Live Chat won't work and Firefox freezes as soon as I open it and click on something once but if I then open a second Firefox window it seems to work OK.

I had drafted a message about my Firefox freezing up when opened and, before I hit "Post Question," I tried to check to see what add-ons I have. Somehow that opened a new page on top of the one I was on. When I tried to back up to my message to hit the "Post Question" button, I got this screen which doesn't ask for my username and e-mail address and seems to assume my message got sent. So here's the question: Is this the first or second question you've received from me? If the first, then I have to find a way to start over.
While I'm asking question, why is it so hard to find out in Firefox 4.0 what add-ons I have installed? And why can't I go forward and back in any tab to any of the screens opened under that tab? 4.0 should be an improvement, not a degradation.
Thank you.

The "Use custom settings for history" selection allows to see the current history and cookie settings, but selecting this doesn't make any changes to history and cookie settings.
Firefox shows "Use custom settings for history" as an indication that at least one of the history and cookie settings is not the default to make you aware that changes were made.
If all History settings are default then the custom settings are hidden and you see "Firefox will: (Never) Remember History".
"Never Remember History" means that Private Browsing is active and "Always use private browsing mode" gets a checkmark.
You need to remove the checkmark on "Always use private browsing mode" to leave Private Browsing mode or chose the "Remember History" setting.
*https://support.mozilla.org/kb/Private+Browsing

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