM_2005.pdf
http://www.unevoc.unesco.org/southernafrica/8-km/SAPKW_SolutionBrief.pdf
CRM material
<b>Reward points if it helps.</b>

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