LiveTech service for a laptop?

One of my favorite reads is PC Mag, and recently read on thier webite this article about this LiveTech service by Cyberdefender.
http://www.pcmag.com/article2/0,2817,2372447,00.as​p
LiveTech seems like a computer helper for those who aren’t familiar with computers. It is like the guy you always call when you have a computer question, except LiveTech is a service and they offer (for $239) to 'give your computer an initial diagnostic and fix any problems found. Then any time you need tech help, day or night, you can call on them. They'll get your printer installed, clean up pesky malware problems, optimize your PC's performance and more...'
Many of us on this forum and others, we can probably do this stuff ourselves.
What I would be willing to pay for is someone to deal with my Mom, who is calling me every time she has a computer problem which is all the time.
$200 and I could ‘gift’ her, LiveTech and get the benefit less computer call at all times.
PC Mag didn't test the service, so does anyone here have any experience with it?
Have lap, will top...

They seem to be making extravagant claims of being able to fix any problem remotely, but common sense says that is not possible.   Can they fix no internet connection remotely?  Can they fix hardware problems remotely?
Some problems you just have to have the hardware in your hands to properly diagnose the problem, and with some malware you literally have to search the hard drive to find the files, because they have hidden themselves or disabled your antivirus, doing that remotely would take hours.
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