Live cam sync detected by Win XP but not detect by "Live! Cam Sync (VF0520) Starter Pack"

When I connect cam to my USB port It is detected by the system and working properly when running from My computer(USB Image Device #2). But when I am installing the software "Creative Live! Cam Sync (VF0520) Starter Pack 2.00.18" then it says "Setup is unable to detect a supported product on your system".
When I connect the cam first time to the system It create instance (USB Image Device) in my computer and works fine and software was also installed to the system.Then I ran my software it shows parental control image and did not detect any image then I plug-out cam from the usb port and then plug-into different usb port the new instance(USB image Device #2) after this software not detect the camera. I uninstall the software then I trying to reinstall again but It not detect the camera and shows error "Setup is unable to detect a supported product on your system" while my cam is attached to the usb port.
Hope you understand my problem. Thanks in advance.
I used Windows XP professional service pack 2

buddy, sorry but i have bad news for u .... i had the same problem .... i contacted the customer support and they kept tossing me around between tham asking me to do this and that and the other thing and none of them worked .... ok .... i had to exchange the cam from where i bought it .... the replacement workd for two days .... and then broke off again the same way the first one did .... its cheaply manufactured cam is what it is all about .... i contacted them again .... anyway the last email they sent me saying that they had escalated the problem for more investigation and i did not hear anything from them till now .... and by the way it doesnt matter what operating system u r using .... i used on windows 7 and xp sp3

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