LiveSound headset not working correctly in cold weather.

Has anyone with the LiveSound hifi headset had problems with one of the earpieces (aka the left one for me) not working as it should? I was walking yesterday, outdoors, when it stopped working properly. Most of the music and sound for phone calls was on the right side,not the left. I read somewhere that this was a design flaw of the LiveSound headset. Once it warmed up later in the day, it returned back to normal.
Called SONY to report the problem, first for an exchange, then to tell them it has returned to working properly, and that this must be a design flaw. CSR agent (female) became rude,said she never heard of such problem, to send in or return to SONY store for exchange. I cannot travel 150 miles one way to exchange a defective headset everytime it does not work properly!
I would like feedback,please. Thank you very much!!

Jeff;
Thank you,but I believe a replacement is not going to be a solution, since from what I have read, there is no solution to this problem at this time. If you were willing to give me a credit, I can live with that. Otherwise no.
My mobile is becoming problematic, as with almost everything I have purchased from SONY. I will NOT recommend purchasing anything from SONY unless I find out otherwise that your mobiles are more reliable. My friends WILL NEVER purchase ANYTHING from SONY due to being totally unreliable. This would have never happened in the past, but has become commonplace in the present.
I also suggest a shakeup at customer support; no one knew about this problem, nor were they gracious. The lady I spoke to the last time was extremely rude. I cannot abide by that. Your support, since the involvement of SONY over the past few years, has caused customer support to become horrendous. I cannot abide by that either. Either customer support changes, or I will look elsewhere when looking into a new mobile phone.

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LiveSound headset not working correctly in cold weather.

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