Live-Office Error in WebI reports

Hello,
After I upgrade my server to BO XI 3.1 SP4 my live-office in production environment stop to works.
Every WebI report that I try to add (freeze after I select the report and before its preview) or refresh keep running until give a timeout error.
Any one has faced some issue like that? In my DEV environment I did the same upgrade and got no errors and this only happen in WebI reports.
Best Regards,
Ruy.
SAP has return my message and said that a solution for this problem will be available in FP 4.1.
Edited by: Ruy Osório de Freitas Neto on Nov 9, 2011 11:27 AM

Hi Jawahar,
thanks for guiding me to this KB, I did the suggested modification i.e:
Add the following to the command line for the DSLBridgeServer (adaptive processing server)
"-Dbusinessobjects.connectivity.directory=C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0//dataAccess/connectionServer".
I'm now testing by refreshing the webi reports. Lets see if I see the "csEX" error again.
Regards,
samique

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Hello All,
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Anyone else having any similar errors? or have any resolutions?
BOE Version: BOE XI 3.0
Live Office Version: XI 3.0 FP2
Xcelsius Version: 2008 SP1
Description of Dashboards
·          Dashboard pulls about 22 tables that have been built within a WEBI report into Excel via a Live Office connection
·          I updated web services URL for each connection and set each to u2018Update on Loadu2019
·          I then exported the dashboard both to a local SWF and to InfoView
So on to the issues:
·          Issue #1: Iu2019ve noticed when I load the dashboard for the first time in the day that I get error LO26000, but then it doesnu2019t show up for subsequent loads during the day
·          Issue #2: About 20-40% of the time, I will get errors LO26315 (one error popup is generated for each table that does not get loaded), however, I always get varying numbers of this error in one load (i.e., different numbers of tables are not getting loaded) but usually it is around 3-4 errors u2013 in addition, it is always different tables within the dashboard that donu2019t get loaded
So in other words, when loading the dashboard, about 20-40% of the time I will get these LO26315 messages, but it canu2019t be caused by specific tables that are causing errors (since different numbers of tables donu2019t get loaded AND it is different tables each time)
Re: Issue #1 u2013 I have already troubleshot the servers not being running with support and I showed them that the servers were all running, but I was still getting this error
Re: Issue#2 u2013 I originally thought this could be caused because the WEBI Processing Servers that Live Office was using to download the tables were at capacity and therefore were faulting because they did not have enough memory to allocate to the requests, so I tried assigning the WEBI source report to a WEBI Processing Server Group that we have that gets very little traffic. This seems to have reduced the number of times that I get the error messages, but hence, I am still getting them.
BTW u2013 The dashboards that Iu2019ve created that consume less tables (5-6) seem to give me errors much less frequently, if at all. So I am convinced, perhaps incorrectly, that these errors have something to do with the number of tables that Iu2019m trying to pull.

Hi Ulrich -
Thanks so much for the reply - and very prompt too. I really appreciate you taking the time to read through the long post.
I couldn't agree with you more regarding consolidation of the reports. Unfortunately, I think you would understand that this comes at the cost of a much more complex Excel model. As my client is currently comfortable building WEBI and working within its environment, it's great for long term maintenance of the dashboard if they can build the reports in WEBI and levergae it's inherent functionality rather than building complex Excel logic (of which can cause other issues for Xcelsius). For example, if you have to build INDEX functions on top of INDEX functions on top of INDEX functions. Would be great if there was a way to leverage the 'INDIRECT' function in Excel, but unfortunately it isn't supported yet, so you have to build INDEX on top of INDEX (which works, but I've heard isn't officially supported either).
So, anyways, to your point, I'm definitely with you in terms of consolidating tables, but I'm hesitant if it means building extremely complex Excel logic....
In terms of the 'Refresh on Load' - I can test the other option that you mention, but my gut would tell me that I'd get the same errors, since I'm getting Live Office errors (since the Live Office routines would be the same in both cases) and not Xcelsius errors with the Initialization freezing, etc.
I have had the same experiences with you regarding LO26315, but unfortunately neither of these causes are the answer to my problem.
Suggestion #1:
We have 11 WEBI processing servers, and yes, while some of them may be stuck in the state of 'Starting', etc. that is definitely not the case for all of them (they are usually in 'Starting' mode because the server failed because of a capacity issue that cause it to fail).
Anyways, I've heard from Business Objects engineers that the dashboard Live Office connections will use the same servers that the WEBI source report is scheduled to. So, I scheduled the WEBI source report to 4 of the 11 servers that get utilized very little (hence they never fail). This should essentially eliminate this as being a cause.
Furthermore, with BO support on a webinar, I have checked to make sure all servers were running, then loaded the dashboard, and then still gotten the LO26315 errors.
Suggestion #2:
There are no changes to the report that have been made. As I mentioned, the LO26315 errors only show up about 20% of the time that the dashboard is loaded, in this time there have been no updates made to the WEBI report. Here is a typical scenario.
1st Dashboard Load: Get error LO26000
Close Dashboard
2nd Dashboard Load: No errors
Close Dashboard
3rd Dashboard Load: Get Error LO26315 x 3 (meaning that 3 tables of the 22 didn't load - let's say table 1, 2, and 3)
Close Dashboard
4th Dashboard Load: No errors
Close Dashboard
5th Dashboard Load: Get Error LO26315 x 2 (meaning that 2 tables of the 22 didn't load - except this time it could be tables 4 and 6)
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Basically, it is always a different set of tables that don't load (give errors) and it doesn't happen everytime the dashboard is loaded.
Because of this, I'm strongly thinking this is an issue with the Live Office product and how the data is retrieved, but hoping it isn't....
After all - if Live Office works for pulling 3-4 tables (simple dashboard), then it should also be built to handle complex Enterprise dashboards as well (15-20 tables)....

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we have built up an Live Office connection to SAP BW query data to create a dashboards, which can show the data also in offlne mode. We are using exactly the same procedure as recommanded by Ingo Hilgofort in [End-to-End Scenarios With Xcelsius 2008|http://www.sdn.sap.com/irj/boc/index?rid=/library/uuid/90ad73b1-506c-2b10-9e9b-9fde523f010a].
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Sebastian Koeffer wrote:
Hi Gowda,
>
> an instance of the report did not solve our problems. Even if it does, this is not our preferred solution. Anyway we would like to prefer to use the direct universe connection (Create new universe query) instead of linking to a Webi or Crystal report.
>
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I am creating the prompt on the dimension "Account Class" at WebI level.
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Also,
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This Dimension has detail object called "Account Class (Key) "and "Account Class (Medium name)".
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regards,
Nisha.
Edited by: Nisha Makhija on Oct 15, 2009 4:56 PM

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