Live Support for Skype Premium

I have the above, but can not access Live Support. Is there an email or other way to reach them?

k_bharat wrote:
It says live chat support for skype premium, no where to look too.
See my address bar below.
If you are an eligible user you will see an option to request live chat support.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Was the Method of Collection for Skype Premium a S...

I have been a user of Skype since 2011, and have used it for single user to single user video conference calls only. In other words, I have never engaged in a group conference call, not ever.
Approximately 1.5 years ago, Skype repeatedly interfered with one of my single user to single user conference calls. A message was presented, and I'm paraphrasing... You must upgrade to Skype Premium to continue with this group call.
Group call. What group call? I had a client on the video conference, was embarrassed by the interruption, and agreed to pay to continue to keep the video conference going. Upon entering payment information, another window appeared, interfering yet further with my video conference. This second window required me to register for free long distance to a foreign country. As a matter of fact, I could NOT continue with the video conference until I acquiesced to the demand of the prompt. Reluctantly, I selected the UK plan.
Today, 22 May 2014, I was refunded the most recent charge on my credit card via Skype, and was told to contact customer support for an explanation. Yep, just as easy as getting President Obama on the phone.
After initiating chat support lasting for one hour, I was infomed that single user to single user video conferencing was, is now, and always will be FREE. I inquired as to the nature of the $120 per year charge for the past 1.5 years, and was told by Kristina G. the charges were for the UK calling plan. When I told her that I knew no one in the UK, nor did I ever place or need to place a call in the UK, she became rather annoyed.
I still don't know with certainty what happened, however here is my PERCEPTION [noun] the act or faculty of perceiving, or apprehending by means of the senses or of the mind; cognition; understanding.
Due to a system glitch or clear intent, Skype allegedly halted the FREE service of users making frequent single user to single user video calls, insisting that such users pay for Skype Premium to permit them to continue using the FREE service. This was allegedly done under the guise of enabling multi-user conference calls when no such calls were being made. To cover their tracks, Skype allegedly offered a free foreign calling plan to any/all users having registered for Skpe Premium.
Once caught in the act of alleged fraud, Skype refunded the most recent payment for Skype Premium, allegedly figuring that such a refund would thrill allegedly scammed users, and thereby prevent inquiries into previous service paid for.
What I perceive is irrelevant. What you perceive after reading the transcript is all that is relevant. Did or did not Skpe engage in alleged fraudulent methods of collecting fees from people under the guise of alleged alternative service they would never use?
Due to 20,000 character limit, I'm unable to post the juicy transcript supporting this perception.

Norman,
All my software is updated the very day each new patch or update is released. Having a Ph.D. and a J.D. whilst teaching and conducting research at a major university, I am aware of the importance of updating systems and software.
Updates are most certainly not part of this problem.
Please let me pose a hypothetical scenario to you.
Let's presume you've purchased software you saw advertised on the internet wherein clear and unambiguous claims were made. Once you paid for and installed the software, you're greeted with a message indicating you must pay a 20-fold upgrade fee to use the features. You're facing a deadline. What do you do? The upgrade was not part of the advert for the product, yet you will not be permitted to use the product until you pay the fee.
This is the problem, and everyone knows it. Skype is in error here. They never presented me with the choice of paying for a long distance plan for a fee. Rather they demanded that I pay to upgrade to Skype Premium if I wished to continue with my << free >> single-Skype-user to single-Skype-user video conference. Once I paid the "ransom," they offered me a complimentary long distance plan however offered me no choice in selecting it.
Back where I earned my Ph.D., we call that extortion, and it's never legal.
Dr. Esq

Support for Skype Number Calling ID Australia

Hi there
So I was wondering if there will be any support for skype number calling id in the future in australia. It is quite frustrating not having any support for ksype calling id in australia. Was wondering when support will become availible. I'm sure many of you are also feeling my pain. You pay enough for the number so you should be able to have the number as the out going caller id.
Thanks.

When will we be able to use the Skype supplied number for CID (Caller ID) in Australia?
I've been trying to get a straight answer for this for over 3 years. The closest I had was that the system can only verify the owner of a number by sending an SMS to it. Well, if Skype supplies the number in the first place they already have me validated!
Given that a mobile number can be used in Australia already why can't the Skype number be put into place?
Can a moderator or support staff please comment here?
Thank you. Daymo.

Day pass for skype premium

After I make the payment (visa) to buy a day pass for skype premium, how long do i have to wait to make the group call? Does it work right away?
Even after buying the pass do I still need the free trial to make the group call? what about after the period of the free trial ends. will it work only with the dy pass purchase? I don't need a monthly subscription, just need the group call certain dates...
thanks...

I WANT TO KNOW THIS TOO!!! Someone please tell us.

Paying for Skype Premium using a Purchase Order/In...

Hi,
Our University would like to pay for a Skype Premium account using a Purchase Order system - i.e. we send out a Purchase Order to Skype, Skype sends an invoice, and we then send payment to Skype.
Would this be possible, or is there an email address I can use to contact Skype directly about this?
Thanks,
Massimo

I guess you are talking about due date for a billing document.
There's an FM Determine_Due_date for that. before that you'll have to use FM FI_DOCUMENT_READ with I_AWTYP as VBRK and I_AWREF as Billing Document Number. You will get T_BSEG entry.
CALL FUNCTION 'FI_DOCUMENT_READ'
   EXPORTING
     i_awtyp           = 'VBRK'
     i_awref           = po_vbeln
   TABLES
     t_bseg            = i_bseg
SORT i_bseg BY vbeln.
READ TABLE i_bseg WITH KEY vbeln = 'Billing Document Number'.
IF sy-subrc IS INITIAL.
    MOVE-CORRESPONDING i_bseg TO wa_faede.
    CALL FUNCTION 'DETERMINE_DUE_DATE'
         EXPORTING
              i_faede                    = wa_faede
         IMPORTING
              e_faede                    = wa_faede
         EXCEPTIONS
              account_type_not_supported = 1
              OTHERS                     = 2.
This wa_faede will have due date in one of its fields.
Hey do reward points if this post is helpful.

Chromecast Support for Skype on Mac

Please sort this one out. It's a no-brainer. If Microsoft are avoiding supporting Chromecast just because of the ongoing feud with Google that's frankly rather dumb.
Please allow us the experience we want so that those of us without smart tvs who already have high quality cameras and mics on our macbooks can enjoy the big screen experience. If we can't invest in new tvs and cameras, and we're not gamers, we're hardly going to be shelling out for xboxes etc.
Thanks

I'd buy the monitor cable because it's inexpensive and works with everything. If you buy a vendor specific device, don't be surprised when it's support is limited in many ways to it's own products and services. You chose to limit yourself by buying that device. If I buy a universal TV remote I don't call to complain to the TV manufacturer that their TV doesn't work with the 3rd party remote. I call the universal remote company for assistance with their product. In this instance you purchased an item that didn't even claim to be universal. They do however invite companies (at their own expense) to add support for it. That's like me making a similar device and demanding Skype add software to make it compatible with my device. It may be nice but unless money or favors are exchanged in the real world, it is more than likely not going to happen. If I were to make a similar device I would make sure it did not require other companies to make changes to their software to cater to it.
People have found unofficial ways of getting it to work on Android.
http://forum.xda-developers.com/hardware-hacking/chromecast/guide-skype-tv-t2858103

The period of 600 mins for Skype Premium

Hi Guys, it's said 'Skype Premium' has 600 mins talk time. Is it for 12 months, or just for one single month? Thanks.
Yang
Solved!
Go to Solution.

yysydney wrote:
it's said 'Skype Premium' has 600 mins talk time. Is it for 12 months, or just for one single month?
Hello and welcome to the Skype Community!
It's for one month.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I have been charged for skype premium that I never...

Today I have an order confirmation that I never asked for. Where and to whom I can talk in order to reverse the order and to review the security of my account?

Hello,
According to your account you have a Skype Premium Subscriprion which was initiated on Dec 9th 2011 and has a recurring monthly charge. This may be an error which I am checking for you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Got charged for skype premium even when I canceled...

Hi,
I upgraded my skype account to premium so that I could do three way call, then I canceled that account about a week before my next payment date, Still I got charged on the 11th of this month. I would like to get my refund!
Please help

Below is the link where you can see the requirements and instructions on how to request for a refund;
https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Educational Discounts for Skype Premium?

I work for The British School in The Netherlands and was wondering whether, as Skype is a Microsoft product, there were educational discounts for Premium accounts?
Thanks!

BSN_Skype wrote:
I work for The British School in The Netherlands and was wondering whether, as Skype is a Microsoft product, there were educational discounts for Premium accounts?
Hello
I'm afraid not. Skype prices are already very low.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Can't purchase Skype Premium, something went wrong...

I'm already a old style 'Skype Premium' user, with the old 'Skype Premium' features and unlimited calls to the US and Canada.
Other than that, I have a one month new 'Skype Premium' subscription that is still active.
Now I have credits in the accoun and I want to buy a 12 months new 'Skype Premium' for umlimted calls to over 50 countries, but it always gives me something went wrong error?
And where is the online chat support for 'Skype Premium' users? I just can't find it on the skype website at all.

So to answer my questions,
you'll need to click support first,
then either search or not search a topic for help, the heavily advertised "Live Chat" support is buried
in the bottom and with a different confusing name called "Get More Help",
Then you will be forced to search your problem again first,
click "Get More Help" again,
login,
then you will be asked to select a topic
Select issue
Problems huh? Take a seat and tell us about it.
Start by choosing a topic below.
Choose a help topic "
then you have the live chat support.
Bravo Skype, I can see why Skype can't make any progress and sold to MS and there's Viber coming in.
A company put the customer service to the last and least will not survive very long.

Skype premium wants me to pay for calls yet I have...

I signed up for Skype premium with a annual plan paid in full. Yet it wants me to pay for calls. Can you assist or contact me at 413.770.1812 to change subscription.

What would you do for transportation if you drove your car into a tree and had to wait while it was fixed? You'd need to rent, borrow or buy another car, no? The same applies to your phone. This is not Apple's problem; if the service center does not have replacements in stock for immediate swap-out, then it's up to you to provide a backup device or do without.
If you're in a country where Apple provides direct service for iPhones, you may be able to call Apple support and arrange for advance replacement, where they send you the replacement phone and then you send back the old one. Apple offers such service in several countries, though you have to pay an extra fee for the service. If not, then you'll just have to wait for the service center to get in the replacement, and will have to arrange an alternative to use during that time.
Regars.

Skype Premium for 1 month

I wanted to use group picture calling to our account as prompted during a call so signed up and paid up for a monthly billing. Then all it said was group calling 'not available'. I am being billed monthly but when I check my account credit I have $0.00!!!
So what am I paying for??

Hi,
Your account currently has 1 month subscription for Skype Premium: https://secure.skype.com/account/purchase/history/orders
Skype Premium itself provides group video calls, not calls to phones. Subscriptions provide calling minutes, not credit therefore your balance will not be changed, when purchasing a subscription.
I guess you are interested in Skype Premium bundle that comes with Unlimited US&Canada subscription: http://www.skype.com/intl/en-us/prices/premium/
As the website says, in order to get Unlimited US&Canada you need to sign up at least for 3 months.
Customer service will help you correct this if you contact them as guided here: https://support.skype.com/faq/FA10656
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Skype Premium and customer support is a bad joke!

Just so everyone is aware, Skype Premium is a complete waste of your money! The company indicates that unlimited calling to a country of your choice comes with the subscription - but that's not entirely accurate. I had a premium subscription and chose unlimited calling to the US. Turns out, I was being charged a mysterious 'connection fee' to dial certain numbers that was eating away at my Skype credit. I was in touch with support on the matter and was given the run-around for about an hour. It was determined through that support ticket that when I purchased Premium, I had a remaining subscription for Unlimited US & Canada calling which is why I had not seen this 'connection fee' charge in the past until it expired. As you might imagine, we went round and round regarding the supposed unlimited calling included with premium but at the end of the day, it wasn't entirely true. There was also some confusion about the 'connection fee' which was reported to me as a "once per call" charge when in all actuality it was being billed on a per usage basis. Long story short, if you want unlimited calling, my suggestion is to purchase that plan and avoid the overpriced premium subscription that gives you virtually nothing for the money. The only feature that was even remotely worth a hoot was the screen sharing capability - but even that can be done with other tools free of charge while you place a skype to skype call.

Here is a brief excerpt from my "I paid for Skype Premium... why are you charging me to make calls?" chat today:
You: Okay, thanks, I guess I got it. The Skype Premium I paid for entitles me to free group video calls until February, then, becuase they're free for everyone, they'll be free.
Keynethe C: You are correct!

What is the skype premium for, i thought i could m...

1/After having subscribed for skype premium i could make international call. what does it stand for?
2/under the tab "Buy Skype credit credit on my Android phone, i can not renew my monthly subscription nor resubscribed if the the subscription's period is not end.

Thanks for attention The Bush-Man.
Well I understand typically the Analog out voltage range is + or - 10V. I need some help regarding choosing a power amplifier ( if I need one).
Here's a brief discription of my application:
I have a electroactive actuator. I am trying to develop a VI which generates voltage levels specified by the user through a array. What I am trying to do is to generate a voltage spike, which is faster than the speed of response of my actuator. However, I am not exactly sure whether 10V would be sufficient amplitude for my spike. So I might need say upto 15V output. Since the DAQ cards have a maximum range of 10V, I suppose I will need a amplifier. So how should I go about in selecting a correct power amplifier or signal conditioner?
Here's what I have planned right now:
Labview VI---->DAQ card----->Analog out----->Actuator
I suppose for above stated reason, I should look for a amplifier/signal conditioner between the analog out and my actuator.
Please help

Live Support for Skype Premium

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