List of incoming calls

Hi
Really simply query here.
Is it possible for BT to provide a list of all incoming calls to my BT number over a period of several weeks? This would be retrospectively (i.e. I don't want to set something up now, I want the information for weeks that have already passed).
That is INCOMING and not OUTGOING ones.
Many thanks

Hi Khubkube,
Thanks for posting. If your bills are fully itemised you will see any chargeable calls listed on it since your previous bill. Unfortunately we can't offer you any information on incoming calls.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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CME\7960 running SIP firmware - How do i setup incoming calls? - Can anyone help please?

Hi Guys,
I have a SIP trunk setup with a 2811 running CME version 7. I can make outbound calls ok but having issues getting the incoming calls working, i have 1 number on my SIP trunk and that is 01133501788 and i want that to ring my Cisco 7960 which is running SIP firmware not SCCP. I have included by config for anyone who can help me, i just want the incoming call to work.
Many Thanks.
Matthew.
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname Router
boot-start-marker
boot-end-marker
logging message-counter syslog
no aaa new-model
clock timezone GMT 0
dot11 syslog
ip source-route
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 192.168.1.1
ip dhcp excluded-address 10.10.10.1
ip dhcp pool DATA_POOL
   network 10.10.10.0 255.255.255.0
   default-router 10.10.10.1
   dns-server 188.92.232.50 188.92.232.100
ip dhcp pool VOICE_POOL
   network 192.168.1.0 255.255.255.0
   default-router 192.168.1.1
   dns-server 188.92.232.50 188.92.232.100
   option 150 ip 192.168.1.1
ip name-server 188.92.232.50
ip name-server 188.92.232.100
no ipv6 cef
multilink bundle-name authenticated
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
sip
bind control source-interface FastEthernet0/1.20
bind media source-interface FastEthernet0/1.20
registrar server
voice class codec 1
codec preference 2 g711ulaw
codec preference 3 g711alaw
voice register global
mode cme
source-address 192.168.1.1 port 5060
max-dn 144
max-pool 42
load 7960-7940 P0S3-8-12-00
authenticate register
tftp-path flash:
create profile sync 0008072514198272
voice register dn 1
number 6999
allow watch
name SIP
label SIP
voice register pool 1
id mac 000F.902B.40E0
type 7960
number 1 dn 1
dtmf-relay sip-notify
username cisco password cisco
codec g711ulaw
voice translation-rule 1
rule 1 /^9$.*$/ /\1/
voice translation-rule 2
rule 1 /^6...$/ /4143*002/
voice translation-profile DiscardDigit9
translate calling 2
translate called 1
voice translation-profile IncomingSIP
translate calling 1133501788
voice-card 0
no dspfarm
username matt privilege 15 secret 5 $1$DCD0$SjWqnKgDSGVzzIKRerXh11
archive
log config
hidekeys
interface FastEthernet0/0
ip address 194.12.0.222 255.255.255.252
ip nat outside
ip virtual-reassembly
duplex auto
speed auto
interface FastEthernet0/1
no ip address
ip nat inside
ip virtual-reassembly
duplex auto
speed auto
interface FastEthernet0/1.10
description DATA
encapsulation dot1Q 10
ip address 10.10.10.1 255.255.255.0
ip nat inside
ip virtual-reassembly
interface FastEthernet0/1.20
description VOICE
encapsulation dot1Q 20
ip address 192.168.1.1 255.255.255.0
ip nat inside
ip virtual-reassembly
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 194.12.0.221
ip http server
ip http authentication local
no ip http secure-server
ip nat inside source list 1 interface FastEthernet0/0 overload
access-list 1 permit 192.168.1.0 0.0.0.255
access-list 1 permit 10.10.10.0 0.0.0.255
tftp-server flash:P003-8-12-00.bin
tftp-server flash:P003-8-12-00.sbn
tftp-server flash:P0S3-8-12-00.loads
tftp-server flash:P0S3-8-12-00.sb2
tftp-server flash:P003-8-12-00
tftp-server flash:P003-8-12-00.loads
tftp-server flash:P003-8-12-00.sb2
tftp-server flash:SIP000F902B40E0.cnf.xml
control-plane
mgcp behavior g729-variants static-pt
dial-peer cor custom
dial-peer voice 2 voip
description Outgoing Geographic
translation-profile outgoing DiscardDigit9
destination-pattern 0[7]........
voice-class codec 1
session protocol sipv2
session target dns:sip.cloudcalling.co.uk
dtmf-relay rtp-nte
no vad
dial-peer voice 1 voip
description IncomingSIP
translation-profile incoming IncomingSIP
voice-class codec 1
session protocol sipv2
session target dns:sip.cloudcalling.co.uk
incoming called-number .T
dtmf-relay sip-notify rtp-nte
no vad
sip-ua
credentials username 4143*002 password 7 password realm sip.cloudcalling.co.uk
authentication username 4143*002 password 7 password
nat symmetric role passive
nat symmetric check-media-src
calling-info sip-to-pstn number set 4143*002
no remote-party-id
retry invite 3
retry register 3
timers connect 100
registrar dns:sip.cloudcalling.co.uk expires 60
sip-server dns:sip.cloudcalling.co.uk
host-registrar
gatekeeper
shutdown
telephony-service
load 7960-7940 P0S3-8-12-00
max-ephones 24
max-dn 30
ip source-address 192.168.1.1 port 2000
max-conferences 8 gain -6
web admin system name Admin secret 5 $1$Fktw$t9GQkdDdHmoYdwptO8.or.
transfer-system full-consult
create cnf-files version-stamp Jan 01 2002 00:00:00
line con 0
line aux 0
line vty 0 4
login
scheduler allocate 20000 1000
ntp server 85.119.80.232
end
Router#

You my friend are a star! worked straight away, many thanks. Just one more thing, when i make an outgoing call, it always appears as "blocked" on my phone, my sip trunk is set to allow CME to alter outgoing CLI's how would i program the outgoing CLI to 01133501788 also?
The new working config is below with your suggestion, which works!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname Router
boot-start-marker
boot-end-marker
logging message-counter syslog
no aaa new-model
clock timezone GMT 0
dot11 syslog
ip source-route
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 192.168.1.1
ip dhcp excluded-address 10.10.10.1
ip dhcp pool DATA_POOL
   network 10.10.10.0 255.255.255.0
   default-router 10.10.10.1
   dns-server 188.92.232.50 188.92.232.100
ip dhcp pool VOICE_POOL
   network 192.168.1.0 255.255.255.0
   default-router 192.168.1.1
   dns-server 188.92.232.50 188.92.232.100
   option 150 ip 192.168.1.1
ip name-server 188.92.232.50
ip name-server 188.92.232.100
no ipv6 cef
multilink bundle-name authenticated
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
sip
registrar server
voice class codec 1
codec preference 2 g711ulaw
codec preference 3 g711alaw
voice register global
mode cme
source-address 192.168.1.1 port 5060
max-dn 144
max-pool 42
load 7960-7940 P0S3-8-12-00
authenticate register
tftp-path flash:
create profile sync 0015244443466064
voice register dn 1
number 6999
allow watch
name SIP
label SIP
voice register pool 1
id mac 000F.902B.40E0
type 7960
number 1 dn 1
dtmf-relay sip-notify
username cisco password cisco
codec g711ulaw
voice translation-rule 1
rule 1 /^6...$/ /4143*002/
voice translation-rule 3
rule 1 /^01133501788$/ /6999/
rule 2 /^1133501788$/ /6999/
voice translation-profile IncomingSIP
translate called 3
voice translation-profile Translatetrunk
translate calling 1
voice-card 0
no dspfarm
username matt privilege 15 secret 5 $1$DCD0$SjWqnKgDSGVzzIKRerXh11
archive
log config
hidekeys
interface FastEthernet0/0
ip address 194.12.0.222 255.255.255.252
ip nat outside
ip virtual-reassembly
duplex auto
speed auto
interface FastEthernet0/1
no ip address
ip nat inside
ip virtual-reassembly
duplex auto
speed auto
interface FastEthernet0/1.10
description DATA
encapsulation dot1Q 10
ip address 10.10.10.1 255.255.255.0
ip nat inside
ip virtual-reassembly
interface FastEthernet0/1.20
description VOICE
encapsulation dot1Q 20
ip address 192.168.1.1 255.255.255.0
ip nat inside
ip virtual-reassembly
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 194.12.0.221
ip http server
ip http authentication local
no ip http secure-server
ip nat inside source list 1 interface FastEthernet0/0 overload
access-list 1 permit 192.168.1.0 0.0.0.255
access-list 1 permit 10.10.10.0 0.0.0.255
tftp-server flash:P003-8-12-00.bin
tftp-server flash:P003-8-12-00.sbn
tftp-server flash:P0S3-8-12-00.loads
tftp-server flash:P0S3-8-12-00.sb2
tftp-server flash:P003-8-12-00
tftp-server flash:P003-8-12-00.loads
tftp-server flash:P003-8-12-00.sb2
tftp-server flash:SIP000F902B40E0.cnf.xml
control-plane
mgcp behavior g729-variants static-pt
dial-peer cor custom
dial-peer voice 1 voip
description IncomingSIP
translation-profile incoming IncomingSIP
voice-class codec 1
session protocol sipv2
session target sip-server
incoming called-number .T
dtmf-relay sip-notify rtp-nte
no vad
dial-peer voice 2 voip
description Outgoing Geographic
translation-profile outgoing Translatetrunk
destination-pattern 0[7]........
voice-class codec 1
session protocol sipv2
session target dns:sip.cloudcalling.co.uk
dtmf-relay rtp-nte
no vad
sip-ua
credentials username 4143*002 password 7 password realm sip.cloudcalling.co.uk
authentication username 4143*002 password 7 password
nat symmetric role passive
nat symmetric check-media-src
calling-info sip-to-pstn number set 4143*002
no remote-party-id
retry invite 3
retry register 3
timers connect 100
registrar dns:sip.cloudcalling.co.uk expires 60
sip-server dns:sip.cloudcalling.co.uk
host-registrar
gatekeeper
shutdown
telephony-service
load 7960-7940 P0S3-8-12-00
max-ephones 24
max-dn 30
ip source-address 192.168.1.1 port 2000
max-conferences 8 gain -6
web admin system name Admin secret 5 $1$Fktw$t9GQkdDdHmoYdwptO8.or.
transfer-system full-consult
create cnf-files version-stamp 7960 Dec 17 2013 14:35:13
line con 0
line aux 0
line vty 0 4
login
scheduler allocate 20000 1000
ntp server 85.119.80.232
end
Router#

SIP incoming call, won't work (CME)

Hi all,
I'm facing a weird problem and the sip-provider can't help. I suppose there is a problem with the dial-peer/translation-rule but I can't figure it out...
There is a CME (c2800nm-ipvoice-mz.124-11.XW10.bin, CME Version 4.2(0)) with a
SIP trunk.
Outgoing calls are working (DID).
Incoming calls (all DID) are ringing on the same internal number.
The situation:
- external call on 0815440097 is ringing on the internal nr. 296 (should be 297)
- external call on 0815440096 is ringing on the internal nr. 296
Here the config:
================================
voice service voip
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
sip
no update-callerid
voice translation-rule 40
rule 2 /$.*$/ /9\1/
voice translation-rule 190
rule 1 /^0$.*$/ /\1/
rule 2 /^9$.*$/ /\1/
voice translation-rule 191
rule 2 /296/ /0815440096/
rule 3 /297/ /0815440097/
voice translation-rule 192
rule 2 /^0815440097/ /297/
rule 3 /^0815440096/ /296/
voice translation-profile TP_IN_SIP
translate calling 40
translate called 192
voice translation-profile TP_OUT_SIP
translate calling 191
translate called 190
dial-peer voice 2000 voip
description *** SIP-TRUNK (IN/OUT) ***
translation-profile incoming TP_IN_SIP
translation-profile outgoing TP_OUT_SIP
destination-pattern 0.T
b2bua
session protocol sipv2
session target dns:sip12.e-fon.ch
session transport udp
incoming called-number 0815440096
dtmf-relay rtp-nte
codec g711alaw
no vad
sip-ua
credentials username 0815440096 password 7 xxxx realm sip12.e-fon.ch
keepalive target dns:sip12.e-fon.ch
authentication username 0815440096 password 7 xxxx
calling-info pstn-to-sip from number set 0815440096
no remote-party-id
retry invite 2
retry response 2
retry bye 2
retry register 2
retry options 1
registrar dns:sip12.e-fon.ch expires 69
sip-server dns:sip12.e-fon.ch
reason-header override
connection-reuse
host-registrar
sh sip-ua register status
Line                              peer        expires(sec) registered
================================ ========== ============ ==========
0815440096                        20005       18            yes
Here the CCSIP MESSAGE debug (looks ok):
(call from 0000000000 to 0815440097)
===============================
Mar 8 21:55:10.469 METD: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:[email protected]:5060 SIP/2.0
Record-Route: <sip:212.55.198.132;lr=on;ftag=as00cd0e7f>
Via: SIP/2.0/UDP 212.55.198.132;branch=z9hG4bK49ff.2d35e30a71291ffe3895b39164900f36.0
Via: SIP/2.0/UDP 212.55.198.134:5061;branch=z9hG4bK1cb84749;rport=5061
Max-Forwards: 69
From: "0000000000" <sip:[email protected]:5061>;tag=as00cd0e7f
To: <sip:[email protected]:5060>
Contact: <sip:[email protected]:5061>
Call-ID: [email protected]
CSeq: 102 INVITE
User-Agent: e-fon
Date: Thu, 08 Mar 2012 20:55:10 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO
Supported: replaces, timer
X-IPCONNECT: 0815440097
X-Number: 0815440097
Content-Type: application/sdp
Content-Length: 415
v=0
o=root 770254981 770254981 IN IP4 212.55.198.134
s=Asterisk PBX 1.6.1.20
c=IN IP4 212.55.198.134
t=0 0
m=audio 11886 RTP/AVP 8 9 111 3 18 0 101
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:111 G726-32/8000
a=rtpmap:3 GSM/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=silenceSupp:off - - - -
a=ptime:20
a=sendrecv
Mar 8 21:55:10.481 METD: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 212.55.198.132;branch=z9hG4bK49ff.2d35e30a71291ffe3895b39164900f36.0,
Via:SIP/2.0/UDP 212.55.198.134:5061;branch=z9hG4bK1cb84749;rport=5061
From: "0000000000" <sip:[email protected]:5061>;tag=as00cd0e7f
To: <sip:[email protected]:5060>
Date: Thu, 08 Mar 2012 20:55:10 GMT
Call-ID: [email protected]
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 INVITE
Allow-Events: telephone-event
Content-Length: 0
Here is the VOICE DIAL-PEER debug (call from 0000000000 to 0815440097):
=============================================
Mar 8 22:00:09.498 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Calling Number=0815440096, Called Number=0815440096, Peer Info
Type=DIALPEER_INFO_SPEECH
Mar 8 22:00:09.498 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Match Rule=DP_MATCH_DEST; Called Number=0815440096
Mar 8 22:00:09.498 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Result=Success(0) after DP_MATCH_DEST
Mar 8 22:00:09.498 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersMoreArg:
Result=SUCCESS(0)
List of Matched Outgoing Dial-peer(s):
1: Dial-peer Tag=20005
2: Dial-peer Tag=2000
Mar 8 22:00:09.498 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Calling Number=0000000000, Called Number=, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
Mar 8 22:00:09.498 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Result=Success(0) after DP_MATCH_ORIGINATE; Incoming Dial-peer=2000
Mar 8 22:00:09.502 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Calling Number=0000000000, Called Number=, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
Mar 8 22:00:09.502 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Result=Success(0) after DP_MATCH_ORIGINATE; Incoming Dial-peer=2000
Mar 8 22:00:09.502 METD: //-1/8647979A82E1/DPM/dpAssociateIncomingPeerCore:
Calling Number=0000000000, Called Number=0815440096, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
Mar 8 22:00:09.502 METD: //-1/8647979A82E1/DPM/dpAssociateIncomingPeerCore:
Result=Success(0) after DP_MATCH_ORIGINATE; Incoming Dial-peer=2000
Mar 8 22:00:09.510 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Calling Number=0815440096, Called Number=0815440096, Peer Info
Type=DIALPEER_INFO_SPEECH
Mar 8 22:00:09.510 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Match Rule=DP_MATCH_DEST; Called Number=0815440096
Mar 8 22:00:09.510 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Result=Success(0) after DP_MATCH_DEST
Mar 8 22:00:09.510 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersMoreArg:
Result=SUCCESS(0)
List of Matched Outgoing Dial-peer(s):
1: Dial-peer Tag=20006
2: Dial-peer Tag=2000
Mar 8 22:00:09.510 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Calling Number=0815440096, Called Number=, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
Mar 8 22:00:09.510 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Result=Success(0) after DP_MATCH_ANSWER; Incoming Dial-peer=2000
Mar 8 22:00:09.514 METD: //-1/8647979A82E1/DPM/dpMatchPeersCore:
Calling Number=, Called Number=0815440096, Peer Info
Type=DIALPEER_INFO_SPEECH
Mar 8 22:00:09.514 METD: //-1/8647979A82E1/DPM/dpMatchPeersCore:
Match Rule=DP_MATCH_DEST; Called Number=0815440096
Mar 8 22:00:09.514 METD: //-1/8647979A82E1/DPM/dpMatchPeersCore:
Result=Success(0) after DP_MATCH_DEST
Mar 8 22:00:09.514 METD: //-1/8647979A82E1/DPM/dpMatchPeersMoreArg:
Result=SUCCESS(0)
List of Matched Outgoing Dial-peer(s):
1: Dial-peer Tag=20006
2: Dial-peer Tag=2000
show dial-peer voice summary:
dial-peer hunt 0
AD                                    PRE PASS                OUT
TAG    TYPE MIN OPER PREFIX    DEST-PATTERN      FER THRU SESS-TARGET    STAT
PORT
555    voip up   up             555                0 syst loopback:rtp
20001 pots up   up             296$               0                          50/0/1
20002 pots up   up             297$               0                          50/0/2
2000   voip up   up             0.T                0 syst dns:sip12.e-fon.ch
20005 pots up   up             0815440096$        0                     50/0/150
20006 pots up   up             0815440097$        9                     50/0/2
voip translation debugging (call from 0794142975 to 0815440097):
=========================================
Mar 8 22:35:26.145 METD: //-1/73E51DB2834F/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x46FBFCA0; count=1
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x46FBFCA0; count=0
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_translate_internal: number=0794142975 type=unknown plan=unknown numbertype=calling
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_match_internal: Matched with rule 2 in ruleset 40
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_match_internal: Matched with rule 2 in ruleset 40
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/sed_subst: Successful substitution; pattern=0794142975 matchPattern=(.*) replacePattern=9\1 replaced pattern=90794142975
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_subst_num_type: Match Type = none, Replace Type = none Input Type = unknown
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_subst_num_plan: Match Plan = none, Replace Plan = none Input Plan = unknown
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_translate_internal: xlt_number=90794142975 xlt_type=unknown xlt_plan=unknown
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_translate_internal: number= type=unknown plan=unknown numbertype=redirect-called
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_get_RegXrule: Invalid translation ruleset tag=0
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_match_internal: Error: ruleset for redirect-called number not found
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_translate_internal: No match: number= type=unknown plan=unknown
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_translate_internal: number=0815440096 type=unknown plan=unknown numbertype=called
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_match: No match; number=0815440096 rule precedence=2
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_match: No match; number=0815440096 rule precedence=3
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_match_internal: No match found
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_translate_internal: No match: number=0815440096 type=unknown plan=unknown
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x46FBFCA0; count=1
Mar 8 22:35:26.153 METD: //-1/73E51DB2834F/RXRULE/regxrule_dp_translate: No profile found in peer 20005 for outgoing direction
Mar 8 22:35:26.153 METD: //-1/73E51DB2834F/RXRULE/regxrule_dp_translate: calling_number=90794142975 calling_octet=0x0
        called_number=0815440096 called_octet=0x0
        redirect_number= redirect_type=0 redirect_plan=0        redirect_PI=-1 redirect_SI=-1
Mar 8 22:35:26.181 METD: //-1/73E51DB2834F/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x46FBFCA0; count=2
Thanks,
Norbert

Hi Alex,
Thank you for the reply.
After changing the "incoming called-number" I got the same output.
The weird think is, why the dial-peer debug shows the 0815440096 number, despite the right "to: number" in the SIP-Message.
Is there a problem with the "voice service voip" or "sip-ua"?
on the voice translation debug I see:
Match Rule=DP_MATCH_TO_URI; URI=sip:0815440097
Match Rule=DP_MATCH_FROM_URI; URI=sip:0819262424
But I guess the translation rule is maching this one:
Match Rule=DP_MATCH_INCOMING_DNIS; Called Number=0815440096
So how can the voice translation rule be set to map the entry DP_MATCH_TO_URI; URI=sip:0815440097
Thanks for the help.
Regards,
Norbert
voip translation debugging (call from 0819262424 to 0815440097):
===================================================
Mar 9 07:45:16.371 METD: //-1/439ABF97847F/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x46FBFAFC; count=1
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x46FBFAFC; count=0
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_translate_internal: number=0819262424 type=unknown plan=unknown numbertype=calling
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_match_internal: Matched with rule 2 in ruleset 40
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_match_internal: Matched with rule 2 in ruleset 40
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/sed_subst: Successful substitution; pattern=0819262424 matchPattern=(.*) replacePattern=9\1 replaced pattern=90819262424
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_subst_num_type: Match Type = none, Replace Type = none Input Type = unknown
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_subst_num_plan: Match Plan = none, Replace Plan = none Input Plan = unknown
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_translate_internal: xlt_number=90819262424 xlt_type=unknown xlt_plan=unknown
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_translate_internal: number= type=unknown plan=unknown numbertype=redirect-called
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_get_RegXrule: Invalid translation ruleset tag=0
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_match_internal: Error: ruleset for redirect-called number not found
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_translate_internal: No match: number= type=unknown plan=unknown
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_translate_internal: number=0815440096 type=unknown plan=unknown numbertype=called
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_match: No match; number=0815440096 rule precedence=2
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_match_internal: Matched with rule 3 in ruleset 192
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_match: No match; number=0815440096 rule precedence=2
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_match_internal: Matched with rule 3 in ruleset 192
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_match: No match; number=0815440096 rule precedence=2
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/sed_subst: Successful substitution; pattern=0815440096 matchPattern=^0815440096 replacePattern=296 replaced pattern=296
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_subst_num_type: Match Type = none, Replace Type = none Input Type = unknown
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_subst_num_plan: Match Plan = none, Replace Plan = none Input Plan = unknown
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_translate_internal: xlt_number=296 xlt_type=unknown xlt_plan=unknown
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x46FBFAFC; count=1
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_dp_translate: No profile found in peer 20001 for outgoing direction
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_dp_translate: calling_number=90819262424 calling_octet=0x0
        called_number=296 called_octet=0x0
        redirect_number= redirect_type=0 redirect_plan=0        redirect_PI=-1 redirect_SI=-1
Mar 9 07:45:16.379 METD: //-1/439ABF97847F/RXRULE/regxrule_vp_translate: No profile found in voice port or trunk group for outgoing direction
Mar 9 07:45:16.379 METD: //-1/439ABF97847F/RXRULE/regxrule_vp_translate: calling_number=90819262424 calling_octet=0x0
        called_number=296 called_octet=0x0
        redirect_number= redirect_type=0 redirect_plan=0
Mar 9 07:45:18.195 METD: //-1/439ABF97847F/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x46FBFAFC; count=2
debug voice dialpeer detail
=====================
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
Dial String=0815440096, Expanded String=0815440096, Calling Number=0815440096T
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Outgoing Dial-peer=2000 Is Matched
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Outgoing Dial-peer=20005 Is Matched
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ANSWER; Calling Number=0819262424
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=0819262424T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ORIGINATE; Calling Number=0819262424
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=0819262424T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Incoming Dial-peer=2000 Is Matched
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ANSWER; Calling Number=0819262424
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=0819262424T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ORIGINATE; Calling Number=0819262424
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=0819262424T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Incoming Dial-peer=2000 Is Matched
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_REQUEST_URI; URI=sip:[email protected]:5060
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpAssociateIncomingPeerCore:
Match Rule=DP_MATCH_TO_URI; URI=sip:[email protected]:5060
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpAssociateIncomingPeerCore:
Match Rule=DP_MATCH_FROM_URI; URI=sip:[email protected]:5061
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_INCOMING_DNIS; Called Number=0815440096
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Dial String=0815440096, Expanded String=0815440096, Calling Number=
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ANSWER; Calling Number=0819262424
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=0819262424T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ORIGINATE; Calling Number=0819262424
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=0819262424T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/MatchNextPeer:
   Result=Success(0); Incoming Dial-peer=2000 Is Matched
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=296, Expanded String=296, Calling Number=296T
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Outgoing Dial-peer=20001 Is Matched
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ANSWER; Calling Number=296
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=296T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ORIGINATE; Calling Number=296
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=296T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Incoming Dial-peer=20001 Is Matched
Mar 9 07:49:25.584 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Dial String=296, Expanded String=296, Calling Number=
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.584 METD: //-1/D8245087848D/DPM/MatchNextPeer:
   Result=Success(0); Outgoing Dial-peer=20001 Is Matched
Mar 9 07:49:25.588 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=90819262424, Expanded String=90819262424, Calling Number=
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.588 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.592 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=0819262424, Expanded String=0819262424, Calling Number=
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.592 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Outgoing Dial-peer=2000 Is Matched
Mar 9 07:49:25.592 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ANSWER; Calling Number=296
Mar 9 07:49:25.592 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.592 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=296T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.592 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ORIGINATE; Calling Number=296
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=296T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Incoming Dial-peer=20001 Is Matched
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=296, Expanded String=296, Calling Number=
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Outgoing Dial-peer=20001 Is Matched
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=90819262424, Expanded String=90819262424, Calling Number=
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=90819262424, Expanded String=90819262424, Calling Number=
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=296, Expanded String=296, Calling Number=
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Outgoing Dial-peer=20001 Is Matched

Incoming calls do not display contacts # TYPE (work, mobile,etc)

I am a verizon carrier and I recently upgraded from a curve to a tour 9630. I am on a business enterprise server that syncs with my outlook. On my old curve and other BB's, when I would receive a call from someone in my address book, the screen would display: the person's name, their number, and in parentheses- what contact number that was, ex: (work) (mobile), etc.. These are all still listed in my outlook and blackberry address book correctly. Now on my tour, on incoming calls from individuals in my address book, it only lists their name and number. The parentheses that listed what contact type their number was, has dissapeared and since I don't memorize #'s anymore, I dont know where they're calling from. Is this a glitch or a removed feature on the Tour? Or is it a setting that I can't find?

I have the same issue...not sure if my upgrade to BB OS 5.0 solved it.
It now shows # type when I answer the phone and on the call log screen.
Try seeing if #type is displayed once you answer the phone...If not Upgrade
Cheers
K

Contact names not showing up for incoming calls!

Seems to be a reacuring problem for Blackberry. Ive done a search for this on here and there doesnt seem to be a solution for the other devices. Like the titel states, when I have an incoming call it shows just the phone number, not the persons contact name, which is saved in my devices contacts list. I have a brand new Blackberry Passport. Just wondering if there is any fix for this?? This is a big problem for me. Don't have many contacts numbers memorized as Im sure most people dont nowadays.

Hi @svansoros
I've unable to reproduce this issue after testing so I was wondering if you don't mind doing a few tests for me followed by capturing logs so our teams can investigate? To do this you'll need access to two phone lines.
LineA = Your Passport
LineB = Another phone line
On your Passport, create a new contact entry that contains LineB's phone number, e.g. 123-456-7890 and the contact name 'Test Test'
Using LineB, call your Passport and record what appears on your display, does it show the phone number or 'Test Test'? Record what time you called your Passport as well.
On your Passport, change the formatting of the phone number in the 'Test Test' contact to 1234567890 and call your passport again using Line B. Record the time you placed the call and what was displayed 'Test Test', or the phone number only.
After completing these steps, capture logs using the steps below and send them via email to the email address I'll send you via private message. Thanks for your patience and understanding!
How to capture logs
Open the Help application.
Swipe down from the top of the screen and tap Create Report.
Tap the Snapshot tab
Tap the Save Log Snapshot button.
Once the capture is complete, the device prompts to Upload Logs. Click No when this prompts appears .
The notification message closes and the log collection screen is displayed.
The Log Snapshots are automatically saved and can be found on the device memory in the Logs folder under Device\Documents\
Send the logs as a attachment to the email address I'll provide via private message.
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BB will not Display Incoming Calls Contact Info

Hi there,
I am a new user to the Black Berry world, and have encountered a problem I hope can be fixed.
I have 84 contacts in my Adress Book in my Black Berry 8900, all with 10 digit phone numbers linked to each.
I do not pay for caller ID through Rogers Canada (Just to let you know).
The problem I am having is that, when one of my contacts call me, even though I have there phone number in my contact list their name or picture does not appear. I simply get a pop up saying Incoming Call Unknown Number...
I've done some searching online and found that in some other black berries people had this fixed by turning off their content protection in secruity>General settings> Content Protection.
This however did not work for my phone.
I have had a Sony Ericsson W580i which was capable of doing this simple feature from over a year ago and was on the Rogers service for that phone too.
I just got off the phone with Rogers and they are claiming that without Caller ID it is impossible to do this simple feature on a Black Berry.
Hope I can have my issue solved here!
Thanks in advance!
Nick

Well, unless I'm missing it, none of those posts referred to not having the CallerID service provisioned on the line...rather, they seemed to be discussing getting callerID to display from contacts in the device address book versus the SIM. Personally, I have no use for my SIM...I'm on VZW, though...not sure if other devices or other carriers can handle a BB with no SIM. Probably not.
Occam's Razor nearly always applies when troubleshooting technology issues!
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Contact photos do not display on incoming calls

when I receive a call from someone in my contact list, their photo no long shows up on the incoming call. It used to show up, but stopped some time in the last few days.
Any clue on how to get it back? Thanks.

Hey ronss,
Thanks for the question. Some features have changed with the iOS 7.1 update. Do your contact pictures still show in a small circle on the incoming call screen? as outlined in this image:
Apple - iOS 7 - Update
http://www.apple.com/ios/ios7-update/
If so, this is expected behavior with the iOS 7.1 update. If not, check to make sure that your contacts still have pictures associated with their contact cards.
Thanks,
Matt M.

No Contact Names or Pics Showing for Incoming Calls?

I just got my phone yesterday. I have clean sync with my MacBook Pro. I thought that contact names should show for all incoming calls if that person and number are in my contacts. I also thought a photo would show if there was a photo in the contact as well.
???

I had a problem somewhat similar when I first bought my IPhone as well. My iPhone would show the numbers in international format with the 011 in front of all the numbers which made the contacts not show up when calls were incoming. I had to contact AT&T and spent 4 hours on the phone until someone actually figured out what was wrong and fixed it in less than 3 mins. It wasn't even the iPhone it had to do with the phone I previously had through Cingular/AT&T. The person said it was some sort of provisioning or something like that with some incorrect settings that screwed with the incoming calls only. This problem also would make the contact picture not show up as well for anyone in your list. This might help or maybe it won't. Good Luck figuring it all out. I still love my iPhone and haven't had too many problems with it

List of incoming calls

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