Live Monitoring and Recording for VPN Remote CAD Agents in UCCX

Dear all,
We have deployed UCCX 5.0(2) for one of our customers.
Silent Monitoring and Recording are working fine for local agents.
We have deployed new Remote agents using IP Communicator and Cisco VPN on their PC. Everything is working fine but could not monitor or record them.
We have made site-to-site VPN using a PIX and give these agents Hard Phones 7942. Everything is working fine but could not monitor or record them.
We also installed WFO QM client on their PCs in order to record calls but no way !
Is there any way that we can use in order to make these agents silently monitored and recorded?
Thanks for all.

good afternoon,
I am not a senior guy but we experienced the same issues with monitoring users at home on VPN. After some trouble shooting I found that most users are on wireless and when I had them plug in with a cable we could hear their calls and record fine with no issues. Though, the agents preferred to be on wireless, of course! the senior engineer did mention something about changing the Codec and utilizing some DSP resources.
MM

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Hi xseadog,
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Was blocked up with actually setting up the experiment in physical sense. Keeping all the bits and pieces in right place.
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The temperature is K type thermocouple. Recording temp every 1/12 sec.(0.0833 sec) after spark.
I have made a provision to trigger the spark manually – through push button. But this mode requires me to start recording press and temp., before pushing the button to generate spark. Hence keen on using the trigger initiated through Labview.
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