LiveView app is crashing bluetoothd on Froyo FRX06 (non-native Android)
Hello,
I hope, somebody here can help. (Please excuse my bad english.)
I bought the SE LiveView MN800. It is running well with my wifes HTC Wildfire, but I bought it for my phone.
On my phone HTC Touch Pro2 (T7373 Rhod100_de) is a FRX06-version of android 2.2 installed.
The LV is paired and can not connect to the phone. The time is 0:00. I can see it in the linkkeys. Changing from 4 -1 to 0 4 has no effect.
If I start the LiveView application, the bluetoothd is crashing and restarting all the time. (LiveView is switched off at this time.)
Do I miss something in the FRX06-Build? Maybe a special java runtime?
I have tested it with HTC Touch Diamond 100 and FRX06 too (Diam100 has a different BT-Chip) and got the same problem.
For specialists I made a log, but unforunetely I can not find an upload button here.
E/LiveView Application( 1899): Listen() failed
E/LiveView Application( 1899): java.io.IOException: Not able to register SDP record for LiveView
E/BluetoothEventLoop( 1363): *** A serious error occured (did bluetoothd crash?) - restarting Bluetooth ***
You can see the logs here. I hope this link is not fobidden: (If so, please delete it.)
http://forum.xda-developers.com/showthread.php?t=830734&page=44
Thanks for reading.
FRX07 is out, but I'm still having the same problem.
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Build Info: iPhotoProject-3780000~2
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Process: iTunes [153]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.7 (10.7)
Build Info: iTunes-10702101~1
Code Type: X86 (Native)
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Date/Time: 2012-10-27 18:51:56.111 -0400
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Report Version: 6
Interval Since Last Report: 64476 sec
Crashes Since Last Report: 83
Per-App Interval Since Last Report: 24 sec
Per-App Crashes Since Last Report: 16
Anonymous UUID: 608A7407-38EB-4FF6-B62A-39D54B1900FF
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x014fcc5a __kill + 10
1 libSystem.B.dylib 0x014fcc4c kill$UNIX2003 + 32
2 libSystem.B.dylib 0x0158f5a5 raise + 26
3 libSystem.B.dylib 0x015a56e4 abort + 93
4 libSystem.B.dylib 0x014a2575 free + 129
5 com.apple.security 0x01e23b11 Security::CssmDbAttributeData::deleteValues(Security::Allocator&) + 51
6 com.apple.security 0x01e23a9c Security::CssmAutoDbRecordAttributeData::clear() + 44
7 com.apple.security 0x01e23a56 Security::CssmAutoDbRecordAttributeData::~CssmAutoDbRecordAttributeData() + 18
8 com.apple.security 0x01e31154 Security::KeychainCore::KeychainImpl::makePrimaryKey(unsigned int, Security::CssmClient::DbUniqueRecord&) + 254
9 com.apple.security 0x01e30f0f Security::KeychainCore::KeychainImpl::item(unsigned int, Security::CssmClient::DbUniqueRecord&) + 87
10 com.apple.security 0x01e26989 Security::KeychainCore::KCCursorImpl::next(Security::KeychainCore::Item&) + 1261
11 com.apple.security 0x01e67fde SecKeychainSearchCopyNext + 96
12 com.apple.iTunes 0x00009b7b 0x1000 + 35707
13 com.apple.iTunes 0x000093fd 0x1000 + 33789
14 com.apple.iTunes 0x00008e9b 0x1000 + 32411
15 com.apple.iTunes 0x00008956 0x1000 + 31062
16 com.apple.iTunes 0x000088f7 0x1000 + 30967
17 com.apple.iTunes 0x00008867 0x1000 + 30823
18 com.apple.Foundation 0x028b3db3 _nsnote_callback + 176
19 com.apple.CoreFoundation 0x03c04763 __CFXNotificationPost + 947
20 com.apple.CoreFoundation 0x03c0416a _CFXNotificationPostNotification + 186
21 com.apple.Foundation 0x028a8c50 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
22 com.apple.Foundation 0x028b605d -[NSNotificationCenter postNotificationName:object:] + 56
23 com.apple.AppKit 0x03e5c511 -[NSApplication finishLaunching] + 493
24 com.apple.AppKit 0x03e5bf0d -[NSApplication run] + 79
25 com.apple.iTunes 0x00003caf 0x1000 + 11439
26 com.apple.iTunes 0x00003af9 0x1000 + 11001
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x014c2382 kevent + 10
1 libSystem.B.dylib 0x014c2a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x014c1f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x014c1cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x014c1781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x014c15c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x014c1412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x014c19a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x014c15c6 start_wqthread + 30
Thread 3:
0 com.apple.CoreFP 0x1e1c2d53 fdjkDSAFjklaf2s + 593011
1 com.apple.CoreFP 0x1e09f3d3 WIn9UJ86JKdV4dM + 586419
2 libSystem.B.dylib 0x014ba300 pthread_once + 82
3 com.apple.CoreFP 0x1eb04ca4 YlCJ3lg + 9085780
4 com.apple.CoreFP 0x1e010d2a WIn9UJ86JKdV4dM + 3082
5 com.apple.iTunes 0x00b03bf1 0x1000 + 11545585
6 com.apple.iTunes 0x00b0558c 0x1000 + 11552140
7 com.apple.iTunes 0x00b9be0c 0x1000 + 12168716
8 com.apple.iTunes 0x0000821a 0x1000 + 29210
9 com.apple.iTunes 0x00008124 0x1000 + 28964
10 com.apple.iTunes 0x009233b7 0x1000 + 9577399
11 libSystem.B.dylib 0x014c9259 _pthread_start + 345
12 libSystem.B.dylib 0x014c90de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x015a5693 ecx: 0xbffff02c edx: 0x014fcc5a
edi: 0x0b6c7000 esi: 0x00000002 ebp: 0xbffff048 esp: 0xbffff02c
ss: 0x0000001f efl: 0x00000286 eip: 0x014fcc5a cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x0158f58b
Binary Images:
0x1000 - 0x1134fc3 com.apple.iTunes 10.7 (10.7) <3F47280A-51B8-A552-AE69-275A28427CF4> /Applications/iTunes.app/Contents/MacOS/iTunes
0x1388000 - 0x140aff3 com.apple.iTunes.iPodUpdater 10.7 (10.7) <A183E0F9-7E18-CCA4-9CA1-F5A52D4078D6> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
0x143e000 - 0x1463ff7 com.apple.avfoundationcf 2.0 (60.1) <2D4DFC71-1195-4549-658B-7295F37AAEC3> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundationCF
0x148b000 - 0x1492ff7 com.apple.aps.framework 1.2 (1.2) <16A7DB74-F951-D8DB-35D0-5E5673529AB0> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePushService
0x149b000 - 0x1642ff7 libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
0x16c4000 - 0x16d2fe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
0x16d7000 - 0x16deff7 com.apple.agl 3.0.12 (AGL-3.0.12) <61A74CE1-750D-9CAB-B780-306841739EE1> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x16e5000 - 0x16e5ff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x16ed000 - 0x182afe7 com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <423BDE4D-5082-B6CA-BB2C-E22A037235A4> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x189a000 - 0x189bff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <93EC71F1-4D4E-F456-8EFE-32E7EFD7A064> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x18a0000 - 0x18a0ff7 com.apple.Carbon 150 (152) <734BDB59-8B13-54FA-0653-AA8623DF9846> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x18a3000 - 0x191dfff com.apple.audio.CoreAudio 3.2.6 (3.2.6) <156A532C-0B60-55B0-EE27-D02B82AA6217> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x194f000 - 0x194fff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x1957000 - 0x1994ff7 com.apple.SystemConfiguration 1.10.8 (1.10.2) <50E4D49B-4F61-446F-1C21-1B2BA814713D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x19b1000 - 0x1a0eff7 com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x1a2e000 - 0x1a3cff7 com.apple.opengl 1.6.14 (1.6.14) <82622F67-E032-0BF6-A78D-50B346E8D0FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x1a44000 - 0x1d3efef com.apple.QuickTime 7.6.6 (1790) <A5B2CDA8-47C9-F1AE-ED54-625B0FAB426F> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x1dea000 - 0x2050ff7 com.apple.security 6.1.2 (55002) <A476227B-409D-A457-7D4D-A631A0B4AFDB> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x212d000 - 0x2498ff7 com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x2568000 - 0x256dff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x2573000 - 0x2650fe3 com.apple.DiscRecording 5.0.9 (5090.4.2) <92C85A16-5C80-9F35-13BE-2B312956AA9A> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x26a1000 - 0x26a1ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <3891A689-4F38-FACD-38B2-4BF937DE30CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x26a4000 - 0x27e7fef com.apple.QTKit 7.7 (1790) <95F7C69A-1D24-A96A-E95D-1DF8CCD03FB3> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x289e000 - 0x2b0ffef com.apple.Foundation 6.6.8 (751.63) <69B3441C-B196-F2AD-07F8-D8DD24E4CD8C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x2c1d000 - 0x2c1dff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x2c20000 - 0x2d48fe7 com.apple.WebKit 6534.57 (6534.57.2) <4CB86278-4657-3503-8042-074628222DF3> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x2df5000 - 0x2dfeff7 com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x2e08000 - 0x30b6fe7 com.apple.JavaScriptCore 6534.57 (6534.57.3) <5B18B308-DBB2-7133-DE56-494C2FA1848B> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x3122000 - 0x32a4fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib
0x3306000 - 0x3306ff7 com.apple.quartzframework 1.5 (1.5) <CEB78F00-C5B2-3B3F-BF70-DD6D578719C0> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x3309000 - 0x34ebfff com.apple.imageKit 2.0.3 (1.0) <6E557757-26F7-7941-8AE7-046EC1871F50> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Versions/A/ImageKit
0x35bd000 - 0x3899fe7 +libgnsdk_dsp.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <E468D2B0-295A-D520-C02A-5383413B5DDE> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
0x38bb000 - 0x38eefe7 +libgnsdk_musicid.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <F6487E48-3B93-7C89-7734-85600749661D> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
0x38fb000 - 0x39c5fe7 +libgnsdk_sdkmanager.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <70001144-C144-B6D7-3CA9-836ACD97CE9F> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
0x39dc000 - 0x3a1efe7 +libgnsdk_submit.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <AB1597CE-FBAC-6C05-330E-879EDD036C94> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
0x3a23000 - 0x3a8dfe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x3ae8000 - 0x3b95fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
0x3ba9000 - 0x3d24fe7 com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x3e1c000 - 0x3e3bff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x3e52000 - 0x4735ff7 com.apple.AppKit 6.6.8 (1038.36) <A353465E-CFC9-CB75-949D-786F6F7732F6> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x4bd1000 - 0x4cfffe7 com.apple.CoreData 102.1 (251) <87FE6861-F2D6-773D-ED45-345272E56463> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x4d63000 - 0x4e3dfff com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x4e88000 - 0x51acfef com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x52ec000 - 0x52f6ffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <7486003F-8FDB-BD6C-CB34-DE45315BD82C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x52ff000 - 0x5345ff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
0x5352000 - 0x5452fe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <BE7FCD73-03B5-25A4-FCA4-D4980F1488D6> /usr/lib/libxml2.2.dylib
0x5476000 - 0x54baff3 com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x54d9000 - 0x54d9ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x54dd000 - 0x54efff7 com.apple.MultitouchSupport.framework 207.11 (207.11) <6FF4F2D6-B8CD-AE13-56CB-17437EE5B741> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x54fc000 - 0x5ceb557 com.apple.CoreGraphics 1.545.0 (???) <1D9DC7A5-228B-42CB-7018-66F42C3A9BB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x5db3000 - 0x5f76feb com.apple.ImageIO.framework 3.0.5 (3.0.5) <87750C2B-193F-56A6-AB97-0842A2D02092> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x5fd5000 - 0x6036fe7 com.apple.CoreText 151.12 (???) <98F53C15-1D29-A2B3-0717-5A26A2699163> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x606e000 - 0x6109fe7 com.apple.ApplicationServices.ATS 275.19 (???) <2E83B3E9-AF39-36FC-5D05-CC1E952098AB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x6130000 - 0x61ecfff com.apple.ColorSync 4.6.8 (4.6.8) <920DD017-8B41-7334-E554-A85DB99EBD5A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x6223000 - 0x6276ff7 com.apple.HIServices 1.8.3 (???) <1D3C4587-6318-C339-BD0F-1988F246BE2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x62a1000 - 0x62b2ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <3036AD83-4F1D-1028-54EE-54165E562650> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x62bf000 - 0x6367ffb com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x6394000 - 0x63a8ffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x63b6000 - 0x63cafe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
0x63d3000 - 0x63d6fe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x63d9000 - 0x63e5ff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
0x63e9000 - 0x6709ff3 com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x677f000 - 0x682bfe7 com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x6890000 - 0x68d4fe7 com.apple.Metadata 10.6.3 (507.15) <74F05E64-2A68-BA10-CCD4-128D164E5A0F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x68fb000 - 0x69c6fef com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x6a25000 - 0x6aa5feb com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x6ad9000 - 0x6b0cff7 com.apple.AE 496.5 (496.5) <BF9673D5-2419-7120-26A3-83D264C75222> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE. -
RH8 causing other apps to crash?
Hello -
I have a colleague (working in another office, so I can't really see this problem first hand) who is trying to install RH8 on a Win7/32 machine (new install, not an upgrade). A member of her IT dept is performing the install.
After the installation of the app and patches is finished, RH seems to work more or less normally (she's new to RH, so her sense of "normal" is rather limited at this stage). The problem is that other applications lock up and crash (she mentioned MS Office apps in particular, but that could be because those are the ones she tends to use the most).
After un-installing RH, the other apps no longer crash.
I've recommended re-installing but skipping the "RoboHelp for Word" piece, but I can't think of anything else.
I'm just wondering if anyone else has seen a similar situation? I've found other threads that deal with RH crashing or the RH install failing, but I couldn't find any in which RH caused other apps to crash.
Thanks,
DaveHmm...I posted a reply via email, but it isn't showing up, so I'm pasting it in.
Hi, Rick -
Thanks for the suggestions. Like some of the other threads I've found, these seem to deal mainly with RH crashes rather than other apps. But your first link possibly has some overlap as the menu issue it describes also pops up in a thread I found:
"RoboHelp 8 crashes on Windows 7"
http://forums.adobe.com/message/2955493#2955493
This thread includes a scenario in which Outlook and other apps are failing. Additionally, some users were having RH crashes related to the menu bug. Some users found relief by uninstalling source control, others did not. Finally, An Adobe employee posted a fix that corrects issues related to Oleacc.dll which helped some users.
To be thorough, I'll mention that the problems are occurring on a laptop (another thread traced RH crashes to a BioMetric service running on their laptop). And my colleague has the FoxIt PDF utility installed (I don't think this should be the issue here, but perhaps worth a mention.)
I'm going to suggest that they try:
1a. Check the registry to ensure traces of the previous RH install are gone.
1b. Reinstall but omit source control and RH for Word (I think you can skip these during install? I'm no longer allowed to to perform my own installs, so I'm less familiar with the process than I once was.)
2. Ensure patches are installed (version should be 8.02.208)
3. If that doesn't work, try the Oleacc.dll fix.
4. If that doesn't work, try another Win7/32 machine (preferably non-laptop).
5. If all is well on the other machine, I guess it is time to start looking at which non-essential services might be causing a conflict.
Regards,
Dave -
App store and Mail app are crashing in my mac air 10.9.5
All my apps are crashing and i am not able to open any of them . App store for Software update and Mail app, Photos app are all crashing. I have OS X 10.9.5 in my system. I removed Parallels trail version and also Clean My Mac app, Still i have the issue,Please help me to resolve the issue,
"CleanMyMac" purports to "clean up" "junk" files. What it really does is to corrupt the operating system and many applications.
The first thing you need to do is remove that software according to the developer's instructions. Never install it, or anything like it, again. Then see below.
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later. -
Mail app keeps crashing (and other related problems)
A few days ago, my Mail app began crashing on seemingly unrelated events, so I assume my data got corrupted. I won't explain all the scenarios because it's a complete mess. To keep it simple, I have only 2 accounts and they are both on Gmail, so no backups are needed. I'd like to try doing a complete wipe of all data that the Mail app uses and that should fix it.
What files/folders does Mail use? So far, I've found:
~/Library/Mail
~/Library/Containers/com.apple.mail
I've also seen someone mention ~/Library/Preferences/com.apple.mail.plist, but I don't have this file.
After deleting the above and creating my mail accounts, the crashes are back. The only possibilities I can think of are:
1. I haven't deleted EVERYTHING owned by Mail yet. <-- What other files/folders belong to the Mail app?
2. Mail is depending on something else on my system that is broken.
3. Mail app itself somehow became corrupted.
4. Something being synced from my Gmail is not properly being handled, resulting in a crash.
When this started happening (if it helps):
1 day after installing the OS X update 10.8.3 as well as MacBook Pro Retina SMC Update v1.1, my MBP froze as soon as I loaded League of Legends. This was followed by a reboot as I couldn't Cmd+Tab out of the game. I wasn't aware of the Force Close App shortcut at the time, so I used the power button. That was the only time this happened, and it has worked fine a few times after the updates were applied and also worked after the reboot following the freeze. Since that time, I have encountered another issue where just about all of my apps crashed simultaneously -- no 3D-accelerated apps were even running this time.
Since then, I've updated VirtualBox from 4.2.8 to 4.2.10 (seemed like something that could cause this weirdness as I always have a VM running) and have not had any problems except Mail crashing all the time.
This question is primarily about fully resetting the Mail app to clean settings/data, but any thoughts on what may have happened are also welcomeLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful. -
I downloaded the last version of Flash Player this morning (in Europe) but when I start the Install Adobe Player.app it crashes every time (I already unsinstalled the last Flash version and re-installed the new version many times but it doesn't work) and I always get this message (it's a summary because the real one is very very long - if you want the long version to help me with all the " facts ", just ask - thanks in advance " :
Process: Install Adobe Flash Player [1292]
Path: /Volumes/VOLUME/Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player
Identifier: com.solidstatenetworks.awkhost
Version: 3.3.6.0 (3.3.6.0)
Code Type: X86 (Native)
Parent Process: launchd [206]
User ID: 501
Date/Time: 2013-02-08 15:28:46.957 +0100
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 2909 sec
Crashes Since Last Report: 10
Per-App Interval Since Last Report: 15 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 9F1AAA7D-58CF-CECE-AA15-31385DEBF4E2
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Volumes/VOLUME/Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player
__TEXT 0000000000001000-0000000000050000 [ 316K] r-x/rwx SM=COW /Volumes/VOLUME/Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player
Model: MacBookPro6,1, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.57f16
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333531533641465238432D47372020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333531533641465238432D47372020 "I went on the Adobe website and I found this which helped me completely (thank to you Kaolay001) :
17.
Kaolay001
8 feb. 2013 07:20 in reply to Hmalina
http://forums.adobe.com/message-abuse!input.jspa?objectID=5057993&objectType=2
Report
How i solved:
1 Mount the Flash Player installer .dmg file
2 Copy the "Install Adobe Flash Player" file to desktop or any other directory as preferred
3 Open terminal and cd to desktop or the other directory
4 Run the following command on terminal: sudo ./Install\ Adobe\ Flash\ Player.app/Contents/MacOS/Install\ Adobe\ Flash\ Player
5 Insert the password when asked -
After installing 4.3.2 Safari, Mail, Itunes and App Store crashes on launch, I have restored and reinstalled but it still isn't working... My phone is like my right arm! I need it working soon!!! Heeeeelp!
When you restored did you restore from a backup or from a fresh install?
Sometimes when you restore from a backup you will get corrupt files that will continue to show up as long as you are restoring from that back up. -
My "Hanging with Friends" app keeps crashing whenever I try to open it. I have deleted and re-downloaded the app, restarted my iPhone, and even restored my iPhone all together, and nothing is working. How can I get this app to work again?
Can you start Firefox in [[Safe mode]] ?
You can also do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
After update to IOS 7x some apps are crashing a lot & system Reboots!
After installing IOS 7.1.1 on 1 x iPhone 4 16GB, 3x iPhone 4s 64GB and 1 iPad mini 64GB, Apps started crashing which worked well on IOS 5.5 & IOS 6. After Updating to IOS 7, the problems started. Some of my favourite games like "Call Of Duty: Black Ops Zombies"and Avengers Initiative keep crashing at the start. "Call Of Duty" reported Low Memory even though I turned off Background App Refresh, Re-downloaded the Apps, performed full system reboot, enabled "Reduce Motion", enabled "Increase Contrast" and still no luck. I have also deleted many of my Apps to free up storage space but still no improvement. Other problems major problems are that the screen freezes and Apps become unresponsive requiring a full system reboot. This happens very often and also when trying to update or download Apps the system crashes and often Reboots itself. I believe the main problem is with low memory because I ran an App called "Battery Doctor" which shows that 82% of the 512MB RAM is already been used before any Apps have even been started leaving only 89MB of free RAM which is hardly enough to run decent Games on. There are many occasions when FaceTime wouldn't allow Sign In and in iTunes Apps would revert to how they were after applying changes. When adding Contacts, changes would often revert back. Also I have noticed that the iPhone sometimes would display the wrong amount of free Storage space and it would sometimes show like 5GB available and then go to 0MB available and cause crashes during downloads. Another problem I found was that when Apps start up, a white patch shows on the screen temporarily which wasn't apparent before IOS 7x. When adding contacts I noticed that with "Increase Contrast" disabled, some of the entries added did not display while typing with the keyboard and the text was greyed out making it difficult to read what you are typing. Now I wish that I had not updated to IOS 7 as suggested because it has messed up my £700 iPhones and I don't see a way of downgrading without Jailbreaking making my phones worthless. We are very very upset and disappointed because we paid so much money for the devices and have not had them long. We do not want to buy a newer device just because of the update messing up our phones. Also I do not want to try and restore from a previous backup because the last few times I've tried and it does not restore everything. It is very time consuming and I am too ill to go through all that again on each device. Also I believe the restore does not give me the choice of going back to IOS 5.5 or IOS 6. Therefore if Apple could give the opportunity to update to IOS 5.5 or IOS 6 for older devices and have a separate update for IPhone 5s which have a faster processor and double RAM (1GB) then I would be very grateful. I would also like to add the fact that IOS 7.x.x drains the battery very quickly. After reading the many complaints about IOS 7 update & my personal experience, I now regret updating and also fear that future updates may render my iPhones useless. I bought my iPhone 4s direct from Apple and paid a premium for Factory Unlocked iPhones. I think the iPhones may now be out of warranty and are very unhappy with this situation. Please, please please could you send a fix in another update!
Actually DIESEL they do force you to update. my wife has not update hers yet to ios6 and none of the apps work at full tilt anymore because they are all updated for ios 6....Apple is now making you either update(and ruin your iphone 4s) or buy the new iphone 5(which i doubt will have any of the problems people with iphone 4s are having).
Since updating my 4s i have lost signal, data has been very low at best. i can not access any apps or they open up and do not refresh. I use to have 4bars at my work and now i have 1. -
HT204266 why does my app store crash anytime i search for an app??
anytime i search for an app my apples app store crashes.. but if i just browse through the different apps itll let me look and download. is this an issue that i can solve or do i need to take mi ipod touch into an appl store?
Known problems. See this ongoing discussion:
IOS 6 App store crash: Apple Support Communities -
March 2013 Month make my Calendar app to crash!
Hi,
When I am in Month view, and change to March, the app. Crash. If I am in year view and selects March it crash. If I use week preview no problem.
I se this on iPad 2 (newest ios) and on a iPad 1. It is a iPad isue only!
Regards HenrikThx, that did the trick. However, it is a poor solution because I then have to deselect, birthday calender, week nr calender and holliday calender :(
But thank you for the answer
Regards Henrik
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