Live Chat Issue

Since your website no longer offers an email customer service option I have been trying to get connected with a customer service rep on your live chat. Unfortunately your reps are always busy and I cannot seem to get a hold of anyone to resolve my issue. I would love to pay my bill but will not be doing so until this issue is resolved. Please contact me via email since I am not going to sit on my computer for hours on end hoping a customer service rep MIGHT become available at some point. Verizon's move into social media has hurt their customer service reputation.

Is there a reason why you can't call customer service at 1-800-922-0204 from another phone or *611 from your phone?

Similar Messages

  • Question about Cisco Tec support Rep Live chat issue .

    Hello guys, I recently just tried to do a session of live tech support on cisco web site about a issue trying to get my router to change the speed of the wireless connection from 54mbps to the potiental maxium of 300mbps. Well This is my second time using the live chat feature and the 2nd time, the guy was asking for my router name and passowrd. I didnt feel to comformtable doing that since my first time using the live chat , the tech guy didnt ask for my operating system, or my passowrds or anything of that nature? Is that normal for a live chat guy to do that? I figured hes was trying to do a remoate access to my computer and I was thinking, they probably dont do that for free especially over a live chat. Anyeone thoughts or am i being over crictical. thanks

    if you are not comfortable then dont give them the info.
    i have not had a reason to ask then to do this, however back in the day i had a sony live rep (we were on the phone too) remote into my router to allow me to setup my sony base station (think slingbox but its made by sony) so i could get it to work when away form the home. this was a few years ago so it happens today. some businesses/stores even offer it as a solution. so dont freak out that they asked you that. dell does this for example...
    give them a call and have them on the phone with you instead.just have them give you the directions on what to do.... if not, come here and ask the questions...

  • I'm trying to place an order for 3 iPhoto Albums, but the system won't take the billing address. I'm in Costa Rica and will send the albums to an address in Miami. Can't find any support live chat for billing issues.

    I'm trying to place an order for 3 iPhoto Albums, but the system won't take the billing address. I'm in Costa Rica and will send the albums to an address in Miami. Can't find any support live chat for billing issues.

    You need to use a credit card with a billing address in the same country as the delivery address.  Since there's no Apple Print Store for Costa Rica I assume you're using the United States print store.  Therefore you'll need a credit card with a billing address in the US.
    OT

  • Cannot reach live chat for a Photosmart 7520 connection issue

    I am trying to reach live chat for a connection issue which I dealt with last week with my Photosmart 7520. I have  case number and my printer is under warrenty. 

    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

  • Ask the Experts Live Chat - Home Hub 4

    Hello,
    Stephanie and I are pleased to announce our next live discussion with some of our BT experts! It's about one of our latest new products, the Hub 4. This will be a great chance to get our Hub 4 experts onto the community to tell you a bit more about that and answer any questions you may have.
    We have added the Chat transcript below for any of you guys who missed this event.
    7:02
    JacquiBT: 
    Hello everyone.
    Thank for you joining our ‘Ask the Experts’ Live chat. I would like to introduce Dave, Sam and Emma who are our hub 4 experts and will be answering your questions tonight. I would like to invite you to ask your questions now.
    7:03
    [Comment From imjolly imjolly : ] 
    why are there no adsl stats available on the HH4
    7:04
    [Comment From DS DS : ] 
    evening all. Are the antennae omni directional?
    7:05
    Sean Donnelly: 
    Thanks for the question, Emma will respond
    to that question Imjolly
    7:05
    JacquiBT: 
    Thanks DS, Dave will respond to your question now
    7:05
    Dave: 
    Hi DS, yes they are
    7:05
    [Comment From Steve Steve : ] 
    Are there any plans for new firmware on the hub 4 to bring new features?
    7:06
    JacquiBT: 
    Thanks Steve, Dave is answering that question for you
    7:07
    Dave: 
    Hi Steve - yes there are. There will be more information available about this - and any new features - before each firmware drop.
    7:07
    [Comment From Steve Steve : ] 
    why can you not opt out of BT WIFI on the home hub 4?
    7:07
    Dave: 
    Hi Steve - you should have no problem doing this through the Hub Manager
    7:09
    JacquiBT: 
    Some great questions coming through, the experts are typing up responses now
    7:09
    [Comment From DS DS : ] 
    Personal testing - Why is the 2.4GHz range less than the HH3 when at a distance from the hub, but better close up than the HH3?
    7:10
    JacquiBT: 
    Thanks DS, Dave is answering this now for you
    7:10
    [Comment From George George : ] 
    Will the 'Home Network' page show a HH4 instead of the Current image of the HH3?
    7:11
    JacquiBT: 
    Thanks George, Sam will answer that for you
    7:11
    Sam: 
    Hi George, the HH4 image will be displayed in place of the HH3 in the next firmware release
    7:12
    Dave: 
    Thanks again DS - you shouldn't find that, but this can depend on a lot of different factors in the home. I've found mine to be a bit better actually! But it should be pretty much the same for most customers.
    7:12
    Sean Donnelly: 
    Did you know the Hub 4 has Smart Setup?
    Easy set up in just a few minutes. No CD or computer needed, it's all online and works on any device. Set up your Hub 4 router and access all your free extras like BT Cloud and BT Family Protection in just a few clicks.
    7:12
    [Comment From DS DS : ] 
    Is it possible for BT to allow us to move the BTWifi SSID's to another channel, leaving our own SSID on a less congested channel?
    7:12
    Dave: 
    Hi imjolly, sorry for the delay, Emma asked me to reply on her behalf. We have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
    7:12
    JacquiBT: 
    Hi DS, Sam is replying to you now
    7:14
    [Comment From JamesS JamesS : ] 
    What speeds can I achieve over wifi, assuming I'm connected to 5ghz? Thanks.
    7:14
    Sean Donnelly: 
    Did you know the hub offers Easy Wireless?
    Connect wirelessly by selecting your BT Home Hub connection on any compatible device and just push a button on the Hub and you're connected. It's that simple. No passwords needed.
    7:14
    JacquiBT: 
    Hi JamesS. Dave will reply to your question
    7:14
    Emma: 
    Hi imjolly, we have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
    7:15
    Sam: 
    Hi DS, moving BT Wifi SSID's to another channel is not possible on the HH4. However, we are looking closely at the wi-fi SSID's the hub broadcasts to see whether we can improve this experience.
    7:15
    Dave: 
    Hi James, 5GHz maximum data transfer rate of 300Mb/s; this will tend to translate as an optimal actual speeds of up to 100 Mb/s - depending on lots of factors in your home
    7:15
    [Comment From George George : ] 
    Why did you remove the built in plastic wireless info tab with a card?
    7:15
    JacquiBT: 
    Hi George, Dave is going to reply to that question
    7:16
    Dave: 
    Hi George - this was part of the design process, we've tried to make it even easier for customers to find their wireless information. Now it's not integrated it's a little bit more accessible.
    7:16
    [Comment From thebennyboy thebennyboy : ] 
    I currently have the HH3 and would like to know what noticable difference it will make having a HH4 over a HH3? We use the ethernet ports and the wireless.
    7:17
    JacquiBT: 
    Hi Bennyboy. Emma is going to reply to that question.
    7:17
    [Comment From Paul Paul : ] 
    How much faster is the processor in the home hub 4, compared to previous versions? how will this effect my online experience?
    7:18
    JacquiBT: 
    Hi Paul. Sam will answer that for you
    7:18
    Sam: 
    Hi Paul, the processor is a staggering 3x faster compared to the HH3
    7:19
    [Comment From Guest Guest : ] 
    Although opted out of BT wifi the hub still shows as being active
    7:19
    JacquiBT: 
    Hi Guest, could we ask that you post this on the community so the moderators can pick this up
    7:19
    Sean Donnelly: 
    Did you know that the hub 4 offers Dual band frequency which makes for a more reliable wireless connection?
    Smart dual-band technology reduces wireless interference and drop out’s giving you a reliable connection for all your devices.
    7:20
    [Comment From Guest Guest : ] 
    When you opt out of BT WIFI it appears to only opt out on the 2.4ghz channel and not the 5ghz channel. Are you looking into this?
    7:20
    JacquiBT: 
    Hi Guest. Dave will reply to your question
    7:21
    Dave: 
    Hi - thanks for this feedback, we'll definitely look in to it for you
    7:21
    Sean Donnelly: 
    Excellent questions coming through folks
    7:21
    Sean Donnelly: 
    Our experts are typing answers so please keep them coming
    7:22
    [Comment From Josh Josh : ] 
    Is it a known issue that the HomeHub 4 has problems identify the Xbox 360 as a media center extender when connected through a wired connection?
    7:23
    JacquiBT: 
    Hi Josh. Sam is replying to your question
    7:23
    [Comment From Winston Winston : ] 
    How much power does the home hub 4 use?
    7:24
    JacquiBT: 
    Hi Winston. Dave will respond to your question
    7:24
    Sam: 
    Hi Josh, we are aware of this issue. This is a problem with the Xbox rather than the HH4 but something we are reviewing together.
    7:24
    Emma: 
    Hi the bennyboy, the main advantages of the hub 4 are the faster processor (3 x faster) and 5 GHz wifi. There is no interference with 5GHz so you get better performance and as the range isn't as wide you dont have to share the bandwidth with neighbours etc. the hub still has 2.4 GHz so you still have the range you have withhub 3 too!
    7:24
    Dave: 
    Hi Winston, I am afraid there's no simple answer as it really depends on what features are in use. But the Hub 4 meets the latest Broadband Equipment Energy Code of Conduct targets for energy consumption.
    7:25
    [Comment From Mel Mel : ] 
    Why did you ignore your existing customers loyalty by charging them for a new hub, don't they pay enough already in their monthly fees?
    7:25
    JacquiBT: 
    Hi Mel, Dave will reply to your question
    7:25
    [Comment From Winston Winston : ] 
    How long did it take you to design and develop the home hub 4?
    7:26
    JacquiBT: 
    Hi Winston, Emma will reply to your question
    7:27
    [Comment From George George : ] 
    Will we get manual power save back?
    7:27
    JacquiBT: 
    Hi Gerorge. Sam will answer your question
    7:28
    [Comment From Jade Jade : ] 
    Does the home hub 4 support ip6 through a future upgrade?
    7:28
    Emma: 
    Hi Winston, It was about 2 years when we first started the project with the first ideas and concepts
    7:29
    JacquiBT: 
    Hi Jade. Emma will reply to your question.
    7:29
    Emma: 
    Hi Jade, thats something we are working on so yes something for the future
    7:30
    Sam: 
    Hi George. With regards to the manual power save feature, we have looked to make this automatic for all of our customers. However, you are able to change the brightness of the lights as an additional step.
    7:30
    Dave: 
    Hi Mel - we've made a lot of changes for our existing customers since the launch of the Hub 3 a couple of years ago. Our customer offer for the Hub 4 only £35 - a really big discount compared to the full price of £109! We've also created a range of recontracting deals that contain a Hub 4 for only the cost of delivery. If you're out of contract or in the last 3 months, you could take advantage of those offers as well. We really want all of our customers to be able to take advantage of these options!
    7:31
    Sean Donnelly: 
    Did you know the Hub 4 has a faster processor? Inside the BT Home Hub 4 router is our latest Broadband processor – the brains of your Hub. It allows you to pass information between connected devices quicker than ever. So if you are transferring files from one computer to another or watching a film streamed from another device, the BT Home Hub 4 won't slow you down.
    7:31
    [Comment From thebennyboy thebennyboy : ] 
    Our house has very thick stone walls and the wireless is weak in certain rooms. We have a few devices in our house that support 5Ghz Wi-Fi. Does the HH4 also work ok with home plugs that use your power cables to provide network connectivity?
    7:32
    JacquiBT: 
    Hi thebennyboy. Sam will respond to your question
    7:32
    [Comment From Calvin Calvin : ] 
    What future developments are in the works for home hub 4?
    7:33

    DS wrote:
    Not many of my Q's are showing either. Could be busy I guess......
    yeah I can tell, I know your quesitons are pretty good but if you notice that JacquiBT is deliberately choosing the questions she wants to go through. The whole chat is based around the fact that they have added 5ghz. I am appauled as I was hoping to at least ask one question. 

  • First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help!  I am not a technical person, I just want to be able to use Photoshop Elements and ge

    First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help!  I am not a technical person, I just want to be able to use Photoshop Elements and get on with it. I bought Photoshop Elements via Amazon some months ago and it worked fine.  I then got a message that advised that the trial version would expire, which it subsequently has (I have been trawling your site for weeks and weeks trying to find an email or phone contact to get some assistance).  Relucltantly, I am now typing this - and I suspect it will not help in the slightest!  I bought the FULL not TRIAL edition of Photoshop Elements and I have contacted Amazon who confirmed this, but say I need to contact you.  Can you please let me know how I can resolve this?  Louise A Fraser

    Hi Louise, sorry to hear of your problems. This is not Adobe. We are mainly support volunteers, other users like you, trying to help one another.  You need to contact Adobe directly for activation and licencing issues. Click the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
    1. Adobe Photoshop Elements
    2. Adobe ID, and signing-in
    3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
    It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on. Don’t let them pass the buck. Stay connected and ask to speak with a supervisor if necessary.
    Click here to get help now Contact Customer Care

  • Problem with Live Chat

    I choose "Live Chat" from the Contact Us page, then I choose Prepaid Services (my topic), and it tells me there are agents available, but I am lost.  If I click where it tells me there are agents available, I go nowhere.  Any suggestions?

    Lorimorgan633-  I apologize in advance for any inconvenience.  I will submit feedback for the issue you are having when attempting to contact our chat service.  You can also contact our Pre Pay team at 1-888-294-6804.  Have a great weekend.  EmmaM_VZW Follow us on Twitter @VZWSupport

  • I need live chat support

    I can't find the place on the blackberry website where one can chat live with tech support. Is there such a place? If so - please help me with a link if you can! Thx.
    OK this is not getting any replies. Perhaps I should do more of a poll-type thing. Do you think there is a live chat tech support function on blackberry.com?
    Anyone?
    OK. Fourth time editing the message. It seems to me that - statistically speaking - the odds of getting a reply after 40 minutes and 26 views are quite small. There's someone on the list with over 4 000 views and 6 replies. Thx anyway to the 26 who viewed.

    So I'm guessing there is no live phone support...a human being I can call to help me resolve an issue? I am unable to sync with my computer and Outlook. If such help is non existing, I'll just go get a different phone. This phone and AT&T have been a lot of problems...that will no longer devote time and effort. If you wish to keep me as a customer...I suggest you contact me today.

  • Cancel my membership but Live Chat isn't working!

    Hi, I recently ordered Creative Cloud but I decided to cancel it and te forum says to go through Live Chat but for two days it hasn't been working. Can someone help me cancel it, please? It is an emergency.

    Send messages with your iPhone, iPad, or iPod touch
    iOS: Troubleshooting Messages
    Send a group message with your iPhone, iPad, or iPod touch
    Since you didn't explain not working - look at the 3 links I provided to resolve your issue.

  • Web OS live chat

    No device
    Is WebOS live chat supposed to be working. When I try to use it I get the spinning icon and says connecting but never connects.

    I've used it at one of the display units at a nearby Office Depot.
    (I did let them know in Mumbai that some of the links I was being sent were outdated!  They were still using .palm.com in many of them instead of .hpwebos.com)
    WyreNut
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

  • My Verizon "Live Chat" help, still no option

    I have scoured the FAQ's  and looked through the forums for this. Most recent I came across was from last year, which asked what I was also wondering, how do you access Live Chat from your My Verizon page, and why is there no option or button to click to simply bring up the Live Chat so we can ask a question quickly without having to go through all the wasted **bleep** of calling and working through all the automated crap.
    Several people had asked this on the same post, and they got 1 legitimate answer from a Verizon Rep/Moderator stating that they know it was something customers had been wanting and asking about, and that Verizon was looking into getting the issue fixed, so we could access a Live Chat person when needed.
    Well, currently, all I still see is the occasional pop up for Live Chat help once in a blue moon, that's it. Here we are over a year later from the post I read which was answered by a Verizon Rep/Moderator, and still, no fix, no option anywhere on the Verizon Home Page, no option anywhere on our My Verizon page, NO WHERE in the Customer Support COntact section to contact any Live Chat.
    What's the deal here Verizon? Over a year later, and you still haven't fixed this so we, as your customers, can readily and easily access a Live Chat person when needed? Instead we need to hope a pop up shows to access it, or go through all the automated **bleep** on the phone. Personally, if I have a quick simple question, and I can't find an answer in the Community forums, I would much rather ask a Live Chat Rep quick, rather than waste 10 or 15 minutes on the phone, to ask a 10 second question.
    It's ridiculous, and I am getting very disappointed with how Verizon is handling this. This feature could really simplify things for all of us, and maybe for you also.
    Don't you think it's about time you dealt with this and added the feature for us to access a Live Chat Rep easily, when we need too? It's been well over a year since I read the reply I found, seriously, I think that is more than enough time for your programmers to add this to the site.

    Thanks for the replies guys. For the life of me though I can never find ANY links for Live Chat Help. The day I posted the OP, I had just had a Live Chat pop up, and closed it because at the moment I didn't need assistance. But it wasn't maybe 10 minutes later I did have a question, and I scoured the ENTIRE site, and found absolutely no way to get Live Chat. So if you say it is there, I must just have some awful timing, or terrible luck with it.
    Seems extremely silly that it would only show up here and there if they do offer regular Live Help. It should be an easy help feature to find at any time. Not here and there when they supposedly have someone answering the Live Chat. After all, they are paid Reps who are supposed to answer questions when needed.
    Just a few minutes ago, when I came on to the site, the Live Chat pop up came up for me again. Here it is not much later and it shows me no where to click to bring it back up. The way I see it, is if they are going to offer Live Chat Help for people, so we don't have to spend 10 minutes going through the automated phone crap to ask a question that might take 30 seconds to answer, then they either need to add a permanent link in the Support section for it for people to be able to readily speak to someone if needed, or just do away with it period. Makes absolutely NO sense to ffer it as basically a "part time" service. I've worked many years in Customer service for Best Buy, Sprint PCS, to name a couple helping people with rebates, account questions, payments, etc., and never did we have some silly "part time" option for people to use.
    If you are going to offer the service, to make it easier for people to get assistance, then get on the ball and into the 21st century, and make sure the service is readily available. Multitasking is a way of live for any Customer Service Rep, and there's no reason why all their Reps shouldn't have the option to assist via Live Chat when needed.
    Just my opinion though.
    Again, thanks for the replies. Appreciate it.

  • Adobe Web Site and Live Chat do not work

    Most pages on the adobe support site give me the Jboss error message
    413 Header Length too Large
    I missed the phone support deadline by 15 minutes and the live chat support doesn't work either.
    Anyone else having these issues?

    Hi Joshua_U,
    I would request you to to perform the steps of cancellation mention in these links
    http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
    In case you are still unable to complete it, please inbox me your order number.
    Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
    Regards,
    Rajshree

  • Where is live chat support?

    "Industrial Psychology" = PhDs in Psych that design ads and colors and even seats & tables @ Mc'Ds...it sucks, but it works.  
    I was "led" to believe LIVE CHAT SUPPORT would be available to me (so I could close my old account after I failed.  I opened this PREMIUM account thinking that should do it.  Now I'm led in circles back to my own questions (MUCH like Medicare parts B and D providers...or ebay)!
    HOW CAN i FIND LIVE CHAT SUPPORT?
    tHANKS!
    Solved!
    Go to Solution.

    Dear Readers,
    These types of enquiries must be resolved with the assistance of Skype Customer Service.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    Below is a slightly annotated version of the instruction to file your request with Skype Customer Service, and to receive a reply via e-mail. 
    Regards,
    Elaine
    How can I contact Skype Customer Service?
    Skype offers help and support through:
    The Skype Support website
    The Skype Community
    The Heartbeat blog
    Skype blogs
    Email and Live chat (for eligible customers)
    To get help with the issue you’re experiencing:
    Go to the Support request page.  You will be asked to sign on to the Skype website at this step.
    Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry.  Some information that might help with your problem is displayed.  These are the FAQ articles pulled from the library for your review.
    If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen.  Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
    Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
    If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
    We don’t currently provide telephone support.
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Why is live chat closed during stated open times?

    I tried asking a question in this forum yesterday. No reply. Today I asked why the live chat is closed during posted open times. I am so frustrated that I don't know what to do. The suggested answers to this question didn't even come close to answering it and yesterday the same problem occurred with my original question about mail attachments. Is there some way to talk with a live person either through email, chat, or phone? Please help

    I understand about the volunteers, but what about my original question concerning my inability to add an attachment from my Mac documents to an email? I still don't know what the problem is or how to fix it. When I follow the directions on doing an attachment, my entire computer freezes up to the point of having to unplug it and start over. Not a good solution to a frozen computer, and even as computer illiterate as I am, I know this is not a good way to go. I also cannot resume downloading Firefox 3.6.13. I get absolutely nothing when I try except another issue with a frozen computer.

  • O2 Live Chat- waste of time and full of empty promises and lies.

    I just wanted to share with you my experience of 'problem resolution / customer care' with o2. This post is directly linked with my as yet unresolved previous post titled 'lack of support from o2 when things go wrong.' Although this is shown as resolved, trust me, it is not !! Below are exerts from the 'Live Chat' sessions that I have had with o2. For fun, you could play spot the offer of a promise, and then try to find where this has been upheld by o2. (to save you wasting your time looking, I'll tell you now, there are none) Thought the matter had been resolved, it looks good, but looks can be deceiving……….o2: I've arranged the credit amount for you.o2: I've forwarded your details to our Support team and filled the Consumer credit request form for you nowo2: And I'm waiving off the amount of cancellation fee £104 for you now.o2: Please be with me while I do this for you now.Me: ??? that is great. I really do appreciate your help. I'll stay connected.o2: Thanks.o2: Thanks for your patience and I'm sorry for the delay in getting back to you.o2: I can appreciate how frustrating this may be for you.o2: I've done this for you now.02: This will be processed for you in next 3 days and You'll receive the credit in the next bill .o2: Yes, be assured and you can trust me. I've personally arranged this for you now. I hope I've resolved your query to your satisfaction. After seeing that the money has NOT been refunded onto my bill as of yet……………………. o2: Thanks for waiting.o2: You'll receive the refund in next bill.Me: So what does this mean, that you will take 105 from my account on 2nd May and then refund it a month later?o2: Yes.Me: But that is crazy, you have not claimed the money yet, so still have time to apply the credit and thus cancel the bill. Why should you have 105 pounds of my money for one month, when you have already agreed to refund it? This just does not make sense.o2: It's already generated and the request is also been made.o2: I'll request you to call our customer service number for the same. The next month and the next bill, and ………………………… still no refund……….. o2: I'm sorry the refund isn't showing on your account. I understand that this has been stressful for you. Don't worry, I'll ensure that after today, this is sorted for you once and for all.O2: Ken, your details on the previous contract were with phones4u and I'm not able to refund it on that account at the moment. I can see the bill for the termination charge though.o2: Now, would it be fine, if I put the credit on your current account that you've signed up the new contract for?o2: This credit balance can be adjusted with your future bills or I can transfer it to your bank account directly from my end.Me: can you please transfer it directly to my bank from your end please, as it has been outstanding now for over a month, and I don't want it outstanding for longer.o2: Yes, absolutely. I'll do this for you.Me: Thanks, and out of interest why did (previous o2 customer care employee) not do this at the start. Either this or just cancelled the bill that had been created for this amount. This would have saved a lot of time and stress on my behalf in having to chase this now for the third time-albeit I will state again (third customer care employee who I am talking with today) that I know this is not your fault- but I am sure you can understand me being unhappy about this.o2: What I'll do for you is keep an eye on your account from my end and ensure that the credit balance is in your bank account immediately after the next bill is adjusted.o2: Yes, I can understand that this has been stressful for you Ken and I'm sorry that (previous o2 customer care employee) didn't do this for you.o2: I'll try my best to get this transferred to your bank account as soon as possible. I'm sorry for the trouble you've had to go through to get this sorted. Please give me a chance Ken and I won't let you down.Me: Okay, I'm happy to do that, but do you have a time frame for this being sorted. I appreciate that you are doing your best, but the phrase 'as soon as possible' is rather open ended.o2: I'll email you by the end of day to tell you when the amount will be in your bank account. Would that be fine? Despite the ‘Please give me a chance Ken and I won't let you down,’ no e-mail and no refund to my bank account so here we go again……………………………… o2: I've checked and can see that we have already credited the £105.50 to your O2 account which is still in the recent charges section of your bill and will reflect on your next bill.Me: okay, but as per my chat with ??? , that will be another month and ??? said that he could / would arrange to have the money paid back into my bank accountMe: He also said that he would send me an e-mail later that day re when the money would be paid back. However, by the looks of it this has not be done, because I certainly have not received any e-mails from ???.o2: I'm sorry, you'll have to call us on 202 free from your phone to get the amount transferred onto your bank account as due to the security reasons, the bank account details can't be shared online.Me: Can you provide me with details as to who I should further my complaint to, and do you have a legal department that I should contact if I proceed with this to the small claims courto2: I'm really sorry ken.o2: I can understand now what you are feeling.o2: But please don't take us wrong. I'll definitely add a note to your account and will see that your complaint is soon resolved.o2: You can email our complaints team [email protected]: Will someone from your complaints dept be able to call me tomorrow. If they can then I will happily speak with them. But I feel that I would be wasting my time to contact / e-mail them.o2: As I'm from an online chat team, I won't be able to arrange a callback from them.o2: But I'll request you to call us on 202 free from your phone and you can speak to a manager and resolve your complaint. The above are exerts only from the live chat sessions thus far, as I would not want to post the whole sessions for fear of crashing the system. I have also removed employee names, as I believe that o2 do this anyway when they edit these posts. Please let me know if you have received poor service also, as I am currently seeking to take this further and one option could be to contact someone such as Watchdog from the BBC, thus others may not end up with o2 and this level of poor service. 

    Couldn't have put it better myself.  I have a 24 month contract with O2, £37 a month for the iPhone 4s. My iPhone 4s was faulty, Apple advised me it was a common hardware problem they were aware of and that I should contact O2. The first advisor I spoke to was very helpful. Agreed to swap my phone for a reconditioned 4s free of charge. I asked if I could pay extra for the iPhone 5 and he agreed to sell me a reconditioned handset for £75 and a doorstep swap for my old phone. At first I thought this was fantastic and said yes. Later on, my partner reminded me that I'm paying £900 for a 2 year contract, and for a phone that is supposed to remain fit for purpose for that period (as per the Sales of Goods Act). I started to think they should have provided me with a brand new phone as the fault was not due to me, but due to a common hardware issue. I became even more annoyed when I realised £75 for a second hand phone on top of what I'm paying in my contract was crazy. I contact O2 and explained this matter at length. No joy. Now - that problem might be a matter of opinion, but what happened next was disasterous. The following day I met with the delivery driver, who handed me a grubby iPhone 5 - no case, no box, not so much as a plastic bag. It was covered in some kind of white dust/powder and dirty with fingerprints. The more I looked at the phone the more I felt I'd been dooped. When I went to charge the phone, I realised my old iphone 4s charger didn't fit. I had no idea I needed a new charger and nobody advised me. When I went to insert my sim card, I realised that wasn't going to fit either. No one had advised me. I didn't even get the fork to open the sim card slide. So there I was, stuck without a phone. I opened the live chat. After explaining myself at length, I got a series of "Please hold while I do my best to try to sort this problem for you now" and loads of other cheesey meaningless lines. By this stage I was furious. When the person came back to talk to me, he advised I borrow a friend's charger to use my phone. I explained there was no one and I needed to use my phone that night. I also explained about the sim card, and the dirty phone and lack of box etc. They kept fobbing me off and telling me they would send me a charger, totally ignoring the fact this transaction was unacceptable. I got nowhere, so I hung up.  I went to the O2 store to get a nano sim. I explained the situation to the advisor, and he told me to go home and use the Swap My Sim page. Given that I'd explained the entire situation to him, I expected everything would be ok. No. Turned out I needed my old phone and old sim to do this. Back to the live chat. I explained the whole situation to the new advisor and hoped for the best. I went round in circles with him for about half an hour before he got the gist of my issue.  That seems to be the general vibe from live chat - round and round in circles, nobody listenting properly and cheesy lines like "my heartiest thanks".  My whole situation has made me think I'll leave O2 when my contract expires. Better with a tin can and a string. 

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