List of issues under investigation by Tech Support

I would like to be able to see somewhere the list of issues which have been accepted by Tech Support as problems and are under investigation for correction in future releases.
Despite all care taken to stay as long as I could in LR 1.2, which after few bypasses worked fine for me, I migrated to 1.3.1 and discovered I had missed a couple of problems (Quick Develop Reset no longer works in 1.3/1.3.1, nor does flag as rejected with filter set to Pick and unflagged only).
Reading the posts made by users having the problem, I am unable to find out if Tech Support are aware of this, nor if they have accepted the problems described as issues to be fixed.

I am sure ADobe knows of the Reset Problem. Time will tell if it gets fixed with the next Version release.
I don't know about the other Pick/Reject issue.
No Adobe does not do a list of known issues displayed for Users to see.
Don
Don Ricklin, MacBook 2Ghz Duo 2 Core running 10.5.1 & Win XP, Pentax *ist D
See LR Links list at my
Blog for related sites.

Similar Messages

Reporting issues to Apple tech support

Hi,
I will be a new mac user if I don't cancel my order in the next few days due to all your complaints. I was wondering if "we" can report this issues back to apple tech support. Are they aware of these problems(whine noise, etc)? I understand that some of the issues are not big deal but I believe we should not experience them. I would like to know how many macbooks have been shipped without a problem.
Thanks

You have a couple of problems here (at least!):
1. Very few people actually subscribe and post to this board as actual users of the product - out of the thousands of MBP's out there - so there is not totally solid information to begin with. Most of what you hear is because the more tech savvy people are on this board and are "experimenting" with thier new MBP's and are noticing more than the "civilians" out there.
2. When there is an issue, I worry that too many times the issue is being discussed to death here, as if any of us have all the answers. And, yes, I agree with you - ALL issues must be reported to Apple - or there will be no fixes!
3. As has been mentioned by numerous long-time Apple folks here, every product has some issues that are either minor or less. Some are widespread, but most are on an individual basis. I'm betting that is the case with a lot that is being reported here. Just because the MBP is a new product does not mean you should get all worried and cancel. As I said, plenty of PB's have issues - go to that forum and you will see them.
3. The guys at the Apple Stores are good (the Genius's), however, YOU have more experience with the MBP (if in fact you have one already) than the guy in the store! I wouldn't necessarily count on them being to the "genius" level just yet! On the other hand, they know how to make things happen that you and I can't possibly accomplish.
I am looking forward to my MBP getting to me (soon I hope) and will hope that I experience none of the issues reported here. However, if I do, I accept that as an early adopter of new technology. If that is something you can't do, then I suggest you cancel. However, I don't think you have much to worry about. Sure, maybe "famous last words", but in my eight month experience with Apple, they are all they say they are and their reputation is golden.
Bob

Complaints on new FIOS and especially tech support

I had FIOS installed a week ago and have already experienced an outage of my internet and phone for nearly 36 hours. Actually I'm stil not sure if it was an outage as I got several excuses from Verizon. My main issue comes with calling tech support (TS). It's nothing like dealing with verizon wireless which is a piece of cake. Calling Verizon to order or possibly order FIOS is very easy. They answer and WANT to talk with you. Calling tech support is another story. Twice I finally hung up after being on hold for over 30 minutes. The people on TS are nice and professional so the complaint is on Verizon and it's system. It would seem the left hand doesn't know what the right hand is doing when it comes to handling these issues. Notwithstanding I am a new customer and already don't have much faith in my FIOS purchase based on this 36 hour outage. I also cannot get in touch with TS and when you do be prepared to get various and conflicting answers. I'm not sure what I hope to hope accomplish here by doing this but someone in corporate needs to see these complaints and do something about this. Anyone ever see the commercial about the banks and all kinds of excuses being made about not being responsible for the issue. Well this is somewhat Verizon. (I got a phone call from Verizon as I type this and I let the machine take it-Verizon president left me an automatic message saying he's sure I'm already enjoying the FIOS services.) Oh brother.

No need to call. The issue was resolved today regarding the phone and internet being down. My main issue is the inability of getting in touch with tech support without waiting forever. This needs bigwig attention and action.

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

How do I speak with someone from tech support for a issue??????

I have tried many times to download the correct software for my HP OfficeJet 7410 printer. I always get a error message. "THE SYSTEM CAN NOT FIND THE FILE SPECIFIED". ("C:\Users\R61\AppData\Local\Temp\7z611S7\Setup\..\Setup\Blocksysus...) What is that???. Their wesite is of no value to help me. In frustration, then I tried to buy the driver software. Again, they could not help. I used to be able to print. Using their website, I was able to test print and test scan. All is well with that, so why can I not print? I have two other computers that are connected and print fine. My laptop will not print. It used too. Why are my downloads of the correct software not allowing the install of software?

JDMAN
The problem is likely one having to do with a previous installation failure or a minor corruption - a misplaced instruction, a bad link, something in the File System on the computer that is not where it belongs.
Regardless, the issue is not likely the fault of the Full Feature Software. That does not mean the computer is bad, it means that there is situation present on the computer that the normal installation program cannot handle. Programs are smart, but there is a limit to what can be done during a standard installation.
You can certainly call HP:
Contact HP – USA - Phone Assistance
List of
HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
Including UK and Europe
Warranty Required – USA and Canada
USA – Contact HP // Self-Help – Email - Chat
====================================================
You can, if you like, take a look at the following Post:
From pcwizard for Windows 7
Solved - Install Error "The system cannot find the file specified" (hpzprl40.exe)
The solution likely fits your situation. Do understand that where the Post suggests the member install the Full Feature Software, that you would install / work with the Full Feature Software for your printer:
HP Officejet 7410 All-in-One Printer Drivers
The entire Post is lengthy; contains much in the way of repeated content, does not always stick the the subject at hand, and also contains some devisive comments that, frankly add nothing to the constructive solution. You may take away from it as much or as little as you feel is useful for your situation.
One of the last entries in that lengthy regale regards Windows 8.x -- the contents might be useful to Forum members running Windows 8.x:
Printer Installation in Windows 8.1: 'System cannot find file specified' Message
NOTE from JonW: In addition to the details in this document I would recommend TURNING OFF REALTIME SCANNING when you have MCAFFEE LIVESAFE 2014 installed.
=======================================================
Option - Install from the Device Manager
This is an alternate method to install the Driver that may be useful under some conditions. In the context of this overall procedure, it is necessary to have at least downloaded the software from the Printer’s support pages (so that the software package is located somewhere on the computer).
Control Panel > icons > Device Manager > Imaging Devices >
Right-Click on your Printer >
Update Driver Software > Browse my computer for driver software >
Let me pick from a list of device drivers on my system >
If applicable: Select the proper device Version from the list > Next
You may be presented with a prompt asking permission to install the Driver:
Select Install to continue
Restart / Reboot the computer and log in
=======================================================
I am not a Printer Expert.
I hope this helps.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Frustrated - Multiple issues with Fios TV/DVR - need advice on dealing with tech support

I have been a Verizon Fios customer since Feb. 20th (all of two and a half weeks). I signed up for my bundle on-line around 11am on the 20th, and had a technician out for install within a few hours on the SAME day. I thought that was impressive - and I was looking forward to having a more reliable and fast internet connection than I had been experiencing with Brighthouse.
The technician who installed was very friendly, and although he had some issues (apparently, there was a Verizon box in this house before us, but someone ripped it off the wall, so they had to run new wire all the way out to the street) the install went pretty quickly and smoothly.
The first few days went along without a problem, and the internet was great. Some of the functionality of the DVR was less than I'd hoped for, but some of the other features were great. I had a glitch trying to set up my online account, but I used the online chat feature to work with tech support and she was able to correct the issue. We noticed a couple times in the evenings that the TV would pixelate - but it only happened a few times and was very brief.
On Sunday the 26th, our real issues started. The live TV started freezing, then having a liquid-like pixelation problem, sometimes no sound. We tried to watch a recorded show from our DVR list and received error messages stating that we didn't have DVR. We called Verizon tech support and a very rude person reset the box several times and apparently even reinitialized the box and the result was that the box wouldn't even turn on anymore. He said that he'd have a new box shipped out to us and that it would arrive by Tuesday or Wednesday. My husband got on the phone at that point and suggested to him that since we were brand new customers (less than a week) and that since we had service installed on the very same day that we ordered it online, that certainly they could have someone bring us a new box on Monday morning. The technician told us that he would transfer us to the billing department because we could probably just cancel the service. We were both dumbfounded. Especially considering that he had been rude from the minute he took our call, and while we were obviously frustrated, we were never rude. We were eventually transferred to someone in billing who said she had never heard of such a thing and that she could not help us unless we wanted to cancel. While this was going on, I had unplugged the box again, let it sit for several minutes, then plugged it back in - and the tv worked. And the DVR worked. We assumed that maybe something the tech support guy did had worked after all. Well, it worked until the next morning. We had error messages saying we had no DVR. A reboot of the box worked again. After work, in the evening, it turned out that scheduled shows didn't record. So, we called tech support again and asked for our new box. We were told we'd have it by Thursday.
New box arrived Thursday and we set it up that evening. Went through trying to get all of our recordings set up again and finally sat down to watch tv. I switched to Showtime (which we are subscribed to in our package) and received an error that the channel was not available, press B to troubleshoot or call tech support with this code. Pressed B, went through the steps and the channel came back. Then, proceeded on to HBO, also part of our subscription - and we received the same error. We pressed B and this time going through the steps did NOT correct - so we called tech support. After working with the girl for over an hour, she finally determined that we needed to be switched to billing to have them remove our HBO package and then put it back on and that should correct the problem. So, while we were waiting for billing to come on the line, we started flipping channels again. Now, channels that had previously worked were now showing the error that the channel was unavailable - even non HD, non premium channels. When the billing girl got on the phone, she said there was really nothing she could do with that being the case and that downgrading our package and re-upgrading it would do nothing - that we needed technical support. She got us on the line with a different tech support person who said that we were obviously having signal related issues and that we needed a tech to come out to look at the wiring. He scheduled an appointment for us for Friday. That call took over 2 hours.
On Friday, the tech came out and spent time checking all of the wires coming in to the house - he said we had multiple splitters on lines that didn't need splitters and that this was likely causing a signal disruption and was probably the cause of the failure on both boxes. He removed some of the splitters and apparently streamlined some of the wiring. We still had the original box and the new box. He hooked up each box and they both worked - all of our premium channels worked, DVR was good, etc. We boxed up the old box to send back, kept the new box and had tv that worked just fine for a few hours... then we started having the channel not available issues again. And, now - we were also getting messages saying that we weren't subscribed to a channel - and this would range from HBO all the way to a non HD standard tv channel. A reboot will work and restore function - for a while. However - scheduled shows aren't recording - or record for 7 seconds and stop. Or record for a while, then have a 20 minute gap in the middle where it's frozen, etc. This has been going on since a few hours after the technician left Friday evening. And, I have to say - when the tech left Friday - everhything seemed fine. He had tested the signal strength - seemed completely thorough and was very nice. I don't think he could have known, at that time, that the problem wasn't fixed.
We have not called back to tech support yet. We're busy with our work and our lives and we're also frustrated. I know it will take another several hours and don't have much faith that there is any resolution. It seems to me that we probably need the whole house completely rewired - brand new - start over. I'm thinking there's a bad wire in there somewhere.
This morning with my coffee before work, I tried to watch a tv show in my DVR list that apparently didn't record properly - no surprise (it froze and skipped over half the show). So, I went to On Demand and found the show. (Without Bay News 9, I'm kind of lost with morning coffee, so I need a show of some kind) It started to play and was going along just fine, till I received a CableCARD (tm) Pairing Information is not available message. I tried the auto fix in the menu, rebooted, etc. It worked for a few minutes, then stopped again. At one point, I got an error saying the set top box lost video due to a network connection failure. Great, does that mean my internet is going bad too?? While looking around in the menu function, I clicked on the self diagnostics feature. It filled in all the information, as I'd seen it do before - except when it got to the package description. This time, instead of Ultimate HD, HBO, VOD, etc., etc (like I'd seen before). it told me that my package is: Arabic, Armenian, ART (Arabic), Extreme HD, HBO, Prime & Ultimate HD, Prime HD, RA, RAI (Italian), etc., etc. Huh??? Really???
So, I'm not sure now what the deal is - would a signal issue cause my subscription package to change? Do I get on the phone with someone at tech support for another few hours? Are they going to send yet another box? Are they going to come re-wire the whole house? Is it worth it? This is really ridiculous. Do I cancel and go back to Brighthouse with my tail between my legs? At least with them, I knew that my internet connection would be wicked slow at certain times of the day, but at least I knew it was coming and could expect it - and I could at least count on my tv and dvr recording my shows.
When I logged into verizon to vent on this forum, my account said that it was unable to access my DVR. When I clicked on manage my DVR, it just says Bad Gateway. Not a great start to our relationship, Verizon.
I really need some advice. Should I stay or should I go? And, if I stay - what is the best way for me to explain this to tech support so they will do the right thing and fix this? And, what is "this" anyway? Bad box, bad wiring?
Any help would be greatly appreciated.

Replied to private message with all information including name, address, phone number and account number. Thank you.

Is there really not an email address for tech support that you (or I, if absolutely need be) could forward my below email to? ( I really do not want to waste time being put on hold on the phone.) Issues times 3 - Regarding iPad 2 with IOS 7: 1.) I can

Is there really not an email address for tech support? ( I really do not want to waste time being put on hold on the phone.)
However, I have 3 Issues Regarding iPad 2 with IOS 7:
1.) I can no longer open up the apps from the update page. (I used to be
able to & it was a quick way of making certain that I wanted to keep an app
before I updated it.
2.) I have many apps that I have updated since installing the new
operating system & they now have "open" symbols next to them, but I don't
know how to get them off of my update list (since that has already been
done to them).
3.) My iPad has gotten stuck or frozen more in this last week since the
new update then has in the last 2 years put together. (It seems to be stemming from the "Updates" page as sometimes that page is just white & will not open, even though everything else opens & I have an internet connection.)

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430http://support.apple.com/kb/ht1430
 Cheers, Tom

Permission issues when trying to run any adobe app, tech support guy quit after trying to fix it for 2 hours

I don't know what to do. Any of my adobe apps give the same error:
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
The aforementioned tech support person was a test account he made, and spent a long time doing stuff with all the permissions for the adobe files. Eventually he got it so illustrator at least would launch, then immediately crash. He just quit without a work not too long after that.
I'm running windows 7, 64bit. On my own personal computer. Please help
note: I was also having issues with creative cloud, which managed to get fixed

Caps folder contains database file like Cache.db , Media,db , pdb.db which holds the information regarding Apps installation on system and other essential data, in some cases if the files are corrupted , it is essential to remove Caps folder .
Once you delete Caps folder , CC app will list Apps with Install button as it does not have information regarding installation of CC apps as the Media.db file will be deleted along with it.
In this case , it is better that you uninstall the Apps which is not listed as Up to Date ,and being listed with Install button even though it is already installed.

Very strange Issue, and cannot find a reasonable solution or Tech Support help / Will PAY for HELP !!

So, without going into great details that cannot reasonably be explained, the scenario goes a little like this:
When editing a PDF, and with nothing else open on the computer, Adobe Acrobat Pro XI tends to "hang up" and become unresponsive. The only plausible solution is to force command and restart Acrobat in hopes it will open correctly the next time. Sometimes this works, other times - nope .. Does not resolve the problem. So - can anyone recommend a solution? I have contacted help and they had to to delete a Adobe Preference file, and this seemed to work while I still had them on live chat. Once offline, it happened again.
Here is the really weird thing, I thought that I fixed the issue (as I am doing this for my boss on his Macbook Pro) and was able to quickly edit a PDF .. but when I handed the computer over to him - literally in only 2 minutes - he proceeded to edit the same document and was not able to. He got the never ending rotating circle of death
So - that is problem #1
Problem #2 is with the inability my boss has to use CC offline. I have personally reconnected to our CC account and verified all settings, and when I perform my tests at the office, everything seems fine and all programs work as should. However, he is now on business travel and says the "Trial Expired" keeps popping up. What is going on? This is literally frustrating him and me with what little knowledge I can assist with resolving the trial expired issue. How many days can you be offline with CC? Tech support says up to 99 days .. Clearly 4 days is ridiculous and I am not able to duplicate the scenario when I have his computer but what would it work for me and not him?
I just need to resolve this whole Adobe Acrobat issue as to finally get it resolved and fixed once and for all.
BTW, called in outside computer help from a local company - and the computer guy was working to get it fixed, but it seems even with live chat or phone support - it has now been escalated to Tech Support 2 .. This make any sense or logic? I believe he has uninstalled and reinstalled Acrobat and now it is only creating more issues. I think he tried to install a trial version and activate the subscription but it failed.
Any HELP? We are desperate and I'll even pay via PayPal to get a resolution to this problem if any recommendation leads to a solid solution. Guaranteed !!

Actually I also noticed that usual heat with wifi and game play.. However this was extreme heat. I wasn't able to hold it for long time and had to drop it.
So can that bulge can be ignored and should I start using it back again. Though that bulge appeared after that heating issue.
Beside the hardware, safety would be my bigger concern. Perhaps because I have heard few incidents with mobile phones where battery generated heat and caused some defect in bodies and continued use resulted in a blast in battery causing physical harm.
So if its advised to try it by charging 100% and monitoring backup time or any other advise.

I am unable to update software or backup my devices. Apple techs unable to resolve the issue after hours of phone support over the course of several months.

I am unable to update software, transfer purchases, sync, or backup any of my 3 devices. I have tried using iTunes on other computers, uninstalling iTunes with tech support walking me through, using a different user on my computer, deleting photos off of my devices, using an ethernet cable instead of connecting with wifi, uninstalling my antivirus software and firewall, and had my laptop examined by several techs who all determined there was nothing wrong with the laptop that explains what has been going on. I am also unable to view or download purchases on iTunes. Clicking the Itunes store results in a blank white screen. I get various error messages, including -9886. Apple techs and now the engineers have been unable to resolve the issues thus far, even after several hours of phone support over the course of several months (about 5 hours this month alone). I have done everything they've suggested, even when they've suggested I do something over again, and I'm becoming frustrated. I would greatly appreciate any advice you can offer. Thank you in advance for your time.

Hi there
Sorry for hijacking your thread as put by Dahveed. However I have resolved my issue so I thought I'll share it with the rest of you.
I checked for the error 3194 in youtube and I found some good videos that tell you how to resolve the problem. The issue I was facing was the actually (I know because I have resolved it now) the communication between my computer and apple server which can be fixed as following (if you are using windows):
There is file in following directory:
C:\Windows/system32/drivers/etc/hosts
The file normally has no extension and it is in file format. You need to open it and make sure that every line that has apple server id starts with "#". In my case one of the line started directly with the ip address and then gs.apple.com.
Perform your restore/update after that and hopefully it should be resolved (mine did).
Cheers

HT203177 I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo

I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo backup (loosing previous backups). Now I'm out of warranty and still having this problem. Any help is greatly appreciated.

I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo backup (loosing previous backups). Now I'm out of warranty and still having this problem. Any help is greatly appreciated.

IPAD MINI RETINA SCREEN VERSION IOS 7.1.2 can't success download apps , need to reboot every times only can download apps. Is iOS problem or hardware issue.? Local agent switch sale and tech support can't fix my problem.

I Purchase iPad mini retina screen on July 7 2014 at Malaysia local apple sale agent switch store somehow now my iPad did restore to latest iOS 7.1.2, before that and after also facing 1new issue is my iPad mini cant success download apps and error message show can't download at this time, either retry or click done. My internet is good condition no line down, I reboot my iPad only can download but sometime can't need to reboot twice only can download. Very sad local sale and tech support can't help to solve my problem...

Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If that doesn't help, tap Settings > General > Reset > Reset Network Settings
You will have to re enter your Wi-Fi password.
No data is lost due to a reset.
If nothing above helped, try here > iOS: Troubleshooting Wi-Fi networks and connections

Tech support said I was the only one having issues!

Verizon,
How can you possibly say no one has complained or had similar issues with this phone when I come to this site to discover that hundreds of people have posted complaints? I have had major issues with my LG revolution since I have got it and have constantly been told it is a software issue and the next software update will fix it, guess what no software upgrade has ever fixed any issue. Freezing up, random restarts, never receiving/sending some text messages, claiming it must just be my phone when everyone I know with this phone has issues, short battery life, just to name a few issues and then when I call to say I want a different phone because this phone is not acceptable I receive RUDE CUSTOMER SERVICE.
As my family has been loyal Verizon customers for many years this is blatantly not acceptable. These are issues I have never had with any other phone from your provider and now all of a sudden this particular phone will not send texts and not receive others intermittently? This is a service issue and a device issue! I don't care how you fix it, but I want it fixed! Before a service rep reply's to this saying "download the newest software as LG has addressed the issues in it", I have and (surprise) it did not fix anything! As a loyal customer for many years I want a phone that works. When my alarm doesn't go off because my phone is frozen causing me to miss class or work that's an issue. Before you tell me well it may just be your individual phone why don't you look through this forum at the number of people that are having the SAME issues on their 3rd, 4th, 5th, 6th, 7th phones! I DO NOT WANT ANOTHER LG REVOLUTION I NEED A PHONE THAT IS RELIABLE. I spent a large amount of money on this phone expecting it to be a reliable cell phone, this is not what I expected. Every time I have gone to Verizon to get my phone fixed or traded in I am told that they need to see the issue occurring at that exact time, how can I do that when many of the issues are intermittent?
With so many people on here having so many issues with this phone how can you simply ignore this problem? Switch my phone for another phone of equal or lesser value PLEASE I would love to choose something else other than this phone. If an issue isn't resolved I assure you when my contract is up I will be switching to a different provider causing your company to lose a lot more money in the long run than if you switch out my phone, and as I am sure I'm not the only person thinking this be ready to lose a lot of customers over not resolving an issue with an incompetent phone.

Hello
I did exaclty as VW told me to do regarding this phone. It locked up, again, I drove to the store and the Manager tells me it is my fault becuase of apps or something I am doing. VW needs to understand that as a Customer I purchase a product to use. They advertise them to be used. I also understand that I am a sucker for staying with VW. OR it could be the early termination fee that bugs me for a Phone that I can't use. If there is one App that is a common app that does not work, then all the similiar issues would be an easy fix. The Manager forgot to ask me about the prior tech support-- this is a phone I have reset 3 times with 2nd tier service. I have removed every app.. I have installed one app at a time over a period of a month. The random freezes and lock-ups are never the same. Today's freeze of the day was the slide lock--no longer worked. The LG Revolution is the problem. Now, I try not to make calls on it--so that is does not drop them. I have removed every app for several weeks and had more lock-ups than if I have apps iinstalled. The problem with this phone is not the Apps, it has a memory leak, or a design flaw. I have my calls fowarded to a different phone just so I dont have to have the phone freeze during a conversation.
Today was the last straw--It will be replaced, but not replaced by anything other than a LG Revolution. This is my 3rd replacement.
If you were lucky to read this post and have an LG Revolution that works--that is wonderful!!
For me, this phone has been a reason to leave Verizon. I just can't believe after following their instructions, I am told it is my fault, and no we will not give you any credit towards a new phone. I was asking for a$50-100 bucks off a new phone...
I pay hundreds of dollars each month for the last 10 years and this is what I get for my money.

Purchased new camera nikon d7100 and camera raw will not open any nef files, talked to tech support and they assured me an update would fix issue, did update and have same issue still

I have photoshop cs5 and after purchasing a nikon d7100, photoshop will not open any of the nef files like it did with my nikon d90, I contacted support and they assured me after update that issue would be resolved...still not resolved, any suggestions?

Good day!
Please check this list to see which version of ACR supports the camera:
Camera Raw plug-in | Supported cameras
Then please check your version (Photoshop > About Plug-In > Camera Raw).
As you should see your version is not up to the task.
You can either buy a license for a more current version of Photoshop (CS6 is still available) or switch to the … Cloud License model or use the free DNG Converter.
Regards,
Pfaffenbichler

I was wondering if there is a way i can live chat with tech support online. Account issues/compromised.

I need to talk with tech support, but don't have a phone, cause i can't afford one. My account has been comprimised and need all the devices logged into it logged out.

Go here and click on Account Management. Select a topic and you should be able to select Chat as an option for help.
https://getsupport.apple.com/Issues.action

List of issues under investigation by Tech Support

Similar Messages

Maybe you are looking for