Literally Just installed the Creative Cloud app...downloaded one app, Photoshop,...

but now when opening the CC app there's an error that says "Download Error" Press Retry.." etc... no apps load for me to download now. I uninstalled the CC app and re-downloaded/re-installed that but nope. Also threw away the oodb file as suggested on the site but nope.
I had a good online chat with someone and was really happy with the prospect but now the trial is failing after about the first 15 minutes?
Latest OSX

Hi Jeff-
I (CanonBoy) visited that page and tried it all. Totally wiped all Adobe files whether invisible or not. Ran the cleaner, disabled all virus, tried both ethernet and wireless with no luck. The mac I have is barely two weeks old; our internet connection even newer. Though the GlobalSign Root CA cert doesn't show in my Keychain access, all the tests pass. I even tried to download the cert but was given a message essentially "you already trust the GlobalSign Root CA" so I'm guessing the steps shown on that page you linked to was for older OSX versions. Screenshot of the basic problem:
The only thing I haven't done is try it on my wifes Win8 laptop....which wouldn't be ideal anyway. I wondered if there was a permissions problem as a co-worker pointed out that a file should just be replaced normally rather than having to remove it first so that omb.db or whatever that's called perhaps was the start of the problem.
I was going to cancel my trial thinking maybe there is some remote issue and start again from that point, but then I get "Contact customer service to cancel" so I'm not going through creating a new Adobe ID with a different email and such. It's too bad. I've used Illlustrator since it was Illustrator 88 and all the others as they came on the scene since 1991 but this new method of delivery seems to janky where it really should be rock solid if they're going to save on production of actual dvds, packaging materials, transportation of the goods etc.
Thanks for the link-
Kelly

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I can't install the Creative Cloud app for desktop...

I've tried several times to install the creative cloud app (or any other app for that matter), I can download it but it won't install. I'm using windows 7. This is the message I get ...
I've been to the customer support website and followed the instructions for minimising start up apps and anti virus software - no luck! I've just signed up for cloud membership and I'm losing my patience with this, could someone at Adobe please help.
Many thanks

Mrw2020 please try the steps listed at http://forums.adobe.com/message/5834539#5834539 where this topic has been discussed.

What does error code 50 mean when installing the creative cloud app?

what does error code 50 mean when installing the creative cloud app?

Hello,
This thread may help
Error code 50
Let us know!
Regards,
Jo-Marie

I installed the creative cloud app on my lenovo pro 2 laptop and it wont open

I installed the creative cloud app on my Lenovo yoga pro 2 and the app wont open

Hi nicole
try this Creative Cloud won't start
regards

Nothing will download off the creative cloud app (Photoshop, Illustrator, etc...)

Hey.
I'm trying to download Photoshop and Illustrator from the creative cloud app. I can't seem to get either of them to download after purchasing the monthly student package. Photoshop seems to download fine until it stops at either 42/51/52% and will never finish downloading. Illustrator never even begins the download process and just sits at waiting. I'm running Windows 8.1 and have never had this problem with any other program. As for troubleshooting it I'm not sure what I could do so I simply deleted all creative cloud data off my computer and tried again from scratch, no use. Also did a system update and restart, again to no avail.
Please advise,
Jesse.

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I just installed the creative cloud but i can't open it (also not as admin)

see title

The software is super finicky and as much as we appreciate John T Smith's links to fixes, none of them fixes the problems.
Good luck. We've bought a product that doesn't work as advertised and we are told to install previous versions which do not have the features we bought into CC 2014 for.

Can't download cc apps. They won't show up on the creative cloud app.

After several problems trying to install the Creative cloud app I finally got it to install after booting into safe mode. Now that CC is installed when I click on the tabs application tab it doesn't work. I also tried downloading it from the website which just prompts the creative cloud app and then it keeps loading on the application tab.

Hi Neverask3 & Kazuum,
Really sorry for the experience that you had with the Creative Cloud Desktop Application . Can I please request you to try the following Kb article and suggest if this works for you or not .
App doesn’t open | Progress wheel spins continually
If you are able to get the Applications populated in the Apps tab and the problem seems to be with the download , can I please request you to share a screen shot of the error message so that we can proceed in the same direction.
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Kartikay Sharma

How many computers can I install my Creative Cloud apps on? May 5, 2012 5:57 AM -- Cloud Busted!!!!

Ok so i was just about to sign up for the cloud... having big problems with the Application Manager not being able to connect to the Interent (???) and re-directed to Customer Service. S aw this question about how many machines one can install on... blown away by Adobe's answer... 2!!!
2? Two? Deux??? Are you guys for real? This is 2013... we have many more than 2 devices... the subscription should be for me, not my machines.
I suppose i do notunderstand the meaning of a Cloud based Solution. Is it me or is Adobe out to lunch on this one? And b4 the Adobe ppl respond telling me to 'review the licensing agreement' like it the original (locked) post... perhaps it is you, Adobe people, who should review your licensing agreement!!! I see no reason to pay Adobe for a Cloud Solution now. It serves no purpose that I can see. Unfortunate... re-tool it Adobe and get back to me.

Hi pacman,
You can install the creative cloud apps on as many device as you want, but simultaneously you will be allowed to use only 2 device at a time as per EULA(end user license agreement).
You can contact Adobe support they will let you know more about the creative cloud membership.
http://www.adobe.com/support/chat/ivrchat.html
OR
Visit this link for CCM FAQ
http://www.adobe.com/products/creativecloud/faq.html

I have an urgent question about my indesign. I had problems with the creative cloude app and then uninstalled it and then installed it again. Now it is not opening and I cannot download it again either. Pls give me help and advice if there is anything I c

I have an urgent question about my indesign. I had problems with the creative cloude app and then uninstalled it and then installed it again. Now it is not opening and I cannot download it again either. Pls give me help and advice if there is anything I can do to repair it

Please authorize ADE 3 with same credentials that you used with older version of ADE

I've just purchased CC and can't download the creative cloud app? Help would be appreciated! :)

I can't download the Creative Cloud App?
After purchasing CC Complete, it says to click here to download the app and it just takes me to a white page with the four loading squares that just keep circling.
If necessary to know, I have a MacBook Pro and great internet connection.

Hi,
Here is the download page :
https://creative.adobe.com/products/creative-cloud?
If you still not have access to this page ,check and clean you hosts as explained in step 3:
Sign in, activation, or connection errors | CS5.5 and later
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I'm trying to download Photoshop CC with the creative cloud app. When I click on updates it just spins and spins, nothing happens. Help!

I'm trying to download Photoshop CC with the creative cloud app. When I click on updates it just spins and spins, nothing happens. Help!

Hello,
I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC (together with the Apps) doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter

I have just migrated from my 2009 IMac to a new 5K, the creative cloud app somehow is corrupted & not working

I have just migrated from my 2009 IMac to a new 5K, the creative cloud app somehow is corrupted, I have un-installed the old app. Downloaded the creative cloud app again & re-installed but I just get a blank window & no apps showing or even a login screen

Mac Migration and Time Machine DO NOT WORK with Cloud program activations due to hidden files
Sign out of your account... Uninstall... run the Cleaner...
-Restart your computer... Sign in to your account... Reinstall
-using the cleaner after uninstalling and before reinstalling is needed
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Hi! I just joined the creative cloud. As a photographer I would like to download photoshop and lightroom. When I try to do this, before the download starts, I get the message: 'we are experiencing some problems, please try later'. I've tried multiple time

Hi! I just joined the creative cloud. As a photographer I would like to download photoshop and lightroom. When I try to do this, before the download starts, I get the message: 'we are experiencing some problems, please try later'. I've tried multiple times for the last 3 days but no change... Any ideas?

Michelmolder please try utilizing a different web browser. If you continue to experience difficulties then I would recommend reviewing Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install Photoshop and Lightroom directly through the Creative Cloud Desktop application.

The Creative Cloud App for desktop can't be installed on my Macbook pro

I've have bought the Photoshop + Lightroom applications via the creative cloud. I can download the installion file for Crative Cloud app for desktop and I can start the installation process but it is interrupted halfway through with a message saying "The following problem have encountered: Creative Cloud for desktop could not be installed". There are no hints for any solution. I've tried to use Opera instead of Safari but the same thing happens. Is there anyone that knows what the solution for this problem is? Sincerely Lars

Thank you! You solved the problem!! /Lars
3 jan 2014 kl. 22:34 skrev AMreso <[email protected]>:
Re: The Creative Cloud App for desktop can't be installed on my Macbook pro
created by AMreso in Creative Cloud Download & Install - View the full discussion
Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )
Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )
Remove Adobe application Manager/Adobe creative cloud .
Restart the computer and redownload Adobe Creative cloud and install it.
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Just updated via the creative cloud app and now lightroom won't even load.

As the title states:
I've just updated via creative cloud app, ran lightroom from the standard shortcut on m desktop and got 5.7. Exited that and tried to run from the new shortcut. No load.
Thought it might be to do with still having 5.7 installed, so uninstalled that via creative cloud app and it still wouldn't load. Noticed that the creative cloud app still showed lightroom as being installed (5.7 had disappeared on first uninstall). Selected uninstall again and this time it went from the installed section of the app to being an option to install.
Installed new version and it won't load.
Could someone please advise how to resolve this as I would like to be able to access my files and the changes I made.
Thankyou in advance,
Matt

Moderator:
Please note. The solution posted to sign out of and back into creative cloud app appears to have worked
I didn't see that before writing this post.

Literally Just installed the Creative Cloud app...downloaded one app, Photoshop,...

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