Live office database errors in Citrix - underlying WebI reports work fine

Hi,
We have a live office report with 30 tabs in the excel file i.e. 30 webi report parts in it. It accesses 20 webi reports, each built on a BEX query.
Please see below the error which users get while running the report in Citrix environment. The underlying WebI report has no database errors, and we were able to run the Live Office reports at the same time on LAN. The Citirx users get these database/auth errors intermittently, on different tabs of the report at different times - the underlying BO reports are error free and users have proper rights to execute them.
"An error occured while opening the report. The report does not exist; youhave insufficient rights to open the report; or you cannot make a connection to the BusinessObjects Web Service. (LO 02010)
Failed to get the document information (LO 26315)
A database error occured. The database error text is: ...."
Please help.
Thanks,
Soumya

Hi,
BO Version is BO XI 3.1 SP2 FP2.1
Datasource - BEX queries BW Relese 701, support pack level 8
We have made users login to Infoview and checked that they are able to execute the WebI reports. Also, earlier they were able to run all reports, so there is no access problem.
These errors started occuring when we had to refersh BO Universes after some of the BEX queries changed. We even asked users to stop using the excel files on which they used to get errors, thinking the files may be corrupt. Then we sent them new files which we had successfully refershed at our end. But still they get these errors in their environment.
Please advise.
Thanks,
Soumya

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I am building live office excel objects from WEBI and objects are refreshing properly and if I open the documents later in the same day or next day, getting the following error repetedly. It is working fine for the first time ane next time it doesn't and the source for these reprots exist in WEBI Public folders.
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