Live Office Failing to Connect

Hi, we have just upgraded Business Objects XI to R3 (Product: 12.1.0) version and all our reports were moved over.  We are using Excel version 2007 and Live office version 12.3.0.601 Build 601.
We cannot get the Enterprise (authenticication)  logon to work. all the details (UN, password, server) are all correct, but we either get logon issues or access issues.
LO 02040 - logon error even though the details are correct
LO 02010 - insufficient rights to open the report (this happens regardless of the report and they are the user's reports)
We use BO/Live office 90% of the day and cannot have it not working, are there any suggestions?
We cannot create new objects or update existing ones as the operation times out.  We cannot update the properties of existing reports either.
This all worked perfectly before upgrading BO and Live Office.
Any help would be appreciated.
Emma
BO/LO User (not admin)

Hi Professor,
1) If you just plug your switched on phone into usb on PC does it say "mass storage device" connected and can you then explore content?
No it does not say that. It does seem that the necessary drivers are installed, because the PC indicates "ready for use". However I cannot find the phone in Windows Explorer.
2) Nokia 6680 is a Symbian 60 there must be a way of selecting either PC Suite, Mass storage or Transfer on phone menu!
Maybe you're right, but I cannot find these options in the phone menu.
So far, still no solution. Thanks for your input.
JasperMessage Edited by kuipi on 05-May-200709:52 AM
Message Edited by kuipi on 05-May-200710:06 AM

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