Live office excel error

Hi,
I am building live office excel objects from WEBI and objects are refreshing properly and if I open the documents later in the same day or next day, getting the following error repetedly. It is working fine for the first time ane next time it doesn't and the source for these reprots exist in WEBI Public folders.
"An error occurred while opening the report. The report does not exist; you have insufficient rights to open the report; or you cannot make a connection to the BusinessObjects Web Service. (LO 02010)"
Also fewtimes we are getting below error message while refreshing the Live office object
Error message:
"An error occurred while opening the report. The report does not exist; you have insufficient rights to open the report; or you cannot make a connection to the BusinessObjects Web Service. (LO 02010) Failed to get the document information. (LO 26315) An internal error occurred while calling 'processDPCommands' API. (Error: ERR_WIS_30270)(6315)"
If anybody knows please help me.
Thank you,
Best Regards,
Satya

Hi Ingo,
Yes the same report can be accessed from Infoview and we don't have any issues but once we save the live office objects locally on desktop then trying to connect to LIVE OFFICE to refresh the reports then we are getting the message.
Authentication method in Live office is SAP and I didn't check "Enable windows active directorysingle sign on"
Authentication method in Universe is " Use Specified user name and Password"
Can you please help me what could be the reason for the issue and how to resolve that.
Regards,
Satya

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Live offcie excel error-opening a report from server

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Hi,
Following solution might be helpful for resolving the issue.
Could you please test the following and update us:
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I also had the same issue (from couple of months) after we upgraded and it was very very frustating until I saw this post.
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I added "%1" at the end in the field labeled u2018Application used to perform action:u2019
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>>>
Windows cannot find '<excel file name goes here>'. Make sure you typed the name correctly, and then try again. To searcg for a file, click the Start button, and then click Search.
>>>
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